Tweet
Hello all,
For the past year I've been struggling to recover my initial start-up fees with Resort International, also known as, vacationweeks.com. Let me begin from the beginning and end at the end.
On my honeymoon last year in August, my wife and I made a decision that is now regrettable. We accepted a free cab ride and other "gifts" if we were to have breakfast at a timeshare presentation. We proceeded and met our end of the agreement. The appointment was to begin at 10:30 am, and we had only to go through the time-share presentation. We sat through everything and trie dto leave. They hit us with the pressure sell. They sat us in this AC room and "celebrated" our marriage, because the "Mexicans love the newlywed stuff." Needless to say they went through their whole pitch, a bottle of champagne, and issued us a price, we scoffed and tried to leave. They pulled the let me see what we can do.
They opened up another bottle of champagne and then began with the well, since we've sold so many, we can give you this deal. We again refused and wanted to leave. They then came back with another offer, and began telling us how we can sell our weeks for $2,000 through vacationweeks.com and gave us bonus weeks. We figure, flip the weeks, pay for the timeshare and, we've got cheap vacations for 30 years.
The extremely "helpful" saleswoman even gave up her commission to give us a cheaper price. The boss even showed us the line where her commission would be and it was blank.
They even intimate that the resale of the timeshare would be more than we paid for it because the other resorts were all sold, and that this resort was the last one to be built on the only swimmable beaches of Cabo San Lucas.
We ended up agreeing to terms that gave us rights to one week every other year at the Cabo Villas Resorts, in the smallest room. We got what seemed like a very cheap price, which it was. We payed $7,500 for the timeshare, with the thought that we could sell our weeks if we didn't want to use them and pay this off in a breeze, never really thinking about the plausibility of the idea, because they said vacationweeks.com sells their weeks pretty much as soon as they are put on the site. All these assurances, and we have gotten no follow through.
We got home from the honeymoon, and things got a little crazy. The house across the way burned down, my grandfather died, wasn't too great. We finally joined Vacation weeks in November of 2005, paying $600 lifetime membership fee.
They have been difficult to contact and their response time is atrocious. I started writing emails in July, and the initial response garnered a two week wait. This banter has continued back and forth since the communications began. We are looking for the return of our funds, from vacationweeks.com, to which they told me today "We have 30,000 clients, we can't answer every time a customer has an inquiry." There definition of inquiry apparently meaning into the property, not their "business practices."
My contention is that if their customer service is any indication of their ability to perform the task they were enlisted to provide, then they are in breach of the contract. They have failed to respond in an effecient and appropriate manner and fail to return phone calls on a consistent basis. This company is by far the biggest sham, as I've read from another poster on this board.(who turned me on to the fact we've been had)
I'm not sure what we can do, so any help will be more than appreciated.
For the past year I've been struggling to recover my initial start-up fees with Resort International, also known as, vacationweeks.com. Let me begin from the beginning and end at the end.
On my honeymoon last year in August, my wife and I made a decision that is now regrettable. We accepted a free cab ride and other "gifts" if we were to have breakfast at a timeshare presentation. We proceeded and met our end of the agreement. The appointment was to begin at 10:30 am, and we had only to go through the time-share presentation. We sat through everything and trie dto leave. They hit us with the pressure sell. They sat us in this AC room and "celebrated" our marriage, because the "Mexicans love the newlywed stuff." Needless to say they went through their whole pitch, a bottle of champagne, and issued us a price, we scoffed and tried to leave. They pulled the let me see what we can do.
They opened up another bottle of champagne and then began with the well, since we've sold so many, we can give you this deal. We again refused and wanted to leave. They then came back with another offer, and began telling us how we can sell our weeks for $2,000 through vacationweeks.com and gave us bonus weeks. We figure, flip the weeks, pay for the timeshare and, we've got cheap vacations for 30 years.
The extremely "helpful" saleswoman even gave up her commission to give us a cheaper price. The boss even showed us the line where her commission would be and it was blank.
They even intimate that the resale of the timeshare would be more than we paid for it because the other resorts were all sold, and that this resort was the last one to be built on the only swimmable beaches of Cabo San Lucas.
We ended up agreeing to terms that gave us rights to one week every other year at the Cabo Villas Resorts, in the smallest room. We got what seemed like a very cheap price, which it was. We payed $7,500 for the timeshare, with the thought that we could sell our weeks if we didn't want to use them and pay this off in a breeze, never really thinking about the plausibility of the idea, because they said vacationweeks.com sells their weeks pretty much as soon as they are put on the site. All these assurances, and we have gotten no follow through.
We got home from the honeymoon, and things got a little crazy. The house across the way burned down, my grandfather died, wasn't too great. We finally joined Vacation weeks in November of 2005, paying $600 lifetime membership fee.
They have been difficult to contact and their response time is atrocious. I started writing emails in July, and the initial response garnered a two week wait. This banter has continued back and forth since the communications began. We are looking for the return of our funds, from vacationweeks.com, to which they told me today "We have 30,000 clients, we can't answer every time a customer has an inquiry." There definition of inquiry apparently meaning into the property, not their "business practices."
My contention is that if their customer service is any indication of their ability to perform the task they were enlisted to provide, then they are in breach of the contract. They have failed to respond in an effecient and appropriate manner and fail to return phone calls on a consistent basis. This company is by far the biggest sham, as I've read from another poster on this board.(who turned me on to the fact we've been had)
I'm not sure what we can do, so any help will be more than appreciated.
Comment