Interesting RCI e-mail survey.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

Did all of you get this?

RCI Surveys


*First Name
*Last Name


We are interested in your opinions with any exchange company for which you have experiences. If you belong to another exchange company, please complete this survey for that other exchange company. Otherwise, please complete based upon your experiences with RCI.

Thank you for your time. We appreciate your feedback.


Ownership: Please tell us a little about yourself.

Are you a member of a timeshare exchange company other than RCI? Yes
No

What is the name of the other exchange company for which you will be completing this survey?

How long have you been a member of the timeshare exchange company? 1-3 years
4-6 years
7-10 years
More than 10 years

Please indicate the type of ownership you have: Weeks
Points
Both


Satisfaction: Please indicate your satisfaction level for each statement with 10 as the highest score, and 1 as the lowest score

How satisfied are you with your ability to obtain your desired vacation?

How satisfied are you with the time it takes to secure a vacation after a search is placed?

How satisfied are you with the flexibility of the products (Weeks, Points, and Additional Vacations) that are offered?

How satisfied are you with resort accommodations and amenities found in the network?

How satisfied are you with company policies and processes as they relate to your ability to secure a vacation?

How satisfied are you with the functionality of the web site?

How satisfied are you with the value of your membership as compared to the cost?

How satisfied are you with the value of the loyalty or rewards program?

How likely are you to renew your membership?

How likely are you to recommend membership to your family and/or friends?

Please list any strengths and weaknesses of the exchange company for which you have answered this survey.

[short Senior Member Find all posts View Profile Close short]

Rec yesterday.

I received this yesterday and filled it out using II.

I am wondering if it is targeted or just shotgun.

I currently have nothing in the bank with RCI as I have used up my last deposit in Dec 06.

Short

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

I received this yesterday and filled it out using II.

I am wondering if it is targeted or just shotgun.

I currently have nothing in the bank with RCI as I have used up my last deposit in Dec 06.

Short

I too am wondering.

I used my last deposit back in September or so. My membership expires Mar 2008 but I will probably cancel after my England exchange in August 2007.

I haven't been seeing anything in their spacebank to make me change my mind and a survey of who else other people are using isn't likely to change that. JMHO.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

I too am wondering.

I used my last deposit back in September or so. My membership expires Mar 2008 but I will probably cancel after my England exchange in August 2007.

I haven't been seeing anything in their spacebank to make me change my mind and a survey of who else other people are using isn't likely to change that. JMHO.

I don't think it's targeted at those with dwindling deposits/activity; I got one too and my account has been quite active...

[katiemack Super Moderator Find all posts View Profile Close katiemack]

I haven't checked my email yet, but I sure would love to have them ask

how satisfied are we that our deposits are rented out to the general public for pennies .... or

how satisfied are we that guides often "make mistakes" which lead to unasked for exchange matches or deposits just to increase their quota....

.or how about, how satisfied are we that when we call RCI we are told that Mugswamp in Backstich, KY is the ONLY match available for our 2 year-ahead deposited red 2 BR caribbean week.

Surveys keep survey companies in business, they do nothing to help improve customer relationships, especially if the company is only seeking ways to "improve" their own methods to get more dollars for less service.

RCI, if you sent us a survey, here's my short answer: blah, blah, blah, blah.

[katiemack Super Moderator Find all posts View Profile Close katiemack]

Upon re-reading the questions asked, the thought I have is this: RCI is seeking likely exchange companies to buy out.....they want the most likely ones that will offer them the "happiest" or "unhappiest" group of members....

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

Upon re-reading the questions asked, the thought I have is this: RCI is seeking likely exchange companies to buy out.....they want the most likely ones that will offer them the "happiest" or "unhappiest" group of members....

and my thought was they want fodder for the lawsuit.". We aren't getting the deposits because our members are depositing the very best weeks with XYZ instead".

[katiemack Super Moderator Find all posts View Profile Close katiemack]

and my thought was they want fodder for the lawsuit.". We aren't getting the deposits because our members are depositing the very best weeks with XYZ instead".

...and your thought is very good!

Hmmm, if I get one, maybe I will lie to them....oh, um, er,"make a mistake" ....that's it..."mistakes were made".

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

...and your thought is very good!

Hmmm, if I get one, maybe I will lie to them....oh, um, er,"make a mistake" ....that's it..."mistakes were made".

Actually my thought is not good; it is paranoid but that doesn't mean it is not true. I do not respond to any of these e-mails from RCI.

Mistakes were made. Yeah mudweeks for your Casa del mar week. Or was it your mistake for giving them that week in the first place? Don't see many of those anymore and I'm sure I don't see your week. Just like you won't be seeing my Cape Cod week

[gophish Super Moderator Find all posts View Profile Close gophish]

I didn't get the survey, but, my RCI account is part of my Fairfield (oh yeh, my Wyndham) ownership and I am locked in to using RCI. Maybe they didn't send it to us Fairfield owners as we don't have the choice of keeping our RCI accounts or not!!

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

None received here and I wouldn't bother to answer as they may just be looking for more data for who knows what purpose.

[zdxlc9p6 Senior Member Find all posts View Profile Close zdxlc9p6]

My membership expired the end of February, and they didn't even care enough to call to see if I wanted to renew, let send me a survey to ask my opinion. You lookin' here Madge?

[pcgirl54 Senior Member Find all posts View Profile Close pcgirl54]

Got it and deleted it. My membership is active and I do get nice trades for my Cape Cod summer week. I also belong to II.

Don't like RCI online system search range setup as much as II that is more user friendly. I want my RCI deposits to go to an exchanger not a rental pool and would leave RCI for that reason.

Each company has it's pros and cons. RCI has better trades looking 12 or more months out with II it's much shorter about 6-8 months out. Hawaii (eg).

[Carolinian Super Moderator Find all posts View Profile Close Carolinian]

Actually my thought is not good; it is paranoid but that doesn't mean it is not true. I do not respond to any of these e-mails from RCI.

Mistakes were made. Yeah mudweeks for your Casa del mar week. Or was it your mistake for giving them that week in the first place? Don't see many of those anymore and I'm sure I don't see your week. Just like you won't be seeing my Cape Cod week

Actually, RCI did try to buy DAE a year or two ago, but the owners said they had absolutely no interest in selling. Why give up your opportunity to clean up when RCI implodes from its current policies?

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Why give up your opportunity to clean up when RCI implodes from its current policies?

Watching and waiting.......