WSJ's annual airline scorecard

[bnoble Senior Member Find all posts View Profile Close bnoble]

The complete article is probably paywalled; I'm a subscriber, so I'm not sure how much is public. But here is the link:

The Leader in Lost Bags, Canceled Flights - WSJ.com

Methodology:

The Middle Seat scorecard ranks major carriers each year on a number of key measures important to travelers: on-time arrivals, long delays, canceled flights, mishandled bags, passengers bumped from flights and complaints filed with the Department of Transportation.

Overall rankings:

1: Alaska
2: Delta
3: Southwest/Airtran (combined)
4: USAir
5: jetBlue
6: United/Continental (combined)
7: American

There is also a blog entry that might not be paywalled with some of the details of the full article:

Airline Rankings: Best and Worst for Customer Service in 2011 - The Middle Seat Terminal - WSJ

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

not a subscript, I can see the whole article no problem.

Jya-Ning

[pranas Senior Member Find all posts View Profile Close pranas]

Interesting article, thanks for posting. With all the bad experiences that I had with USAir last year, I don't understand how it ranked that high.

[JWC Super Moderator Find all posts View Profile Close JWC]

We only fly to New York City and Honolulu now. Since our son and his family moved from Texas to Monterey California last year, we no longer fly to Texas. Our favorite airlines by far are Hawaiian for Honolulu and Virgin America for New York City.