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I don't know how many times I have dealt with Fairfield's VC's that have apparently not been given even the basic of training.
Today was a classic. I transferred enough points for 2 studio deposits to RCI. The points were taken out but they never showed up on the RCI acct. ( invisible deposits) I spent 15 minutes with the first vc as he tried to explain you won't see them if they aren't visible ( not true),as i explained they aren't searchable but i could still view them listed on the rci website. Then I got transferred to his supervisor who rushed me off the phone to RCI ( transfered to a dead line ) Then , i called RCI who confirmed that they weren't there and then back to fairfield, who the new person knew exactly what to do.
2 weeks ago I called fairfield for depositing into RCI. The VC stated that RCI had no vacation weeks left and I couldn't deposit...!
Should get even more interesting when the Wyndham interactions begin.
Today was a classic. I transferred enough points for 2 studio deposits to RCI. The points were taken out but they never showed up on the RCI acct. ( invisible deposits) I spent 15 minutes with the first vc as he tried to explain you won't see them if they aren't visible ( not true),as i explained they aren't searchable but i could still view them listed on the rci website. Then I got transferred to his supervisor who rushed me off the phone to RCI ( transfered to a dead line ) Then , i called RCI who confirmed that they weren't there and then back to fairfield, who the new person knew exactly what to do.
2 weeks ago I called fairfield for depositing into RCI. The VC stated that RCI had no vacation weeks left and I couldn't deposit...!
Should get even more interesting when the Wyndham interactions begin.
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