Good deed by United Airlines

[Kay H Senior Member Find all posts View Profile Close Kay H]

I'm scheduled to fly from Philly to Fla in March on United for a family wedding. I made my ressies in August and I'll skip the long details but today I was able to change to s direct flight from a flight with a short layover on Cleveland Ohio where I was afraid I might be delayed for snow. The new flight is actually on US Air but listed on both websites. United changed with no hesitation and didn't charge me any additional fare. Thank you United.

[IreneLF Senior Member Find all posts View Profile Close IreneLF]

Nice. About time something went in YOUR favor with an airline !!

[Kay H Senior Member Find all posts View Profile Close Kay H]

[QUOTE=IreneLF;521309]Nice. About time something went in YOUR favor with an airline



Spirit flies from AC to PBI, straight thru, but I was afraid to chance it in case they cancel the flight. Philly isn't as close but it is more reliable.

[MaryH Senior Member Find all posts View Profile Close MaryH]

If your scheduled changed by more than a certain amount, most airline would rebook to another flight.

[jackio Gold Contributor Find all posts View Profile Close jackio]

Glad to hear something worked in your favor!

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

Good for you Kay! It's a sign that you're going to have a great trip!

[wackymother Senior Member Find all posts View Profile Close wackymother]

That's great--but isn't it sad that airlines are so crappy that the slightest little positive move in our favor thrills us no end?
They really are the worst companies. So hostile to their customers.

[Carolinian Super Moderator Find all posts View Profile Close Carolinian]

Northwest used to be great about working with passengers on things like that, but unfortunately they got taken over by one of the worst on those things, Delta.

With the merger at United, I had not heard how things had settled out on working with customers, but this is indeed positive news. At least it is not like their ff program, which they screwed up with merger.