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Westgate Sales Tactics

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  • Westgate Sales Tactics

    I just wanted to share what something that I perceived to be an elaborate sales tactic I experienced last week at Westgate Lakes Orlando Resort. Maybe others have had the same or will find this if they try to do some Google research before they sign.

    We already own a "half share" of Westgate, meaning we can use a whole unit in odd years or split up the halves of the lockout if we prefer.

    It went like this: We arrived to use the resort for the first time and were told that we needed to meet with our rep for a "nice breakfast" just to sign some things. She told us that we had an "Open" status on something but she needed to find out what it was about. In the meantime she wanted to tell us all about their newer 4 BR units that are being developed and gave us a tour of the model unit. When we got back to the sales room she said she'd found that there was a form that had been mailed for us to sign that had not been returned. The form was to give up our option for the second half of our share. Further she found that they had our wrong address on file so that would explain why we had not received it. She was required to have the accounting manager to explain it to us so someone else joined us at the table to persuade us to please sign this form saying that we don't want the second half of our share (as required by Florida law she says). Meanwhile our rep was trying to interrupt to protect our right to get that 2nd half at a bargain price because Westgate would be forced to sell the new and improved unit at the 2006 price if only we would refuse to sign! It was funny to see them bickering in front of us (what I perceived to be an act), the accountant trying to hush up our rep who was trying so hard to stick up for us so we could snatch up this bargain for only 9 thousand!

    It seemed too convenient yet cleverly acted out and so we suggested we would take no action until we talked about it overnight. They had various reasons we needed to take sign right now. In the end we walked away without committing either way.

    I was just dying to post this so maybe somebody else would find this routine familiar at Westgate.

    Our stay was overall not bad aside from that little waste of time.

    ALSO - saw a man holding a sign over his head at the entrance saying "WESTGATE DECEIVED ME". Wondered what his story is.

  • #2
    Seems as if timeshare sales people have'nt changeg in over 25 years.
    Do they have a school for this or is this slime just passed on to each other ???

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    • #3
      They never give up and will take yout last dime if they can

      Another version of the never-ending ploys to make incredibly overpriced sales of nearly worthless (at market value) timeshares. No one does it "better" - not a good thing - than the obnoxious Westgate organization. You were so wise to walk. Every once and awhile we see the novice post that "Westgate (fill in the blank) Resort 'isn't so bad' ". Not so. No matter where it is or what it may look like today eventually the ugly side of Westgate WILL take over and the owners will rue the day they ever signed on with any Westgate resort. Heed to all too readily available advice from hundreds of sites/sources that says "Avoid anything Westgate" to assure you have a good experience in timeshare. Next to "only buy resale" there is no better advice to be had.

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      • #4
        Same story as ours which we started 20 years ago with Wastegate and Mr. Sleaze, and that we have been telling others for how many years now???

        When I saw the topic my first thought turned out to be the OP's first thought, that if you can google you can find the truth about the lies. In fact, finding out stuff like how sleazy Wastegate is is so easy any more that I am beginning to have little empathy with those who do not, and get sucked in.

        I guess I also have very little respect for those owners who haven't gotten ripped off (in their opinion), yet have heard from the hundreds/thousands who have, and encourage others to go ahead and get ripped off.
        RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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        • #5
          To keep my status in the gate-hate club, I must say that Westgate has no ethics when it comes to sales practices and cares little or nothing for their owners. Somehow they manage to keep control of the resorts and intimidate those attempting to re-sell their weeks.

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          • #6
            Originally posted by timeos2
            Another version of the never-ending ploys to make incredibly overpriced sales of nearly worthless (at market value) timeshares. No one does it "better" - not a good thing - than the obnoxious Westgate organization. You were so wise to walk. Every once and awhile we see the novice post that "Westgate (fill in the blank) Resort 'isn't so bad' ". Not so. No matter where it is or what it may look like today eventually the ugly side of Westgate WILL take over and the owners will rue the day they ever signed on with any Westgate resort. Heed to all too readily available advice from hundreds of sites/sources that says "Avoid anything Westgate" to assure you have a good experience in timeshare. Next to "only buy resale" there is no better advice to be had.
            I own a Westgate Vacation Villas in Florida that I bought at the end of 2001 for 2750 as a resale from a guy on EBay who was flipping timeshares. I actually paid less because after transfer of ownership I found that the maintenance for 2002 had already been paid. I did my research on Westgate and found out about their sales tactics prior to staying there and have yet to sit through one of their so called mandatory maintenance Inspections. Upon arrival they generally try to get you to make an appointment for the sales pitch in disguise. I simply tell them to contact me later in the week and they either forget about it or call a few times, in which case I ignore the calls. I have stayed at my home resort at least 3 times and have always had a pleasant stay.

