checked in sunday and one problem after another.
I called right away t tell them the phones were not working and no internet connection.
We are on the 13th floor, the fire alarm went off and a voice came over the speaker int he hallway to evacuate the building. i tried calling the front desk but they never picked up as they failed to do many times over the next couple of days. 13 flights is a long way to go for a false alarm!
In my room besides no phone and internet, we had an exceptionally loud refrigerator, a broken dish sitting on top of the other dishes, a towel that was obviously a cleaning rag left on our towel rack, and no book with any numbers to call or procedures.
We called about 8 times about the phone and internet, and were given several conflicting responses. About 11:30 ont he second night, a repairman came to the room and said he couldn't fix the phone and they would move us. at ten the next morning cleaning staff knocked on our door to see what we were still doing int he room. Finally got a new room assignment and packed up only to find out the new keys didn't work. AFter many trips back and forth, Got settled around 12 o'clock.
the rooms are quite lovely, especially if everything works.
the grounds are lovely, lots of pools, and play areas for children.
got ont he internet and can't evsen work my way through so many emails that have accumulated in my inbox. hoping the next few dys will erase the negative feelings of the first couple of days.
I called right away t tell them the phones were not working and no internet connection.
We are on the 13th floor, the fire alarm went off and a voice came over the speaker int he hallway to evacuate the building. i tried calling the front desk but they never picked up as they failed to do many times over the next couple of days. 13 flights is a long way to go for a false alarm!
In my room besides no phone and internet, we had an exceptionally loud refrigerator, a broken dish sitting on top of the other dishes, a towel that was obviously a cleaning rag left on our towel rack, and no book with any numbers to call or procedures.
We called about 8 times about the phone and internet, and were given several conflicting responses. About 11:30 ont he second night, a repairman came to the room and said he couldn't fix the phone and they would move us. at ten the next morning cleaning staff knocked on our door to see what we were still doing int he room. Finally got a new room assignment and packed up only to find out the new keys didn't work. AFter many trips back and forth, Got settled around 12 o'clock.
the rooms are quite lovely, especially if everything works.
the grounds are lovely, lots of pools, and play areas for children.
got ont he internet and can't evsen work my way through so many emails that have accumulated in my inbox. hoping the next few dys will erase the negative feelings of the first couple of days.
Comment