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RCI cancelled our EV - 3 weeks before vacation - RCI Overbooking
My husband and I always wanted to go to Hawaii. We could never find the perfect time with our jobs, money, time, etc.
Finally, 5 months ago, On July 31st we found and booked one week in Oahu and 2 days later, we found another week at the same resort - we were able to book our resort through rci.com for our wedding anniversary for 2 weeks in the same resort. We did 2 separate reservations. We received the emails with confirmations and everything seemed right. We were so happy!
A few days later, I was checking my account at RCI.com and I was not able to find my vacation at the confirmed section. As I am an RCI member for years now, I knew something was wrong. I decided to write an email to RCI, I had a strange feeling. Case number: 6294487 - No answer
I used the live chat and the assistant said everything was fine. He could see the reservations, even though we could not - and he said it was a glitch in the system. He told me to call the rci specialists. So I did. I called them, and they told me the same: everything is perfect, don't worry. They confirmed my reservation number.
One month after, I tried to see if the system glitch was fixed. As this trip is so special to us, I kept checking. So I decided to call again. They told us the same thing. Your vacation has been confirmed, you don't need to worry. I even received an email with this link: http://view.ed4.net/v/2OVUI5/JIDI61/...ION=1&FORMAT=H
One day, searching on RCI.com, I saw my 2 weeks vacation on the "ongoing search" section. I called RCI again and they said it was a mistake, and again confirmed - everything is fine. I used the live chat just to double check and same thing again.
Ok, so with everything fine, I finally bought my flight tickets, rented the car and booked my activities, buying the Oahu fun card, some groupons offers, etc.
A month later, I called the resort to double check. They said I should try to call them again one month before my trip.
Ok, so December came, and yesterday, 1 month before my vacation I call the resort again to check on my reservation. They said "we've already received all the lists from RCI until Feb 08th and your name is not in the list" - I freaked out. I called RCI once again, probably the 10th time and they said everything is fine with our system, we will just fax it over to the resort. Then, she asked me if I could hold on. After holding for a few minutes, she said, I will transfer you to a supervisor, there is an issue with your booking. I was in shock. After so many calls, live chats, emails attempts, now this!
The supervisor came and said: "Your reservation was fine in one of our system, but not in the other - we can't confirm your reservation with the resort you chose" - this is after 5 months of calls. I explained to them everything I'm explaining here. They offered to help me to find another resort and also to return my points and money. But I don't want them back. I want my resort weeks in the exact days I chose them. Now, with less than a month to my trip, they tell me I need to wait 4 more days. The supervisor is nice, she said she will try her best, but I wanted to know if anyone had this experience before.
In Hawaii, RCI doesn't have many resorts, and it is such a short time to find 2 straight weeks. Please share advices. RCI can't do that - again, my flight tickets are bought, my car is rented and activities scheduled
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Below is my confirmed reservations - received by email
-------------------------------------------------------------------------------------------------
Thank you for visiting RCI.com. We are pleased to confirm the following vacation for you:
Resort ID: C178
Resort Name: Wyndham Vacation Resorts Royal Garden at Waikiki
Check-In: Friday, 01/25/2013
Check-Out: Friday, 02/01/2013
Unit Type: Studio
Max Occ/Privacy: 2/2
Kitchen: Partial
Reservation Number: 526907XXX
-------------------------------------------------------------------------------------------------
Resort ID: C178
Resort Name: Wyndham Vacation Resorts Royal Garden at Waikiki
Check-In: Friday, 02/01/2013
Check-Out: Friday, 02/08/2013
Unit Type: Studio
Max Occ/Privacy: 2/2
Kitchen: Partial
Reservation Number: 00028
Finally, 5 months ago, On July 31st we found and booked one week in Oahu and 2 days later, we found another week at the same resort - we were able to book our resort through rci.com for our wedding anniversary for 2 weeks in the same resort. We did 2 separate reservations. We received the emails with confirmations and everything seemed right. We were so happy!
A few days later, I was checking my account at RCI.com and I was not able to find my vacation at the confirmed section. As I am an RCI member for years now, I knew something was wrong. I decided to write an email to RCI, I had a strange feeling. Case number: 6294487 - No answer
I used the live chat and the assistant said everything was fine. He could see the reservations, even though we could not - and he said it was a glitch in the system. He told me to call the rci specialists. So I did. I called them, and they told me the same: everything is perfect, don't worry. They confirmed my reservation number.
One month after, I tried to see if the system glitch was fixed. As this trip is so special to us, I kept checking. So I decided to call again. They told us the same thing. Your vacation has been confirmed, you don't need to worry. I even received an email with this link: http://view.ed4.net/v/2OVUI5/JIDI61/...ION=1&FORMAT=H
One day, searching on RCI.com, I saw my 2 weeks vacation on the "ongoing search" section. I called RCI again and they said it was a mistake, and again confirmed - everything is fine. I used the live chat just to double check and same thing again.
Ok, so with everything fine, I finally bought my flight tickets, rented the car and booked my activities, buying the Oahu fun card, some groupons offers, etc.
A month later, I called the resort to double check. They said I should try to call them again one month before my trip.
Ok, so December came, and yesterday, 1 month before my vacation I call the resort again to check on my reservation. They said "we've already received all the lists from RCI until Feb 08th and your name is not in the list" - I freaked out. I called RCI once again, probably the 10th time and they said everything is fine with our system, we will just fax it over to the resort. Then, she asked me if I could hold on. After holding for a few minutes, she said, I will transfer you to a supervisor, there is an issue with your booking. I was in shock. After so many calls, live chats, emails attempts, now this!
The supervisor came and said: "Your reservation was fine in one of our system, but not in the other - we can't confirm your reservation with the resort you chose" - this is after 5 months of calls. I explained to them everything I'm explaining here. They offered to help me to find another resort and also to return my points and money. But I don't want them back. I want my resort weeks in the exact days I chose them. Now, with less than a month to my trip, they tell me I need to wait 4 more days. The supervisor is nice, she said she will try her best, but I wanted to know if anyone had this experience before.
In Hawaii, RCI doesn't have many resorts, and it is such a short time to find 2 straight weeks. Please share advices. RCI can't do that - again, my flight tickets are bought, my car is rented and activities scheduled
-------------------------------------------------------------------------------------------------
Below is my confirmed reservations - received by email
-------------------------------------------------------------------------------------------------
Thank you for visiting RCI.com. We are pleased to confirm the following vacation for you:
Resort ID: C178
Resort Name: Wyndham Vacation Resorts Royal Garden at Waikiki
Check-In: Friday, 01/25/2013
Check-Out: Friday, 02/01/2013
Unit Type: Studio
Max Occ/Privacy: 2/2
Kitchen: Partial
Reservation Number: 526907XXX
-------------------------------------------------------------------------------------------------
Resort ID: C178
Resort Name: Wyndham Vacation Resorts Royal Garden at Waikiki
Check-In: Friday, 02/01/2013
Check-Out: Friday, 02/08/2013
Unit Type: Studio
Max Occ/Privacy: 2/2
Kitchen: Partial
Reservation Number: 00028
I picked up voice mail the morning we checked out, the day after the call, and RCI was wanting the units we were checking into that afternoon.
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