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When you purchase a resale unit, sometimes you will have trouble accessing your account. And, what makes it worse is that the people on the reservation line and in Resort Title don't always know what to do to set your account up properly. Here are some tips:
All Bluegreen Points are deeded in specific resorts, week numbers and unit numbers. Therefore, Bluegreen must by law keep detailed records on each ownership. So, when fees are dispursed at closing, points must transfer out of someone's name and into someone else's name. Otherwise the database of ownerships don't balance. It must. So, once fees are dispursed (assuming Resort Title is doing the closing), it's in your name, you just need to figure out how to locate it. It's slightly different if another closing company does the closing.
The single biggest problem I have encountered in finding a unit I've purchased is that my telephone number was incorrectly input into the system or it wasn't input in the first place. As all Bluegreen owners know, the first thing they ask you on the phone is your telephone number. If they don't have your phone number in the system correctly for a specific unit, they will tell you at first they don't see your ownership.
Then, you say that you just bought a unit resale and you will ask the normal question of when it will be in your account and they will say it takes 45-days. THIS HAPPENS ALL THE TIME. It is a simple miscommunication that leads to 45-days lag time in getting access to your account. I have seen this happen over and over again.
Instead of asking when you will have access to your account, assume it's in your name and the reservation person just can't find it. Say this instead, "I've just closed a new account. Can you help me find it?" When they say it takes 45-days, tell them that the account has already been transferred into your name, you just need help finding it. This changes the whole tone of the conversation into one of looking for it rather than having you call back in 45-days only for them to not find it again.
They can search based on ownership number, like Big Cedar, week 34, unit 2234., or full name and address or telephone number. Keep insisting that it's there when they don't find it after a try or two. They will eventually find it.
When they find it, ask them for the 6-dight owner number, account number and check the telephone number in the account. Make sure that you request that they put your current telephone number onto the account. So, the next time you call, their system will pull up all of your accounts.
If you own more than 1 account. In order for the accounts to link, you need to make sure that they are all associated with the same 6-digit master owner number. Find out what it is for all of your ownerships. If any of them are different, call owner services and have them consolidate all of your ownerships into one single 6-digit owner number. When you do that, you can book a single reservation across multiple accounts. And, this point total is what is used to determine silver and gold ownership.
When you buy, make sure you give Resort Title your telephone number and your current owner number if you have one. That will help short circuit any problems you have in linking and combining your accounts.
All Bluegreen Points are deeded in specific resorts, week numbers and unit numbers. Therefore, Bluegreen must by law keep detailed records on each ownership. So, when fees are dispursed at closing, points must transfer out of someone's name and into someone else's name. Otherwise the database of ownerships don't balance. It must. So, once fees are dispursed (assuming Resort Title is doing the closing), it's in your name, you just need to figure out how to locate it. It's slightly different if another closing company does the closing.
The single biggest problem I have encountered in finding a unit I've purchased is that my telephone number was incorrectly input into the system or it wasn't input in the first place. As all Bluegreen owners know, the first thing they ask you on the phone is your telephone number. If they don't have your phone number in the system correctly for a specific unit, they will tell you at first they don't see your ownership.
Then, you say that you just bought a unit resale and you will ask the normal question of when it will be in your account and they will say it takes 45-days. THIS HAPPENS ALL THE TIME. It is a simple miscommunication that leads to 45-days lag time in getting access to your account. I have seen this happen over and over again.
Instead of asking when you will have access to your account, assume it's in your name and the reservation person just can't find it. Say this instead, "I've just closed a new account. Can you help me find it?" When they say it takes 45-days, tell them that the account has already been transferred into your name, you just need help finding it. This changes the whole tone of the conversation into one of looking for it rather than having you call back in 45-days only for them to not find it again.
They can search based on ownership number, like Big Cedar, week 34, unit 2234., or full name and address or telephone number. Keep insisting that it's there when they don't find it after a try or two. They will eventually find it.
When they find it, ask them for the 6-dight owner number, account number and check the telephone number in the account. Make sure that you request that they put your current telephone number onto the account. So, the next time you call, their system will pull up all of your accounts.
If you own more than 1 account. In order for the accounts to link, you need to make sure that they are all associated with the same 6-digit master owner number. Find out what it is for all of your ownerships. If any of them are different, call owner services and have them consolidate all of your ownerships into one single 6-digit owner number. When you do that, you can book a single reservation across multiple accounts. And, this point total is what is used to determine silver and gold ownership.
When you buy, make sure you give Resort Title your telephone number and your current owner number if you have one. That will help short circuit any problems you have in linking and combining your accounts.
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