Royal Elite / Sandos Resort in Cancun

[nicholay Junior Member Find all posts View Profile Close nicholay]

WARNING-WARNING-WARNING-WARNING-WARNING-WARNING-WARNING-WARNING

My wife and I were on a vacation in Cancun last year and were invited to a timeshare presentation at Royal Elite, they offered us that if we buy a timeshare with them we would be able to rent our weeks and could make a profit for that, they argued that would be very easy for them to rent our weeks due that lots of people like to go to Cancun, unfortunately we were convinced to buy and we were excited to be there, so we went back to our vacation and during the next days we gave a second thought and decided to cancel the purchase, so we called the resort to inform our decision and they just spoke in Spanish..??.. we told them that yesterday we were speaking in English and now they don´t understand a word..??..
We had to fly back home and once we´ve just arrived we researched more of this company, WHAT A SURPRISE!! We found that lots of people have been scammed by these persons; we continued trying to cancel the membership by email and have been in contact with Jose Cruz Lara “customer service” and he informed that the resort would accept to cancel but the down payment, and the monthly fees we paid including the maintenance fees, will be retained for the resort as damages, we discussed that with him and finally had to accept, otherwise they will send our account to collections; when we informed Mr. Cruz Lara our decision of accepting the cancellation with no refund, he told us that they had sent our file to a collection agency, we were in shock! Because we were dealing a cancellation and the membership was paid up to date and they are pretending to affect our credit records, CROOKS!
Than we had to find out in the Internet and found the name of the “Customer Service Manager” Erick Ferrari (incompetent puppet), and we sent him a message to see if he could help us to resolve this inconvenient, he replayed our message telling us that if we want to cancel the membership we have to pay it in full and then request the cancellation and the resort will accept it with no refund…!!??!! Again we were in shock because in my country that´s EXTORTION, he is asking is more money in order to cancel something that is our right to do, it is stated at the clauses of the contract that if we want to cancel we the resort will retain the monies paid up to date, but never mentions that we have to pay in full to get it cancelled, come on! After we received his response we told him that we will inform everyone in the world of their practices and his response was that he informed to the financial and legal departments.
We are still trying to deal with this Mr. Ferrari and we are not going to rest until we get our money back from this bunch of liar crooks.
Before you go Cancun think it twice and DO NOT GO TO ROYAL ELITE at SANDOS RESORT they will scam you too.
To be continued……

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

Contact the Mexican consumer protection agency---PROFECO. Don't fall for any get your money back schemes by other Mexican agencies or "legal: companies. It appears they named this resort to make it sound more like the Cancun Royals (Royal Sands) who are probably one of the few respectable developers in Mexico. The get your money back and more from rentals is one of the more common scams being used in the past few years.

[nicholay Junior Member Find all posts View Profile Close nicholay]

Tonyg thanks for the advise I will try to get more information about PROFECO and will find out if they can help us because we live in UK.

[Brad Junior Member Find all posts View Profile Close Brad]

I'm sorry to hear about your situation. My wife and i went through a similar situation two years ago in Cabo. Fortunately we found a great article that helped us out: (link removed as poster is a suspected shill) I hope it can be useful for you as well. Good luck!!

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

Be careful of outfits that new posters claim can get you out of your timeshare. I have yet to see evidence that any of them were successful in doing anything but taking more money from the unhappy timeshare owner.

[Kmarie Junior Member Find all posts View Profile Close Kmarie]

Nicholay, I am wondering how you decided to proceed in your attempt to rescind the Royal Elite membership. Did you go with the PROFECO suggestion?

[Barbara Fletcher Junior Member Find all posts View Profile Close Barbara Fletcher]

Hi Nicholay

It's a shame how Royal Elite took advantage of you and your wife. Unfortunately stories like yours happen all the time and many people are getting scammed every day. Legally you should’ve sent a cancellation letter to the company in a 5 days period since the moment you signed the membership. If you sent that letter, but you didn’t get any response from the company it’s possible for you to get your money back just by having the prove that you did send the letter. On the other hand, if you just tried to cancel the timeshare contract by phone calls and emails instead of sending the cancellation letter, you can still cancel the membership.

Edited out Shill info

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

Be careful about help posts by new members. If any outfit asks for money upfront they are scam artists almost all of the time. Mexican Timeshare Solutions arrived here this week and have already tried to get some free advertising here. Should I find they are dishonest, I will post that information.

[Janina Junior Member Find all posts View Profile Close Janina]

check out this brochure made by PROFECO about timeshares

http://es.scribd.com/doc/26936170/Ta...ng-a-timeshare

hope you get rid of that contract soon :/

[jerrry94087 Senior Member Find all posts View Profile Close jerrry94087]

Usually, many particular promises they make are conditional on some third party offerings, like RCI bonus weeks might be misrepresented as being the major part of the deal. Also they usually downplay the maintenance fees. Also they lie about how easy it will be to rent/sell the timeshare.

This is why your should carefully read and understand every clause of the contract before you sign.

[SophieM Banned Find all posts View Profile Close SophieM]

Royal Elite SPAM] sales associates are willing to tell you basically anything that you want to hear just to get you to sign, you should be able to ask as many questions as you have, you should be able to sleep on the decision you are about to make, specially is we are talking thousands of dollars, you should be able to review the hotel and the contract, if the contract is not giving to you to read it and review it THEN DO NOT SIGN, it means that everything you have being hearing during the presentation is a total and utter lie

[okstch Junior Member Find all posts View Profile Close okstch]

On the first day of my vacation my boyfriend and I were offered a tour of the Royal Elite area of Sandos Caracol that in fact was a 3 hours long time share presentation. According to the sales person it wasn't timeshare but a membersip that would give us the all-inclusive fee is per couple, but in reality it is per person per night. We were promissed that membership is easy to re-sell or cancel with no obligations. Salesperson was telling us that we can trade our weeks to RCI points, and use the points to pay for 100% of an airline ticket, when in reality RCI only allows for clients to use points for 33% of the cost of the ticket.

Sales person did not mention the 5 days cancellation. I missed a few important parts because of the small print and not having my reading glasses with me.I was busy enjoying my vacation and checked the contract after I came back from to Canada. That is when I found out about the 5 days period. I was trying to contact Royal Elite but couldn't get anyone on the phone. On January 2nd I contacted PROFECO representative by phone and asked for advice. I have been told to send cancellation request letter by registered mail and I did that on January 2, 2015. I have been told to wait for 2 weeks for Royal Elite response. I also sent an email and I asked to cancel my contract. I was sending emails every day and finally got reply from Adrian Venter 6 days later. They refused to cancel it and are trying to force me to pay threatening to send my contract to a collection agency. Sales representative who sold me this contract reassured me on the phone that contract could be cancelled but I will lose my down payment of 5,852 usd because I did not cancel in within 5 days. She told me that she emailed her director who also promissed to help me but I think she is just wasting my time. Customer Service representative is refusing to cancel, offering me small discount and keep threatening me to "send the contract to the legal department and to collection or the credit buro" as per his email. He is saying that would like to solve this issue within 30 days. "we have 30 days to have some kind of arrangement with the members" he says in his email but his only proposal is for me to pay a full price.

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

Be careful of after sales companies claiming they can get your money back for you--- all they want is more of your money. They keep joining and posting here and we keep throwing them out- particularly the spambags at Mexican Timeshare Solutions.

[madiison Banned Find all posts View Profile Close madiison]

Royal Elite (Removed spam link) are very common, since that’s one of the most fraudulent companies in Mexico. They have a terrible reputation regarding timeshares, being that said, a Royal Elite Timeshare is not a good purchase at all.