Sometimes enough high profile publicizing of the flaws in what a corporation is doing to its customers can have an impact. In this 2-year long campaign, Delta was forced to reverse the anti-customer ''enhancements'' it made to its frequent flyer campaign:
Save SkyMiles!
Of course the point at which Delta finally started to wake up to their PR problem was when the SSM movement started a billboard campaign around a key Delta airport and ran a large ad in USA Today.
Of course, the self-styled ''cockroaches'' among US Airways customers forced US Airways to reverse its ff ''enhancements'' in a matter of weeks by putting the heat to them in publicizing how they were screwing customers.
Save SkyMiles!
Of course the point at which Delta finally started to wake up to their PR problem was when the SSM movement started a billboard campaign around a key Delta airport and ran a large ad in USA Today.
Of course, the self-styled ''cockroaches'' among US Airways customers forced US Airways to reverse its ff ''enhancements'' in a matter of weeks by putting the heat to them in publicizing how they were screwing customers.
Originally posted by rdcigc
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