Bluegreen Reservations

[hac Member Find all posts View Profile Close hac]

I have had several frustrating experiences with Bluegreen's reservations office (Premier) recently. I am wondering if anyone else has had the same experience. It appears as though the database with availability that they see on their end is different (less up to date) than the database of availability that we can see online. This is probably a question for one of the Bluegreen gurus on the site.

My recent experience - I called to modify a reservation that I had made by adding one day to the front end. I could see that the room type was still available for the day I wanted to add. Bluegreen said they could not add the day to my reservation - even though it was the same room type, because I would have to be assigned to a different room for the one day which obviously they can't do. How far out do they assign rooms? Marriott Vacation Club is almost always able to work with you if you add a day in the same room type - even if it is only a week out - as they can move things around and don't have a specific room assigned until about a week out. This reservation is for 9 weeks from now. It is hard to believe they can't shift things around and make it work. But, I have run into this very same problem in the past - it has been impossible for me to ever add a night to my reservation because they always say I will have to move rooms. I wonder what happens to Gold and Platinum Premier members that want to do the free extension to their stay.

Then I asked if they could cancel the whole reservation and start from scratch since the room type still showed available online for the four nights I needed. Both agents I spoke to denied that it was available. I told them I was staring right at it on my computer and they said it must not be refreshed. I refreshed it - still there. The reservation agent thought it was a bad idea for me to cancel - as it might disappear and she didn't think the room was really there to book. This room type has been available for at least several days as I have been looking at it. So, my question is - do they see different availability than we do? And, if so, that isn't a good situation when we sometimes rely on them to book things or modify things. The upshot was I had them cancel my 3 night reservation, and I turned around and booked online the "mysterious" 4 night superior room that I needed.?????????????

[kcbedo Member Find all posts View Profile Close kcbedo]

I have had several frustrating experiences with Bluegreen's reservations office (Premier) recently. I am wondering if anyone else has had the same experience. It appears as though the database with availability that they see on their end is different (less up to date) than the database of availability that we can see online. This is probably a question for one of the Bluegreen gurus on the site.

My recent experience - I called to modify a reservation that I had made by adding one day to the front end. I could see that the room type was still available for the day I wanted to add. Bluegreen said they could not add the day to my reservation - even though it was the same room type, because I would have to be assigned to a different room for the one day which obviously they can't do. How far out do they assign rooms? Marriott Vacation Club is almost always able to work with you if you add a day in the same room type - even if it is only a week out - as they can move things around and don't have a specific room assigned until about a week out. This reservation is for 9 weeks from now. It is hard to believe they can't shift things around and make it work. But, I have run into this very same problem in the past - it has been impossible for me to ever add a night to my reservation because they always say I will have to move rooms. I wonder what happens to Gold and Platinum Premier members that want to do the free extension to their stay.

Then I asked if they could cancel the whole reservation and start from scratch since the room type still showed available online for the four nights I needed. Both agents I spoke to denied that it was available. I told them I was staring right at it on my computer and they said it must not be refreshed. I refreshed it - still there. The reservation agent thought it was a bad idea for me to cancel - as it might disappear and she didn't think the room was really there to book. This room type has been available for at least several days as I have been looking at it. So, my question is - do they see different availability than we do? And, if so, that isn't a good situation when we sometimes rely on them to book things or modify things. The upshot was I had them cancel my 3 night reservation, and I turned around and booked online the "mysterious" 4 night superior room that I needed.?????????????

BG assigns you a room as soon as you make the reservation. They don't tell you what room number you are assigned unless you call in and ask, and they will say that you are not guaranteed to have the same room number at check-in.

The reason it is a bad idea for them to shuffle people around to accommodate changes in reservation length is that there may be people in a particular room that wait-listed at 15 months to get a particular unit. BG has no way of knowing who is expecting a certain room and who has no idea which room they are in. If they move someone who expected a particular room, they will get upset, even though it isn't guaranteed.

BG's inventory system does seem really flaky, but the most common issue is that the phone agent can see inventory that doesn't show up online. I don't think I've heard it the other way around, but I'm sure it's possible.

[hac Member Find all posts View Profile Close hac]

Thanks. I was not aware that they assigned units from the day you make the reservation. This is very different than other time shares we have dealt with. They ask for requests about a week out - I guess for a level playing field for all. And, they will not tell you your room ahead of time. How would you go about requesting a specific unit when many times reservations are made online? And, if you are premier and go on the waitlist, do you specify when you sign up for the waitlist?

[kcbedo Member Find all posts View Profile Close kcbedo]

Thanks. I was not aware that they assigned units from the day you make the reservation. This is very different than other time shares we have dealt with. They ask for requests about a week out - I guess for a level playing field for all. And, they will not tell you your room ahead of time. How would you go about requesting a specific unit when many times reservations are made online? And, if you are premier and go on the waitlist, do you specify when you sign up for the waitlist?

The only way to request a specific room location is to call in. That's one of the biggest complaints people have about the online system.

When you call in to sign up for the waitlist, you can tell them you are looking for a specific type of room, building, floor, or actual room number. However if you are too specific, there may not be anything that matches your criteria when they get to you on the waitlist.