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We are pleased to announce that we have completed the legal
closing of the merger with Continental Airlines(R). We can
now begin our journey to create the world's leading airline.
As a loyal customer, you might be wondering what this means
for you. For now, it's business as usual. Each airline and
frequent flyer program will continue to operate separately.
Rest assured, the merger won't affect miles in your account
or your elite status:
-> Both United(R) Mileage Plus(R) and Continental OnePass(R)
miles and programs remain unchanged. You will continue
to receive all current benefits and you will earn miles,
points and segments as usual. You will also continue to
be able to earn and use miles on 28 Star Alliance(R)
airline partners.
-> When flying United, you should continue to use
united.com or contact a United customer service
representative for any assistance you might need. For
flight check-in, use united.com, United kiosks or United
ticket counters at the airport.
-> When flying Continental, you should continue to use
continental.com or contact a Continental customer
service representative for any assistance you might need.
For flight check-in, use continental.com, Continental
kiosks or Continental ticket counters at the airport.
-> Red Carpet Club(R) and Presidents Club(R) members will
continue to enjoy access to each other's lounge network,
as well as the Star Alliance network and affiliated
lounges around the world. Also, beginning today, Red
Carpet Clubs offer free wireless Internet access and a
selection of complimentary alcoholic beverages.
Coming later this month, elite members will enjoy reciprocal
access to complimentary elite upgrades and preferred economy
seating on United and Continental flights. United elite
members will have access to Continental's preferred seating,
and Continental elite members will have access to United's
Economy Plus(R) seating.
Integrating two airlines is complex. We expect the full
integration of United and Continental to take between 12 and
18 months. However, during that time, you will see
improvements in your travel experience, and we are committed
to making the new United your carrier of choice. We'll keep
you informed of our progress through email and on our
website. More information, including FAQs, is available at
united.com.
United Airlines - Company Information, Corporate Responsibility & Investor Relations
This is an exciting time for all of us, and we look forward
to serving you as the world's leading airline.
Sincerely,
Jeff Smisek
President and
Chief Executive Officer
United Airlines
closing of the merger with Continental Airlines(R). We can
now begin our journey to create the world's leading airline.
As a loyal customer, you might be wondering what this means
for you. For now, it's business as usual. Each airline and
frequent flyer program will continue to operate separately.
Rest assured, the merger won't affect miles in your account
or your elite status:
-> Both United(R) Mileage Plus(R) and Continental OnePass(R)
miles and programs remain unchanged. You will continue
to receive all current benefits and you will earn miles,
points and segments as usual. You will also continue to
be able to earn and use miles on 28 Star Alliance(R)
airline partners.
-> When flying United, you should continue to use
united.com or contact a United customer service
representative for any assistance you might need. For
flight check-in, use united.com, United kiosks or United
ticket counters at the airport.
-> When flying Continental, you should continue to use
continental.com or contact a Continental customer
service representative for any assistance you might need.
For flight check-in, use continental.com, Continental
kiosks or Continental ticket counters at the airport.
-> Red Carpet Club(R) and Presidents Club(R) members will
continue to enjoy access to each other's lounge network,
as well as the Star Alliance network and affiliated
lounges around the world. Also, beginning today, Red
Carpet Clubs offer free wireless Internet access and a
selection of complimentary alcoholic beverages.
Coming later this month, elite members will enjoy reciprocal
access to complimentary elite upgrades and preferred economy
seating on United and Continental flights. United elite
members will have access to Continental's preferred seating,
and Continental elite members will have access to United's
Economy Plus(R) seating.
Integrating two airlines is complex. We expect the full
integration of United and Continental to take between 12 and
18 months. However, during that time, you will see
improvements in your travel experience, and we are committed
to making the new United your carrier of choice. We'll keep
you informed of our progress through email and on our
website. More information, including FAQs, is available at
united.com.
United Airlines - Company Information, Corporate Responsibility & Investor Relations
This is an exciting time for all of us, and we look forward
to serving you as the world's leading airline.
Sincerely,
Jeff Smisek
President and
Chief Executive Officer
United Airlines