Tweet
The following is a comment posted by "Heretic", who claims to be an RCI guide, on the Timesharetalk UK website this morning:
heretic
Starting Member
USA
2 Posts
Posted - 17/01/2007 : 14:20:21
I work at RCI as a Vacation Guide I discovered this site a few days ago after a member called to complain about RCI's unethical activities. he mentioned an article in "Timesharing Today" about some lawsuits against RCI. I went home that night, Googled the article and was shocked. So the next day I did a little digging.
I find it frustrating that I usually cannot find what the member wants in the exchange inventory, yet, I can usually find it in the rental inventory and/or in the "points" inventory. Interesting thing about the Points inventory. They break up the weeks and sell the units on a nightly basis. So where are those weeks coming from? Well, I told one of the managers that I was getting complaints from members about a lawsuit and she told me not to dicuss the lawsuit with anyone. She also told me that 10% of the weeks go into the points system. That means that when I bank my own week, thinking that it will become available for someone with another week to exchange, that not may not be true. My week may be placed into the points inventory and that is one less week in the weeks inventory. right then and there I realized that I am part of a big scam.
I am looking for another job as I write this. In the mean time words can't describe the amount of pressure we get from management to sell, sell, sell! They do not give 2 ****s about customer service. It is all about getting the member to spend their money. When a member calls with a problem we are chastised if we spend too much time helping them. We are told repetedly to "get rid of them" and "move on to the next paying customer". In fact, we are told that we will be fired if we don't produce our hourly quota of "production". That means we have guides who are banking the members' weeks without permission from the members, bullying the members into buying 5 and 10 year renewals and pushing them into vacations that they don't want just to keep their jobss! I have been TOLD to bully and threaten the members by my "skill builders" and "training coaches". When I question the legality of such behavior they deny everything. This place is nothing more than an electronic sweat shop with the guides (slaves) chained to their desk 8 hours a day. We have to electronically ccount for every single second of our day. I am not kidding.
When I finish up my 8 hours of slavery I can't decide whether I should shower or shoot myself. Not a day has gone by that I don't suffer from some sort of physical reaction to the constant barrage of calls from angry members and the constant pressure from management to screw them out of every cent I can.
By the end of my shift I am usually fighting a headache or stomach ache from the stress. Last night I started to shake so badly I thought I might have to go the the ER and score some xanex. The pressure to sell, sell, sell a useless, worthless membership package to little old ladies is making me question my sanity.
I am the worst kind of whore now. Streetwalkers are in a more noble profession than I. I have given my soul over to the devil. You are probably asking why I still work there. The simple anwer is, I need the paycheck. However, I'm getting out of there as fast as I can. Hopefully before I develope an ulcer.
We have seen other RCI guides come and go on this website, and this is only the latest one to express his/her dismay at RCI activities. Take it for what it's worth.
DDI Par
heretic
Starting Member
USA
2 Posts
Posted - 17/01/2007 : 14:20:21
I work at RCI as a Vacation Guide I discovered this site a few days ago after a member called to complain about RCI's unethical activities. he mentioned an article in "Timesharing Today" about some lawsuits against RCI. I went home that night, Googled the article and was shocked. So the next day I did a little digging.
I find it frustrating that I usually cannot find what the member wants in the exchange inventory, yet, I can usually find it in the rental inventory and/or in the "points" inventory. Interesting thing about the Points inventory. They break up the weeks and sell the units on a nightly basis. So where are those weeks coming from? Well, I told one of the managers that I was getting complaints from members about a lawsuit and she told me not to dicuss the lawsuit with anyone. She also told me that 10% of the weeks go into the points system. That means that when I bank my own week, thinking that it will become available for someone with another week to exchange, that not may not be true. My week may be placed into the points inventory and that is one less week in the weeks inventory. right then and there I realized that I am part of a big scam.
I am looking for another job as I write this. In the mean time words can't describe the amount of pressure we get from management to sell, sell, sell! They do not give 2 ****s about customer service. It is all about getting the member to spend their money. When a member calls with a problem we are chastised if we spend too much time helping them. We are told repetedly to "get rid of them" and "move on to the next paying customer". In fact, we are told that we will be fired if we don't produce our hourly quota of "production". That means we have guides who are banking the members' weeks without permission from the members, bullying the members into buying 5 and 10 year renewals and pushing them into vacations that they don't want just to keep their jobss! I have been TOLD to bully and threaten the members by my "skill builders" and "training coaches". When I question the legality of such behavior they deny everything. This place is nothing more than an electronic sweat shop with the guides (slaves) chained to their desk 8 hours a day. We have to electronically ccount for every single second of our day. I am not kidding.
When I finish up my 8 hours of slavery I can't decide whether I should shower or shoot myself. Not a day has gone by that I don't suffer from some sort of physical reaction to the constant barrage of calls from angry members and the constant pressure from management to screw them out of every cent I can.
By the end of my shift I am usually fighting a headache or stomach ache from the stress. Last night I started to shake so badly I thought I might have to go the the ER and score some xanex. The pressure to sell, sell, sell a useless, worthless membership package to little old ladies is making me question my sanity.
I am the worst kind of whore now. Streetwalkers are in a more noble profession than I. I have given my soul over to the devil. You are probably asking why I still work there. The simple anwer is, I need the paycheck. However, I'm getting out of there as fast as I can. Hopefully before I develope an ulcer.
We have seen other RCI guides come and go on this website, and this is only the latest one to express his/her dismay at RCI activities. Take it for what it's worth.
DDI Par
You have got to be out of your mind. I hope this person will be long gone before RCI reads this. She doesn't need this job! 
I can say anything I want because I don't need this company for anything.
Comment