Need Help Time Share Troubles

[Labman Junior Member Find all posts View Profile Close Labman]

well the short version I bought into Wyndham Timeshares at Bonnet creek it's been 2 years paying 208 a month about 13,000 to go I think I can't check online right now for some reason. but I was told my payment would cover everything I got a bill saying I owed on the Maintenance 1st it was 2 years I owed then they said $25 and 1.5 percent I had 30 days to argue well that turned in more like 2 weeks. then I got a bill for 358 or something again telling them this is wrong please explain they said it's all right there. we keep going back and forth now it's $758 from the original payment $200 mean time can't rent it sell it use it I am locked out but I have paid every other payment well after reading and researching I thinking I am better off to get out of the contract if I can and buying on ebay of course I realize number 1 I loose my money but buying 2nd hand ebay so much cheaper that is the route I should have gone. so question is if I don't pay what can and will Wyndham be most likely do and can they do 1. can they sue? 2. can they put a lean on my house? 3. will they put it on my credit. 4. can I just get them to cancel some how they get the 5,000 they got from me and we both move on? sorry if this is the wrong area and I am just trying to get some good expert type advice I though

[joycapecod Silver Contributor Find all posts View Profile Close joycapecod]

well the short version I bought into Wyndham Timeshares at Bonnet creek it's been 2 years paying 208 a month about 13,000 to go I think I can't check online right now for some reason. but I was told my payment would cover everything I got a bill saying I owed on the Maintenance 1st it was 2 years I owed then they said $25 and 1.5 percent I had 30 days to argue well that turned in more like 2 weeks. then I got a bill for 358 or something again telling them this is wrong please explain they said it's all right there. we keep going back and forth now it's $758 from the original payment $200 mean time can't rent it sell it use it I am locked out but I have paid every other payment well after reading and researching I thinking I am better off to get out of the contract if I can and buying on ebay of course I realize number 1 I loose my money but buying 2nd hand ebay so much cheaper that is the route I should have gone. so question is if I don't pay what can and will Wyndham be most likely do and can they do 1. can they sue? 2. can they put a lean on my house? 3. will they put it on my credit. 4. can I just get them to cancel some how they get the 5,000 they got from me and we both move on? sorry if this is the wrong area and I am just trying to get some good expert type advice I though

From what I read it sounds to me that you thought your $208 per month payment would cover everything. In fact that is only covering the cost of purchase. Every timeshare has associated maintenance fees. That is likely what the bill for $358 is. For two years it would be $716 plus the $25 assessment and the accrued interest or most likely the $758 you quote.

If you do not pay the maintenance fees you will be locked out and unable to use the unit. If you default and stop making the monthly payments you will have a mark placed on your credit bureau for foreclosure. That is not a good thing. You signed an agreement and in the "fine print" somewhere on that document is a statement regarding maintenance fees. You owe them; pay them to use your unit.

In answer to your number questions:

1. No you cannot sue them; they did nothing wrong. You signed the document.

2. They will not likely place a lein on your house.

3. Yes, they will place a mark against your credit for non-payment...not a good thing and will follow you for many, many years.

4. You may be able to get them to take the unit back and void the contract for future payment, but kiss you $5000 goodbye. You will not get them to refund your money, that horse has been out of the barn for quite sometime.

Sorry I didn't have better news. If you can get your fees up to date and hang around here you will find the best ways to make the best use of your purchase.

Joy

[Labman Junior Member Find all posts View Profile Close Labman]

Thanks joy

thanks for the nice reply I part of me wants to work things out another does not just a fyi on the 1st question I did not mention suing them I was asking if they could sue me. I am guessing that answer us no at the moment or they wouldn't I am going to contact them see if there is a happy medium we can come with but with the giving economy I don't have 750+ plus dollars to give them even if I wanted too... thanks again

[joycapecod Silver Contributor Find all posts View Profile Close joycapecod]

thanks for the nice reply I part of me wants to work things out another does not just a fyi on the 1st question I did not mention suing them I was asking if they could sue me. I am guessing that answer us no at the moment or they wouldn't I am going to contact them see if there is a happy medium we can come with but with the giving economy I don't have 750+ plus dollars to give them even if I wanted too... thanks again

I don't think they will sue you; that is just my best guess. You should contact the general office of the resort as soon as possible to work out a solution. I am presuming that the membership you purchased is an every other year based on the amount of the maintenance fees. Unfortunately you will lose the money you have paid in to the contract and owing $13,000 still, you will not be able to sell and break even.

It is a difficult lesson learned and believe me many of us here have done the same of worse. It in unfortunate you cannot find the $750 to catch up the maintenance fees. The resort is lovely and I think in years to come your family would enjoy many lovely vacations there.

Whatever you do and whatever the outcome hang around here and read, read, and read somemore. I wish you the very best of luck with you situation.

