Saved Points

[JWKess Member Find all posts View Profile Close JWKess]

I had a discussion today with a BG customer preferred service person. It concerned the reposting of my points as saved points when I cancelled a reservation. I pointed out that the expiration date on the saved points was reflected as 3/31/2012, so the points should be annual instead of saved until they roll over.

She stated that the policy was that once the points are used for a reservation and that reservation was cancelled the points are then saved points. This doesn't seem right to me, but since it is less than month away, I let this one slip.

If someone has had this problem and overcome it, please let me know. Thanks.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

I had a discussion today with a BG customer preferred service person. It concerned the reposting of my points as saved points when I cancelled a reservation. I pointed out that the expiration date on the saved points was reflected as 3/31/2012, so the points should be annual instead of saved until they roll over.

She stated that the policy was that once the points are used for a reservation and that reservation was cancelled the points are then saved points. This doesn't seem right to me, but since it is less than month away, I let this one slip.

Thanks.

Apparently this is NOT true.

It has been stated on the Yahoo group by Boca that this is a programing glitch - if u had canceled the reservation online, the points would have been returned to your account as borrowed or annual points - because you spoke to a human, the system returns them as saved.

You have to call back and ask to speak to a supervisor who will correct this error for you.

I did it and it worked.