New Bluegreen Process for RCI Account Set Up

[BocaBum99 Super Moderator Find all posts View Profile Close BocaBum99]

I just received a call from Bluegreen Owner Services regarding an issue I raised with them regarding the transfer of RCI accounts upon a resale purchase. The good news is they are fixing the process and they will be training all owner services reps to handle it properly now.

It has been an extremely frustrating process getting your RCI account set up. You know that your $115 annual dues covers your RCI account, but if you buy resale, there was no easy way to get it set up. A few owner services reps knew how to get it done, so if you were lucky enough to get one, you would get your RCI account. However, if you were unlucky enough to get someone not familiar with the process, you would go into an endless loop of frustration.

Many of you simply signed up directly with RCI to get an account and paying your RCI account fees twice. Well, you have to do that no more. All you need to do is contact owner services after you purchase your resale account and simply ask to have your RCI account set up. They will send a notice to an organization called asset recovery who will complete the RCI account transfer process.

Give them a couple of days to go through the training and let's have someone give it a go. I'd like to see if it works. Please post your experience here.

What makes me most happy about this whole situation is that I raised an issue with owner services, they acknowledged that it was a problem, they researched the issue and the implemented an action plan to fix it.

Bluegreen is great!

Jim

[ctandrinokc Junior Member Find all posts View Profile Close ctandrinokc]

Jim-As much contact you have with them I'm sure they thought they'd better do something about it - or "JIM would be calling again" (Just joking with ya Jim ). You ARE THE MAN !!- Thanks for always keeping us up to date and informed!
Chris

[RedMan Senior Member Find all posts View Profile Close RedMan]

I don't know if or when I might use RCI but figured I would give this a try since I'm paying for membership anyway. My first try was a dud. The guy I talked to apparently didn't have a clue. He told me I would need to contact RCI about getting my membership transferred. My second try was a success! I did try a different approach though. I just told the lady that I needed to know my RCI number so that I could access the RCI website. Since my number did not show up in the BG system, she told me she would get a number for me and call me back. She called the next day with a number and all is well.

Sometimes playing stupid works.

[BocaBum99 Super Moderator Find all posts View Profile Close BocaBum99]

I don't know if or when I might use RCI but figured I would give this a try since I'm paying for membership anyway. My first try was a dud. The guy I talked to apparently didn't have a clue. He told me I would need to contact RCI about getting my membership transferred. My second try was a success! I did try a different approach though. I just told the lady that I needed to know my RCI number so that I could access the RCI website. Since my number did not show up in the BG system, she told me she would get a number for me and call me back. She called the next day with a number and all is well.

Sometimes playing stupid works.

Good job! In timesharing, we all need to find the way that works for us to get the result we want.

There is definitely a process in place to make this happen. It's just that many of the customer service reps do not know how to have an RCI account set up for what they call secondary market accounts.

If anyone ever tells you that you need to call RCI to have it set up, say thank you, hang up and call back owner services. It usually takes about 1 week or less to get an RCI account set up for you.