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I used JRA closings for a resale that I sold on TUG marketplace. There was a series of errors - many more than any of the crappy "PCC" companies have had in my personal dealings. Since she came so highly recommended by members here, I have to wonder if she is having some money problems and stealing from Peter to pay Paul.
Here is what happened.
1.) All paperwork sent to me had my husband's name wrong. No big deal, but if she looked at the form I filled out, it was right there. She resent with the right spelling, but never acknowledged a mistake or said sorry.
2.) At the end of the sale, she sent my check to me with a note that read, "enclosed is your check for $3,****," I don't remember the exact amount, but it wasn't a round figure and the check for $300. as it should have been. Check made out with wrong spelling of husband's name again.
3.) I heard from my buyer several times after that saying that she was being billed the resort transfer fee, which she paid to JRA and they cashed. First, we were met with denial. "The check was sent to VRI a long time ago." After some further emails, my buyer asked JRA to see if the check was cashed and to pursue it if VRI was the one making the mistake. After that, we heard that the check was never cashed and she didn't understand why since it was attached to the transfer that she sent to the resort. Again, no apology or ownership of any type of error on her part.
4.) It took a couple more weeks and emails, but in May, my buyer told me it was all done and VRI finally had the check from JRA.
Silly me. I thought it was really all done.
5.) Today, I got an email from my buyer saying she tried to make a reservation and the resort said that the check for the resort transfer fee bounced and she couldn't make a reservation until she paid $125.00 - the transfer fee, plus returned check fee. So, she paid it and is going to try to pursue the money again from JRA. I told her if she gives up, I'll send her half of the money so we can be equal.
Here is what happened.
1.) All paperwork sent to me had my husband's name wrong. No big deal, but if she looked at the form I filled out, it was right there. She resent with the right spelling, but never acknowledged a mistake or said sorry.
2.) At the end of the sale, she sent my check to me with a note that read, "enclosed is your check for $3,****," I don't remember the exact amount, but it wasn't a round figure and the check for $300. as it should have been. Check made out with wrong spelling of husband's name again.
3.) I heard from my buyer several times after that saying that she was being billed the resort transfer fee, which she paid to JRA and they cashed. First, we were met with denial. "The check was sent to VRI a long time ago." After some further emails, my buyer asked JRA to see if the check was cashed and to pursue it if VRI was the one making the mistake. After that, we heard that the check was never cashed and she didn't understand why since it was attached to the transfer that she sent to the resort. Again, no apology or ownership of any type of error on her part.
4.) It took a couple more weeks and emails, but in May, my buyer told me it was all done and VRI finally had the check from JRA.
Silly me. I thought it was really all done.
5.) Today, I got an email from my buyer saying she tried to make a reservation and the resort said that the check for the resort transfer fee bounced and she couldn't make a reservation until she paid $125.00 - the transfer fee, plus returned check fee. So, she paid it and is going to try to pursue the money again from JRA. I told her if she gives up, I'll send her half of the money so we can be equal.
French Quarter Fest in New Orleans is my favourite festival
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