Joyce

[PHILL12 Senior Member Find all posts View Profile Close PHILL12]

thanks for the nice reply I part of me wants to work things out another does not just a fyi on the 1st question I did not mention suing them I was asking if they could sue me. I am guessing that answer us no at the moment or they wouldn't I am going to contact them see if there is a happy medium we can come with but with the giving economy I don't have 750+ plus dollars to give them even if I wanted too... thanks again

There's not much to work out if you are talking maintenence fee's!

It's part of owning a timeshare and they will go up every year.

I don't understand how you bought a timeshare and didn't understand the difference in making your loan payment and your maintenence fee each year.

Once you do not pay the mf by the due date you would get a notice and have no use of your unit for that year unless you catch up on the fee.

This will not go away and could be on your credit report already.

Weather you like it or not you do need to pay it and keep it up to date or the amount will get larger and you won't be using your timeshare.

Good luck! PHIL

[Labman Junior Member Find all posts View Profile Close Labman]

well one other thing to add

I pulled up my credit report there is they are not reporting anything favorable or unfavorable and I am not going to argue about what I was and wasn't told about the maintenance fees. I will admit to having jumped way to quick salesmen was good. as far as I can see I would be much smarter to cut losses if I can and I can always buy from somebody else that wants out, there are certainly a few of them. I can buy a time share for much less then $14,000 plus interest I am sure

also I am not talking per say about the maintenance fees right now they are about $100 a year I am talking about $500 plus they are charging me in penalty's which I think is excessive. in about 5 months. looking around I can get the same thing for $2000-$4000 that I have doing the math it would make more sense to kiss money good bye and re buy am I wrong?

[Jim McLaren Member Find all posts View Profile Close Jim McLaren]

$358 is about the MF for a 105,000 point wyndham every other year TS. It sounds like that is the bill you are allowing to accumulate. Until you clear that up you will never be able to use this TS. If you just walk away from this debt (and the loan you used to purchase) Wyndham is likely to initiate foreclosure. You will take a serious hit on your credit rating. I would work with Wyndham to avoid that and learn how to use the TS.

[Labman Junior Member Find all posts View Profile Close Labman]

the latest

I will be filing with the BBB in the next few days there is a high success rate with the BBB it seems the best way to go at the moment here is the link for the BBB as far as Florida goes. BBB of Central Florida: BBB Reliability Report also in my searching I ran across something that looked good I ran across Robert Paisola or Western Capital sounded like he was the man I spoke to him over the phone and he said $500 via paypal and he said he could guarantee results sounded odd, so I looked further and found this on him. Western Capital - The Truth

and
Western Capital Financial Scam Robert Paisola

just thought I would pass it along I know there are others in the same situation as me or simular

[Theo Senior Member Find all posts View Profile Close Theo]

"Filing"?...

I will be filing with the BBB in the next few days there is a high success rate with the BBB it seems the best way to go at the moment

With all due respect, the BBB is (in my personal opinion, anyhow) a powerless paper tiger. Accordingly, I'm not at all sure what "success" it is that you might hope to achieve by filing a complaint with BBB, since they really have no legal authority of any kind --- none whatsoever.
If / when you finish jumping through all the hoops and hurdles to file a complaint, the end result will be, well....a filed complaint. A statistic perhaps, but nothing that particularly helps you to address or resolve your actual dilemma....

[Labman Junior Member Find all posts View Profile Close Labman]

Theo

I understand it is abet of a long shot but worth a try compared to hiring lawyers or scam artist or other agency's that charge fee's according to the BBB I don't be leave they lie there track record is pretty good with Wyndham.

Customer Experience
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The company has been responsive to any complaints brought to its attention by the BBB.

Complaints concern selling practices. The company responds to complaints explaining its cancellation policy and offers a refund when applicable.
Business Contact and Profile
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Name:

Wyndham Vacation Ownership
Phone:

(407) 370-5200
Address:

8427 SouthPark Circ Ste 500, Orlando, FL 32819-7904
Google map Mapquest map Yahoo map
Business Category:

Vacation Time Share, Resorts, Vacation Certificates & Vouchers
eMail:

wvrconsumeraffairs@wyndhamvo.com
BBB file opened:

March 01, 1995
Business started:

December 1994
Primary Contact:

Mr. John Monaweck (V.P. Corporate Compliance)
Complaint Contact:

Ms. Brenda George ( Director of Consumer Affairs )
Additional Locations and Phone Numbers
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9560 Via Encinas, Orlando, FL 32820
Google map Mapquest map Yahoo map

(407) 238-3100
(800) 438-6493
(800) 565-0370
(407) 370-5193 (FAX)
Licensing
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This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Customer Complaint History
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The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.

