How many of you respond to and send in the survey after you stayed at an exchange?

[katiemack Super Moderator Find all posts View Profile Close katiemack]

When you have unpacked and found the time to reflect on your vacation exchange, how many of you fill out the RCI or II survey forms and send them in?

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

I do most of the time, but sometimes they get lost in the busy post vacation schedule.

[Jeanne Sz Senior Member Find all posts View Profile Close Jeanne Sz]

Sometimes they actually read them, too

I always respond promptly, especially if the survey is online. Last year I received the survey e-mail while still at the airport in Hawaii. I listed several things in our unit at Alii Kai that needed attention, and sent on the survey. The next day I received a reply from the resort, thanking me and assuring me the repairs would be made soon, even inviting us to visit again soon to see the results. I just might!

[joycapecod Silver Contributor Find all posts View Profile Close joycapecod]

I try to as soon as I get home, especially if it is on line. Usually no more than 10 days pass before it's done.

Joy

[barndweller Moderator Find all posts View Profile Close barndweller]

I always do. I try hard to be honest and rate resorts according to how comfortable I feel the accommodations were. A comfy bed rates a lot higher than granite counters, you know what I mean? Sometimes there are lots of bells and whistles but the place is just not a great experience. Other times it is just a nice, fully adequate place that perfectly provides a nice vacation without all the foo foo extras that don't really make a trip special. A friendly staff goes a long way in my book and gets extra points.

[Dori Senior Member Find all posts View Profile Close Dori]

I do try to fill in the comment cards but I am much more diligent in sending in TUG reviews and Timesharing Today report cards.

Dori

[gandalf252002 Senior Member Find all posts View Profile Close gandalf252002]

I'll respond to a survey when I receive them but often don't. Occasionally I have had issues with the survey, where it says I can not complete it because it has already been done. Even if I did not complete it.

[bezerk Moderator Find all posts View Profile Close bezerk]

I always do and even faster if online.

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

With Interval I use the online option to complete the survery. This past year we had a not so great stay at a resort and I mentioned the objective issues that could be documented. A few weeks later I recieved a call from Interval concerned about our satisfaction and asking if there was anything they could do for us, including offering us an AC.

I turned down the AC because I like for my opinion to be my opinion. If it was really horrible, I would have called during our week to see what arrangements could be made to recify the situation. Mostly, I want Interval to know what's good and what's not so good. They do have input with the resorts and, I'm assuming that they are more capable of getting actions taken and results than individuals like myself.

For my part I provided the unit number and specific objective observations (mold growing on the bathroom ceiling for instance). As it turned out, they had an onsite rep at this resort and they told me they'd send him over to inspect the unit.

Did it get done? I'll never know. I would like to think that it did and the issues were eventually fixed. Will we return to that resort? Probably not. There are other high quality resorts we have easy access to in that area. We'll be trying those when/if we return.

Of course positive feedback is important as well. Resorts need to know they're doing things right so they keep up the good work. Interval needs to know so they rate resorts accordingly. If all they ever get are complaints, they may begin to take them with a grain of salt.

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

I always do. I try hard to be honest and rate resorts according to how comfortable I feel the accommodations were. A comfy bed rates a lot higher than granite counters, you know what I mean? Sometimes there are lots of bells and whistles but the place is just not a great experience. Other times it is just a nice, fully adequate place that perfectly provides a nice vacation without all the foo foo extras that don't really make a trip special. A friendly staff goes a long way in my book and gets extra points.

You mean a bed that sleeps like a granit counter would rate low with you?

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Depends on how many swim trunks I ruin in the hot-tub and how many times the manager shoots his mouth off about pain in the butt RCI people.

[Icc5 Senior Member Find all posts View Profile Close Icc5]

Always

Always have but haven't received any in a long time. I also respond from the resort itself. One time we won $1,000 Mst. card from Lawrence Welk for responding.
Bart

[mav Senior Member Find all posts View Profile Close mav]

Always, to the online questionaire from the exchange companies. Also the e-mail from the resort or hotel , if they send me one.

[barndweller Moderator Find all posts View Profile Close barndweller]

You mean a bed that sleeps like a granit counter would rate low with you?

There have been a couple of times when the granite counter would have been more comfortable to sleep on.

One of my pet peeves is calling something a "full kitchen" when it doesn't have an oven. (Westin Kierland) How does Westin get away with that?

Another is the trend I've noticed lately at the newest phases being built at major resorts. The 1 bedroom units have less square footage than the studio lockoffs in earlier phases. If it wasn't for what passes for a kitchen (often the size of a closet,) they are often no bigger than a nice hotel room.

[Dancingfish Senior Member Find all posts View Profile Close Dancingfish]

Always and I post on the RCI site.
I like to read reviews so I try and post honestly about the accomodatations rather than personnel (that I know come and go). I am not a picky person. I just want a home base that is clean and is what was described to me with working appliances. I try and be realistic and know that not every stay is a 4 star so it shouldn't be graded as if it was advertised that way.