Who is resonsible for responding to complaints of exchanger? Resort or Exchange Co.?

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

You probably expect too much from FF. If they are doing it, their resale value will not be only 1/15 of their retail value. And their MF will be close to Disney or Marriott's standard. (although they way they are trying probably will catch both company).

I certainly hope they will try to find a good solution to satisfy you, although based on what they did recently to Bluebeard, it probably is a long shot.

But please continue fight when you reenergize. It is probably will benefit everyone.

Jya-Ning

[Sydney Contributor - Bronze Find all posts View Profile Close Sydney]

OK - I really wanted to avoid this.

Stuff happens - I know, I know, I know.
...

For what it's worth, the deal I asked for was this. I'd call the resort on a Thursday or Friday to see it they were booked for the weekend and I'd drive down for a two night stay if they had an empty two bedroom. This was a once shot deal. And again, the manager said OK at first then said ooops you are not an owner - so sorry Charlie.

Charles

Mmm...I'd be disappointed too. If you want to pursue it then it's definitely a resort problem. II had no away of knowing.

. . . why you ask?

Because I just found that my II ongoing request pulled a Marriott, Ocean Front, 3 bedroom, Summer, Hilton Head week.

Any-who, the subject is not dead and I will continue to deal with Fairfield/Wyndham until I get bored with the matter. Poor customer service is a pet-peeve - - everyone needs a hobby


Until we meet again!

Ciao,
Charles

Congrats.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

. . . why you ask?

Because I just found that my II ongoing request pulled a Marriott, Ocean Front, 3 bedroom, Summer, Hilton Head week.

Any-who, the subject is not dead and I will continue to deal with Fairfield/Wyndham until I get bored with the matter. Poor customer service is a pet-peeve - - everyone needs a hobby


Until we meet again!

Ciao,
Charles

You weren't using that MGV Gold week you were thinking of selling, were you ?

Congrats on the exchange - your complaint on the other hand - I would be annoyed as well but it was a problem they solved in a timely fashion.

[gophish Super Moderator Find all posts View Profile Close gophish]

I sympathize with you as I find myself getting upset sometimes when things aren't as I expect them to be. I believe that your complaint has to be with the resort. II can't control things that break at a resort. If they said they had an outdoor/heated pool and didn't have one at all I would fault II. I think if I was running the resort I would try to win you over with some freebie stuff while you were there but that is just me.
Good luck with your complaint, but personally I don't have much hope with you getting anywhere.
Let us know if you are able to persuade the resort to do somethng for you.

[CMF Member Find all posts View Profile Close CMF]

A funny thing happened . . .

It turns out that I am a Wyndham fixed week owner because my Foxrun week is part of Fairfield Mountains! The short story is that Wyndham is giving me 105,000 points so that I can book a weekend stay back at Williamsburg!

All's well that ends well!

Charles

[taffy19 Gold Contributor Find all posts View Profile Close taffy19]

What a great ending.

It can be annoying when you go somewhere and the equipment doesn't work properly but it should be fixed within 24 hours. If that is not possible, then the resort should notify the exchange company so they can warn the exchangers. It's easy to do today when everyone receives email so at least, you are prepared. It's still a disappointment but if they write you too that they are fixing the problem then you accept it because things can break all of the sudden. It if happens too often at one resort then the maintenance is bad.

I also believe that good customer service can make or break a company.

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

It turns out that I am a Wyndham fixed week owner because my Foxrun week is part of Fairfield Mountains! The short story is that Wyndham is giving me 105,000 points so that I can book a weekend stay back at Williamsburg!

All's well that ends well!

Charles

Funny, isn't it?

Now you are an owner, maybe you should tell us who you think should be responsible in this case if the other party is a non-owner.

Jya-Ning