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Requesting advice on how to proceed
My husband and I purchased a vacation plan from Vacation Village Voyages in Daytona Beach Florida on December 30th 2007. The first time booking a vacation was August 2008 at Williamsburg Plantation. We expected the beautiful new 2 unit lockout that was shown to us at the presentation only to be booked into an older 2 bedroom 1 unit. We spoke with the front desk at the resort and called Vacation Village Voyages after viewing our room and were told it all depended on availability.
We did not know what to make of this and thought this has to be some kind of mistake. We were asked to fill out a survey on the resort and view a new model unit and as a thank you gift, a free breakfast and a $75 credit card. We did not care about the gift or the free breakfast but more interested in speaking with a representative of Vacation Village Resorts (the same company) since speaking to someone on the telephone was not helpful.
August 19th we met the salesperson, around 9:00 a.m. He gave us directions to the restaurant and said he would meet us there. It was quite evident during our brief conversation that this was more than breakfast and answering a survey. We told him we already had a vacation plan purchased from Vacation Village Voyages and described the type of package we had. Based on his questions we explained we were not owners and did not own any deeded weeks and that in fact we had two weeks that could be booked for the same price in 45 days or less for $299. We articulated that we are not interested in another plan, and how unhappy we are with this one. He was not familiar with this type of vacation plan and said he would let us finish our meal and go on the computer to check out what plan we had and meet us back at the resort office. During the course of the next few hours we were led to believe this was an upgrade to our package and we could apply all moneys toward this new one.
We signed an agreement at the Williamsburg Plantation Resort to purchase The Colonies at Williamsburg Time-Share located at 5380 Olde Towne Road, Williamsburg, Virginia, 23188 (the project) by and between Williamsburg Plantation, Inc. a Virginia corporation, from you:
We discovered many flaws over the next few days with this company speaking with them daily and calling VVV only to find out we did not have an upgrade but two separate vacation packages and could not sell the one we bought in December. I desperately searched the internet and found your website. We sent a registered letter on September 10th asking to cancel our contract and refund our deposit. Today is October 28 and the post office is performing an investigation because we have not received confirmation/receipt our letters were received. We have a good relationship with our credit card company and our deposit was refunded.
Here is my question….should we not receive a copy of all the documents we signed marked cancelled? What do we do now?
I don’t think we have an recourse with the first purchase? It does not offer any package of value. I am requisition advice on how to proceed.
Thanks
Dolphin
My husband and I purchased a vacation plan from Vacation Village Voyages in Daytona Beach Florida on December 30th 2007. The first time booking a vacation was August 2008 at Williamsburg Plantation. We expected the beautiful new 2 unit lockout that was shown to us at the presentation only to be booked into an older 2 bedroom 1 unit. We spoke with the front desk at the resort and called Vacation Village Voyages after viewing our room and were told it all depended on availability.
We did not know what to make of this and thought this has to be some kind of mistake. We were asked to fill out a survey on the resort and view a new model unit and as a thank you gift, a free breakfast and a $75 credit card. We did not care about the gift or the free breakfast but more interested in speaking with a representative of Vacation Village Resorts (the same company) since speaking to someone on the telephone was not helpful.
August 19th we met the salesperson, around 9:00 a.m. He gave us directions to the restaurant and said he would meet us there. It was quite evident during our brief conversation that this was more than breakfast and answering a survey. We told him we already had a vacation plan purchased from Vacation Village Voyages and described the type of package we had. Based on his questions we explained we were not owners and did not own any deeded weeks and that in fact we had two weeks that could be booked for the same price in 45 days or less for $299. We articulated that we are not interested in another plan, and how unhappy we are with this one. He was not familiar with this type of vacation plan and said he would let us finish our meal and go on the computer to check out what plan we had and meet us back at the resort office. During the course of the next few hours we were led to believe this was an upgrade to our package and we could apply all moneys toward this new one.
We signed an agreement at the Williamsburg Plantation Resort to purchase The Colonies at Williamsburg Time-Share located at 5380 Olde Towne Road, Williamsburg, Virginia, 23188 (the project) by and between Williamsburg Plantation, Inc. a Virginia corporation, from you:
- 01 deeded Week Biannual, Number 43, RED week, Unit Type 4 Bedroom, Year of Initial Occupancy 10\24\2009.
- 1 bonus week each year from Interval International
We discovered many flaws over the next few days with this company speaking with them daily and calling VVV only to find out we did not have an upgrade but two separate vacation packages and could not sell the one we bought in December. I desperately searched the internet and found your website. We sent a registered letter on September 10th asking to cancel our contract and refund our deposit. Today is October 28 and the post office is performing an investigation because we have not received confirmation/receipt our letters were received. We have a good relationship with our credit card company and our deposit was refunded.
Here is my question….should we not receive a copy of all the documents we signed marked cancelled? What do we do now?
I don’t think we have an recourse with the first purchase? It does not offer any package of value. I am requisition advice on how to proceed.
Thanks
Dolphin
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