            I have always gotten decent trades with the unit. It is week 16 which is a great week, but Orlando seems to be red all year. Yes Westgate is buy far very aggressive with the sales tactics. The resorts I have traded into never try Westgate's approach, but they all have some gimmick like offering discounts to shows or park tickets that they mention on check on. Either way, if you get roped into sitting though a presentation, just learn to say no. I learned early on only to buy resale even though at times my wife was almost convinced to buy another unit during a presentation.

            My opinion is that the whole industry is a big scam including the exchange clubs which seem to hold onto more resorts as rentals these days rather than make them available for exchange.

            Comment


            • #7
              That's one.
              RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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              • #8
                Originally posted by JLB View Post
                That's one.

                One what?

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                • #9
                  Sometimes I wonder if the timeshare breakfast tables are bugged

                  I completely relate to the above post about the timeshare breakfasts in Orlando, FL. I am a Westgate owner, but I still think the high pressure sales are wrong. When we originally bought our timeshare, they had several sales people "act out" different roles. One was a "mean guy", then a "nice guy".... Just like the "good cop, bad cop" routines that law enforcement officers use. I wondered if they "knew" what we were talking about at the table because they seemed to... (We were ALSO scheming an act, but they seemed to know...weird). That's why I got this crazy idea about wondering if the tables were being bugged. I mean, it IS their facility... Maybe I am too suspicious, but I don't trust people. I did buy a week for $7500, every other year (ONLY BECAUSE WE HAVE A LARGE FAMILY AND IT MADE SENSE). I had tried other options: renting an online home that was way overpriced (the beach sand SUCKED with no lifeguard, and the place had cockroaches); stayed in 2 motel units (and overpaid) that was over a mile from Virginia Beach that didn't have a kitchen and I cooked "illegally". I have also "tent" camped at a National Park... Oh Lord...(that was actually one of our most memorable vacations). I have frequently "stashed" extra kids into a single motel room (Come on... WE ALL HAVE DONE IT!). Had a terrible night's sleep, I might add... The Westgate deal is open to ANY week at the Palace in Orlando, FL. (next to Universal Studios). I have never been there. HOWEVER, I traded the first 2 cycle years. I took a week's vacation at Christmas Mountain during Christmas week in WI Dells, WI for around $250 through Interval World. We had a HEAVY SNOW and it was beautiful! I also took a wonderful week's vacation in Williamsburg at Westgate Williamsburg (gorgeous 3 bedroom), for $169.00. That place is minutes from all the theme parks, and Colonial Williamsburg, of course Last year, I wanted to see the Harry Potter theme park in Orlando (which I did). One can see Universal Studios from the Westgate Palace, (and the Water park is across the street). You all know the rest... Disney, Seaworld, etc... However, the Palace was completely booked so they upgraded us to a larger unit at the Westgate Lakes Resort, a large 2 bedroom, 2 bath (sleeps 8) (that place has to be at least 1300 square feet!), with a private screened in patio, grilling by the lake, paddle boating for free, a mini golf "Pirate's Cove" golf course for free, a private master whirlpool, and a pool right outside our patio. They have SEVERAL pools there! Come on! Can't beat that! I also like the fact that we WILL pass the vacation timeshare to our adult children for them to use, which is in the contract. I just have to "educate" them about not taking extra weeks (unless they want or need to). Westgate calls us frequently while we are on vacation while we stay at their facility and "invite" us to another "breakfast".
                  I NEVER ANSWER THE PHONE. I am on vacation!!! I paid the money, so leave us alone!!!

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                  • #10
                    You are a rare animal, an Orlando owner (esp. Wastegate, OLCC) who can both be somewhat OK with your ownership, and understand, and have empathy for others, over the way your resorts do business.

                    There are so many owners at those resorts on these forums who chastise the truth-tellers on these forums.

                    It's a shame there's not more like you, who do not feel obligated to rip anyone speaking the truth about their resorts.

                    Those who know, know this goes back more than ten years.

                    As time goes on I have less and less patience for ugly companies.
                    RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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                    • #11
                      Pro Westgate. As you can probably tell, they as a company are not very well liked.

                      Originally posted by defreitasm
                      One what?

                      Comment


                      • #12
                        Originally posted by gandalf252002
                        Pro Westgate. As you can probably tell, they as a company are not very well liked.
                        Wow!

                        That took a while to clear up.

                        RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

                        Comment


                        • #13
                          My bad!

                          Didn't even look at the dates before I posted. Really need to watch these first / one time posters resurrecting old threads.

                          Comment


                          • #14
                            Originally posted by gandalf252002
                            My bad!

                            Didn't even look at the dates before I posted. Really need to watch these first / one time posters resurrecting old threads.
                            Wasn't that a Randy Travis song?
                            RCI Member Since 24-Aug-1989/150-plus Exchanges***THE TIMESHARE GRIM REAPER~~~Exchanging/Searching/SW Florida/MO/AR/IA/Consumer Advocacy/Estate Planning/Sports/Boating/Fishing/Golf/Lake-living/Retirement****Sometimes ya just gotta be a dick

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