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Maintenance Fee Dispute With Resort

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  • Maintenance Fee Dispute With Resort

    We almost went a full year without wrangling with our resort over what we have and have not paid.

    We pay and Spacebank 2 years ahead. In March, 2006, when we wanted to deposited Weeks 10 and 11, 2008, when I called to pay those fees we were told we were not current, even for 2006, I believe. Their computer goes back to 2002, and it was before that that they got off. I dug up everything back to 1992, I believe.

    Of course I showed them my credit card records and the RCI Spacebank acknowledgements for beaucoup years back, so they could see where I was paying and Spacebanking two years ahead. Finally they concluded it would be more expensive to hand-search their records, so they just said we were up to date, and I have an email to that effect.

    In March of this year I paid fees and deposited 10 and 11, 2009 without a hitch.

    When I tried to do the same for week 30, 2009, a couple weeks ago, the same old problem surfaced, they saying we had not even paid 2008 yet, even though we have deposited it and used it for an exchange. The other day I got a bunch of records from them, and this morning I woke up and just said, "What the heck. The amount is only like an air fare to Florida."

    Last year they conceded on two weeks so this year I am going to concede on one. As Meatloaf said, "Two outta three ain't bad."

    Anyway, keep your receipts, and if you don't get one like we don't get one, use your emails as acknowledgement. Send them an email saying exactly what you are paying for and how much, and have them reply to it, agreeing.
    RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

  • #2
    Jim, you missed three of those $ 1,000 loan payments you were supposed to send to me. You can also expect requests in triplicate on all your future Nigerian correspondence.

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    • #3
      Wow, good news! Let's see if I remember how to smile.

      Our resort said that since the last time this happened they have studied our account and my research and concluded I was correct. So 2008 was already paid. They are just taking 2009 and the deposit has been confirmed!

      Ok, let's think about this. This time I told them it's not worth it to spend a week pulling out all my records and emailing them, so just go ahead and charge us for both years, and they just charge for one!

      Not that I'm complaining, but that is not the way things normally go.

      Next I'm going to RCI and tell them we do not want an HGVC resort in SW FL in January.
      RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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      • #4
        Deja vu all over again.

        I am putting copies of our 2007 credit card statements in the mail, proof of payment of our 2009 fees, cuz they got it screwed up again.
        RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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        • #5
          Always and I mean always keep a copy of all bank statements and credit card statement when ever you paid m/f for three (3) years.

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          • #6
            Why 3 years?

            A former IRS official/friend told me 7 years.

            Recently I had to figure out some transactions in our retirement accounts from 10 years ago.

            When I straightened our resort out the last time, I showed them payments back to 1992.

            When I had to figure out my Dad's flow of assets I had to go back 15 years.

            When I cleaned out my mother's house, stuff went back at least 60 years, some more than 70. Check stubs, pay stubs, receipts, payments to the private detective . . .

            I'm trying not to wind up like her, but DW says that's hopeless!
            RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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            • #7
              This round started 7 weeks ago when we received our annual maintenance fee invoices. I have sent emails from 2007 confirming our 2009 payments, so all we owe is the increase over the 2007 amounts.

              But they had not taken a look yet.

              We have deposited all of our 2009 weeks, and used two of them, which we could not have done had we not paid.

              So now I sent hard copies of the credit card statements showing the payments.

              It all seems so simple, but no one is blinder than he who will not see.
              RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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              • #8
                Once again, after looking their books over, they agree with me.
                RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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