We are booked into Club 36 in Vegas in March. As we were getting closer, I wanted to try to get a room on the strip view side of the resort. I know we can't try to book a certain room, but figured we were fine in trying to get a wing and maybe a floor.
When I contacted BG by email, I received an email back where I was told we were on 5th floor with 'no view' (their description). They must have blind copied Club 36 as I received an email from them the next day saying they had received the request and would see what they could do.
I explained what we had hoped to get, a couple emails later, we are on the strip view side. A big Thank You to the Club 36 General Manager for making it happen.
Once upon a time, I was told that reservations are sent to the resort 10 days before the check in. Had it been true, the first email to BG should have been enough to get that set up. This is obviously wrong or has changed since I was told that. It was emails to the resort that got us what we wanted.
Another thing I learned from this experience is that I will no longer book online. I will make that phone call and talk with someone, let them know exactly what I hope to get and verify they understand.
When I contacted BG by email, I received an email back where I was told we were on 5th floor with 'no view' (their description). They must have blind copied Club 36 as I received an email from them the next day saying they had received the request and would see what they could do.
I explained what we had hoped to get, a couple emails later, we are on the strip view side. A big Thank You to the Club 36 General Manager for making it happen.
Once upon a time, I was told that reservations are sent to the resort 10 days before the check in. Had it been true, the first email to BG should have been enough to get that set up. This is obviously wrong or has changed since I was told that. It was emails to the resort that got us what we wanted.
Another thing I learned from this experience is that I will no longer book online. I will make that phone call and talk with someone, let them know exactly what I hope to get and verify they understand.
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