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BlueGreen mess
On 16 May 2010, I bought a Bluegreen Vacation Club multisite time share at The Fountains in Orlando, Florida.
Unfortunately, the product is not usable to our family as it was presented to us and described in the brochures. I am a retired military member and my son is a member of the national guard. He is a full time collage student and has limited vacation time with his busy schedule. My son is 20 years old and cannot check in at the resorts as stated in the presentation and stated in the closing procedures. During the presentation we were told he would be able to use the program with no restrictions and now we are being told he cannot use it at certain locations and during certain time periods (spring break and he is a college student who will travel during spring break) until he is 21, 23, or 25 depending on the location. This restriction is not mentioned in any of the brochures and is not disclosed clearly anywhere except for the website that we did not have an account set up for until 22 days after the contract was signed. I have spent many hours on the phone with corporate discussing the issue and they had me contact tha sales department in Orlando for resolution. We even had a 3 way phone conversation with corporate in which the sales manager clearly stated that it is not in the contract but she will now send me a listing of locations my son will not be able to use. Following the phone call the corporate representitive hung up and I immediately called her back and they said she was not available. I have called several times over the next 2 days and she would not answer her phone or return phone calls to discuss the matter. She obviously heard the sales representitive state that this is not in the contract and my son cannot use the program (the reason we bought it) and that the program is of no use to us for its intended purpose.
Since this phone call there have been a few developments.
1. I talked with corporate the day that I faxed information to the legal office and was told that I needed to be sure of the information that I was sending because she does call owners back. I explained that she did not call me back and that it was not until I sent this to you that she did call me back. She did say that there was nothing else that she was going to do and that the situation was closed as far as BlueGreen was concerned. After asking her who her boss was several times she gave me the name of a coworker in the same office.
2. I talked to him and he said that there was nothing he could do because I was outside my 10 day window. I explained to him that this information was not available to me for 22 days and that there is no way possible to find out that my son could not use the program within the 10 day window. After several minutes of conversation he told me that he would pull the tapes of the contract signing and call me back in a few days to let me know what he hears. After 8 days I called back and left a message for him to call me back and discuss the situation. I called back the next day and left another message and finally received a call back 11 days after he said he would call back in 3 days. I told him who I was and he needed me to explain why I was calling him and what he was doing for me. It seems to me that if someone has listened to a conversation as long as the closing was he should know what he was listening for and would have returned my call as soon as he found out the outcome of the conversation. He stated that he had several recording that he listened to and that there was nothing on the tape where we discussed my son being able to use the program. He then went on to tell me that there is nothing in the contract saying he could not use it but that in a “PUBLIC DISCLOSURE STATEMENT” on a CD that I received after the closing there was something stating he would not be able to use it and he could use it when he turns 21, 23, or 25 depending on where he wanted to go. I asked him who his boss was and who I could talk to above him about the situation and he told me that there was no one above him and there was no one else I could talk to about the situation. I asked him if he could tell one of my co-workers that he was the top person so that I could be sure that I was hearing correctly and that he is indeed the top person in BlueGreen and he hung up on me.
3. During the past weekend I looked at every BlueGreen resort listed on the website and found out that 3 of the resorts do say that the age to check in is 21 or 18 if you are an owner. The other 53 sites however did not mention anything about an owner being able to check in under 21 and nowhere else was it included on the website. I called the first 5 locations that stated that you had to be 21 to check in and was told that even if you are an owner that you had to be 21 years old to check in and that if he came in they would not let him stay.
This all started in June and after several calls (and 1 return call) they say there is nothing they can do and he will just have to wait until he is old enough to use it.
Any ideas on how to get out of this situation.
Unfortunately, the product is not usable to our family as it was presented to us and described in the brochures. I am a retired military member and my son is a member of the national guard. He is a full time collage student and has limited vacation time with his busy schedule. My son is 20 years old and cannot check in at the resorts as stated in the presentation and stated in the closing procedures. During the presentation we were told he would be able to use the program with no restrictions and now we are being told he cannot use it at certain locations and during certain time periods (spring break and he is a college student who will travel during spring break) until he is 21, 23, or 25 depending on the location. This restriction is not mentioned in any of the brochures and is not disclosed clearly anywhere except for the website that we did not have an account set up for until 22 days after the contract was signed. I have spent many hours on the phone with corporate discussing the issue and they had me contact tha sales department in Orlando for resolution. We even had a 3 way phone conversation with corporate in which the sales manager clearly stated that it is not in the contract but she will now send me a listing of locations my son will not be able to use. Following the phone call the corporate representitive hung up and I immediately called her back and they said she was not available. I have called several times over the next 2 days and she would not answer her phone or return phone calls to discuss the matter. She obviously heard the sales representitive state that this is not in the contract and my son cannot use the program (the reason we bought it) and that the program is of no use to us for its intended purpose.
Since this phone call there have been a few developments.
1. I talked with corporate the day that I faxed information to the legal office and was told that I needed to be sure of the information that I was sending because she does call owners back. I explained that she did not call me back and that it was not until I sent this to you that she did call me back. She did say that there was nothing else that she was going to do and that the situation was closed as far as BlueGreen was concerned. After asking her who her boss was several times she gave me the name of a coworker in the same office.
2. I talked to him and he said that there was nothing he could do because I was outside my 10 day window. I explained to him that this information was not available to me for 22 days and that there is no way possible to find out that my son could not use the program within the 10 day window. After several minutes of conversation he told me that he would pull the tapes of the contract signing and call me back in a few days to let me know what he hears. After 8 days I called back and left a message for him to call me back and discuss the situation. I called back the next day and left another message and finally received a call back 11 days after he said he would call back in 3 days. I told him who I was and he needed me to explain why I was calling him and what he was doing for me. It seems to me that if someone has listened to a conversation as long as the closing was he should know what he was listening for and would have returned my call as soon as he found out the outcome of the conversation. He stated that he had several recording that he listened to and that there was nothing on the tape where we discussed my son being able to use the program. He then went on to tell me that there is nothing in the contract saying he could not use it but that in a “PUBLIC DISCLOSURE STATEMENT” on a CD that I received after the closing there was something stating he would not be able to use it and he could use it when he turns 21, 23, or 25 depending on where he wanted to go. I asked him who his boss was and who I could talk to above him about the situation and he told me that there was no one above him and there was no one else I could talk to about the situation. I asked him if he could tell one of my co-workers that he was the top person so that I could be sure that I was hearing correctly and that he is indeed the top person in BlueGreen and he hung up on me.
3. During the past weekend I looked at every BlueGreen resort listed on the website and found out that 3 of the resorts do say that the age to check in is 21 or 18 if you are an owner. The other 53 sites however did not mention anything about an owner being able to check in under 21 and nowhere else was it included on the website. I called the first 5 locations that stated that you had to be 21 to check in and was told that even if you are an owner that you had to be 21 years old to check in and that if he came in they would not let him stay.
This all started in June and after several calls (and 1 return call) they say there is nothing they can do and he will just have to wait until he is old enough to use it.
Any ideas on how to get out of this situation.
but your son will be 21 within the year and will have MANY years to come to enjoy the BGVC - I have been timesharing X9 years and my "kids" who are now 24 and 26 love it, too.
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