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We leave for Punta Cana in about 2 weeks and I wanted to see if I could get my SIL/BIL seats closer to one another (they were sitting 2 rows away from each other). Let me back up at this point..I made our reservation in July and then booked my SIL/BIL 3 months later on the same flights with us. I always receive the confirmations through my email address.
We all had confirmed round trip tickets, but because I booked their trip later, there was not a lot of seat availability, so I just stuck them in available seats.
When I called the airline the agent said that there was something wrong with the reservation. She looked and said that there was a schedule change and we were not confirmed on a return flight!!!!
Her solution was come home on a Friday (1 day short) or stay until Monday (2 extra days). Neither one of these were suitable, so I asked for a supervisor. The best they could do was get me another return Saturday flight on Delta, but it would be going to JFK instead of EWR. This was not the best, but if they arranged a car, I would take it.
Now mind you...I tried arguing the point that this was obviously the airlines fault and who changes the time on a flight and not confirms all the passengers.
After speaking to several people, including a supervisor, they would not offer me anything for transportation and basically they told me I was SOL.
Then, on one more attempt I spoke to a woman named Connie who looked at what happened and without hesitation stated it was definitely not our fault and the airline's website has a glitch. She then opened the premium seats for us and put us back on the flight.
Morale of the story: I will call the airline to double check my flights each and every time now. The confirmation in my email was absolutely worthless and if I hadn't called, I never would have known until we went to the airport.
All is good.....so far!
We all had confirmed round trip tickets, but because I booked their trip later, there was not a lot of seat availability, so I just stuck them in available seats.
When I called the airline the agent said that there was something wrong with the reservation. She looked and said that there was a schedule change and we were not confirmed on a return flight!!!!
Her solution was come home on a Friday (1 day short) or stay until Monday (2 extra days). Neither one of these were suitable, so I asked for a supervisor. The best they could do was get me another return Saturday flight on Delta, but it would be going to JFK instead of EWR. This was not the best, but if they arranged a car, I would take it.
Now mind you...I tried arguing the point that this was obviously the airlines fault and who changes the time on a flight and not confirms all the passengers.
After speaking to several people, including a supervisor, they would not offer me anything for transportation and basically they told me I was SOL.
Then, on one more attempt I spoke to a woman named Connie who looked at what happened and without hesitation stated it was definitely not our fault and the airline's website has a glitch. She then opened the premium seats for us and put us back on the flight.
Morale of the story: I will call the airline to double check my flights each and every time now. The confirmation in my email was absolutely worthless and if I hadn't called, I never would have known until we went to the airport.
All is good.....so far!
It could have been a lot worse if you hadn't checked so will do the same as we are also leaving for Mexico. Thanks for posting this.
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