Number of complaints processed by the BBB
in the last 36 months: 549
in the last 12 months: 218

Complaints Concerned:
Selling Practices (211 complaints)
124 Resolved
86 Company made every reasonable effort to resolve
1 Company did not respond
Advertising Issues (35 complaints)
32 Resolved
3 Company made every reasonable effort to resolve
Service Issues (75 complaints)
44 Resolved
31 Company made every reasonable effort to resolve
Credit or Billing Disputes (87 complaints)
66 Resolved
21 Company made every reasonable effort to resolve
Delivery Issues (11 complaints)
8 Resolved
3 Company made every reasonable effort to resolve
Refund Practices (79 complaints)
68 Resolved
11 Company made every reasonable effort to resolve
Contract Disputes (40 complaints)
20 Resolved
20 Company made every reasonable effort to resolve
Guarantee or Warranty Issues (2 complaints)
2 Resolved
Repair Issues (2 complaints)
1 Resolved
1 Company made every reasonable effort to resolve
Products and Services
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This company offers vacation ownership timeshares.
Alternate Business Names
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Ambassador Rewards
Cendant Timeshare Resort Group, Inc.
Discovery Vacations
Equivest
Equivest Club
Equivest Vacation Club
Extra Holidays
Fairfield Glade Community Club
Fairfield Leisure Plan Select
Fairfield Resorts (f/k/a)
FairShare Plus
FAX
Get Up and Go
LeisurePlan
Plus Partners
Preferred Status Exchange
Shawnee Development
Vacation Break Travel
Vacation Clearinghouse International
World Mark by Wyndham
Wyndham Bonnet Creek Resort

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

With all due respect, the BBB is (in my personal opinion, anyhow) a powerless paper tiger.

I think you are grossly mistaken about the BBB. They're not at all like a paper tiger. I personally believe they have as much impact as a melted ice cube.

[fair_wynd Junior Member Find all posts View Profile Close fair_wynd]

When you're sitting at a timeshare sales presentation a lot of information is coming at you fast and furious and its hard to keep it all straight.

I know I had to go over and over my packet of information after I got it and I'm STILL learning new things about the way Fairfield / Wyndham works. I bet if you went through your paperwork you might find all the information in there about your maintenance fees. And, if that info is in there, do you really think you have a legitimate complaint via BBB or anyone else? The harsh reality is that we have to read our contracts before we sign them because we can't rely on a salesman to tell us everything or, for that matter, that we'll remember everything that's said to us. Caveat emptor.

Have you actually talked to someone in the financial department to try to get this straightened out? I know I had to do this a number of times until I got everything figured out. When I called they were very helpful. I now have my monthly maintenance fees taken out of my bank account by automatic withdrawal - its just easier for me that way.

I had some bumps in the road with my timeshare at first but I love the timeshare life-style. Once you get this mess sorted out I'm sure you will too.

[Labman Junior Member Find all posts View Profile Close Labman]

I find it intresting

nobody said try to fight even when there is no cost the BBB might not be the Answer who knows but at least I would say no hard no foul. what is the harm in trying better then just giving them money. today I was contacted by

Consumer Affairs Department

Office of the General Counsel

Wyndham Vacation Ownership

8427 South Park Circle

Orlando, FL 32819

(407)248-3822 direct

(407)370-5193 fax

we will see how things go I will keep things updated as they go and thank you for the support though out the thread...

[4ARedOctober Super Moderator Find all posts View Profile Close 4ARedOctober]

Some companies do care about their ratings from the BBB. Many do not. The sentiment expressed here about the BBB is also what I have found to be true. They don't do much and a complaint to the BBB if even processed will not likely do much unless the company cares what an unresolved dispute means to them on their BBB rating. If you want to jump through those hoops then by all means please do.

Complain to everyone you can and document everything. Keep on fighting through all means. It may not change anything but maybe you will wear them down. Keep us posted.

nobody said try to fight even when there is no cost the BBB might not be the Answer who knows but at least I would say no hard no foul. what is the harm in trying better then just giving them money. today I was contacted by

Consumer Affairs Department

Office of the General Counsel

Wyndham Vacation Ownership

8427 South Park Circle

Orlando, FL 32819

(407)248-3822 direct

(407)370-5193 fax

we will see how things go I will keep things updated as they go and thank you for the support though out the thread...

[Labman Junior Member Find all posts View Profile Close Labman]

Well I heard back from Wyndham

I did not file with the BBB I worked directly with them and it looks good so far here is part of the letter I received and I will say I am impressed. here is what I recived leaving out certain details


, the Consumer Affairs department of Wyndham Vacation Ownership received your correspondence dated September 17, 2008 regarding the above referenced. We apologize for any service challenges you may have encountered pertaining to your ownership. Wyndham is a customer service oriented company, and therefore, we have agreed to cancel your purchase with no further financial obligations and no compensation. We regret you have chosen to pursue this option.

To complete the cancellation process, please sign (have witness sign where indicated if applicable) and notarize the enclosed Deed of Re-Conveyance. Upon completion, please mail the original document to my attention at the addressed listed below.
It is our hope this resolution to your problem demonstrates our commitment to world-class customer service and will help restore your confidence in Wyndham. If you should have any questions, please contact me directly at Monday through Friday from 8:30 a.m. to 5:00 p.m., EST.



Sincerely,