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Resolved my dispute with la jolla
I have read all of these posts about people being swindled by the crooks at La Jolla. Here is a re-post (from another site) of my experience. I feel very fortunate to have resolved my case so quickly, as I was expecting a 1-2 year battle:
I, too, had a dispute with the criminals at La Jolla Resort in Mazatlan. They forged a document waiving my right to the "cooling off period", so when (less than 24 hours after purchasing and after seeing countless posts of their unscrupulous practices on the Internet) we tried to cancel our contract, they said we could not. Our option was to accept 50% of our money($7200) back and try to get the rest through the PROFECO. We declined that offer, feeling that we could stop payment through the dispute process with our credit card company, Barclay.
Long story short, we got NO SATISFACTION from Barclay and we were given conflicting advice from Barclay's reps regarding the best way to go about a resolution. A letter with pages of documentation was fruitless. Here is what we did, and our case was resolved in LESS THAN 10 DAYS:
1. Wrote a letter to the President of Barclay with pages of documentation including letters, copies of emails and other documents pertinent to the case.
2. I cc'd the Phoenix -based management company that La Jolla claims they use.
3. I cc'd the Better Business Bureau and filed a claim again the management company here in Phoenix.
4. I cc'd the local Phoenix Newspaper
5. I cc'd and emailed our local NewsChannel 3 consumer advocate who regularly helps people with disputes in a segment called "3 On Your Side".
Number 5 was the winner. TEN minutes after emailing the Channel 3 Consumer Advocate, named Gary, he called me and the wheels started turning. I provided him with all of the documentation I had. I gave him a detailed account of the case from the day we met with La Jolla, to the day I emiled him. He sent a camera crew to my house to interview me and he started making calls to the appropriate people at the credit card co.
The story was scheduled to air on the news yesterday, even though we did not yet have a resolution to the case. At 1pm, a representative of Barclay's called and said that my card was being credited $7200 and the case was closed. They would deal with the merchant and they felt that the case would be dead because La Jolla will not go through the necessary paperwork to fight it. They will just move on to the next tourist victim.
Gary's camerman got more footage of me saying how thrilled I was that this was resolved and the whole thing aired on the 5:30pm news. Case closed. If my case and the new story can save one person from going through this, it was worth it. I was expecting a 1-2 year fight and it ended up taking only 10 days after I contacted the TV station.
If you are caught in this same struggle, it is worth a try.
I have read all of these posts about people being swindled by the crooks at La Jolla. Here is a re-post (from another site) of my experience. I feel very fortunate to have resolved my case so quickly, as I was expecting a 1-2 year battle:
I, too, had a dispute with the criminals at La Jolla Resort in Mazatlan. They forged a document waiving my right to the "cooling off period", so when (less than 24 hours after purchasing and after seeing countless posts of their unscrupulous practices on the Internet) we tried to cancel our contract, they said we could not. Our option was to accept 50% of our money($7200) back and try to get the rest through the PROFECO. We declined that offer, feeling that we could stop payment through the dispute process with our credit card company, Barclay.
Long story short, we got NO SATISFACTION from Barclay and we were given conflicting advice from Barclay's reps regarding the best way to go about a resolution. A letter with pages of documentation was fruitless. Here is what we did, and our case was resolved in LESS THAN 10 DAYS:
1. Wrote a letter to the President of Barclay with pages of documentation including letters, copies of emails and other documents pertinent to the case.
2. I cc'd the Phoenix -based management company that La Jolla claims they use.
3. I cc'd the Better Business Bureau and filed a claim again the management company here in Phoenix.
4. I cc'd the local Phoenix Newspaper
5. I cc'd and emailed our local NewsChannel 3 consumer advocate who regularly helps people with disputes in a segment called "3 On Your Side".
Number 5 was the winner. TEN minutes after emailing the Channel 3 Consumer Advocate, named Gary, he called me and the wheels started turning. I provided him with all of the documentation I had. I gave him a detailed account of the case from the day we met with La Jolla, to the day I emiled him. He sent a camera crew to my house to interview me and he started making calls to the appropriate people at the credit card co.
The story was scheduled to air on the news yesterday, even though we did not yet have a resolution to the case. At 1pm, a representative of Barclay's called and said that my card was being credited $7200 and the case was closed. They would deal with the merchant and they felt that the case would be dead because La Jolla will not go through the necessary paperwork to fight it. They will just move on to the next tourist victim.
Gary's camerman got more footage of me saying how thrilled I was that this was resolved and the whole thing aired on the 5:30pm news. Case closed. If my case and the new story can save one person from going through this, it was worth it. I was expecting a 1-2 year fight and it ended up taking only 10 days after I contacted the TV station.
If you are caught in this same struggle, it is worth a try.
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