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The DW and I were at the owners update at Christmas Mountain Village after Thanksgiving. We walked out of there disappointed. We did not get a good owner update, even though there has been a lot of changes with Bluegreen in the last few months.
The sales guy was about as green as can be; won’t get into what he told us for the reason for him being there only four weeks. We sat down and he noticed my notebook. I told him it was my questions about the changes. I asked about Shell Vacation Club and he brought up the traveler plus program and that we needed to be in the program. He then opened his folder to show that we were at a point level. I asked him what he had for our last purchase date, it was 2003. We have purchased twice since then and our points were over double what he listed, and were already in the traveler plus program, he did not know that. He then left the table and was gone for about 15 minutes while he pulled up our complete history records. When he came back, he implied that he had nothing left to use in the sales, and his boss had told him to just answer our questions.
As the DW says, we are Gold members: Why didn’t we get someone that had some background with the company and knew what was going on? If they called a week in advance to schedule the ‘update’ why didn’t they take the time to pull all the records? Why did they put us in the room with the pumped in noise for high pressure sales? I hate those noisy rooms. My hearing is bad and I can’t hear with the ambient noise. I know they want the people to lean into the conversation, but I hate that.
We were told that the SVC transfer is $49 for members, $29 for Silver members and $19 for Gold members. He gave us a phone number for the SVC transfer, but I don’t know if it was a BG number or an SVC number. That evening, I called an SVC resort that we REALLY want to visit, the guy at reservation desk had never heard of Bluegreen. At the CMV front desk, there was a sign welcoming SVC members. How can BG be set up for SVC and the SVC resorts not know about BG?
The sales guy told us there is a new resort in New Orleans. I don’t know the name of it, or the points required, or the date in service or anything. We heard about Williamsburg, but again, no information.
As the DW and I thought about our update, days later, it gets us kind of upset.
She feels that we should add more detail and send this information on to BG Corporate.
I am looking for suggestions. I don’t feel this guy did any service to us as owners, and didn’t do any service to BG to make the owners aware of the situation so we would be more confident in BG. Who at BG should be notified?
The sales guy was about as green as can be; won’t get into what he told us for the reason for him being there only four weeks. We sat down and he noticed my notebook. I told him it was my questions about the changes. I asked about Shell Vacation Club and he brought up the traveler plus program and that we needed to be in the program. He then opened his folder to show that we were at a point level. I asked him what he had for our last purchase date, it was 2003. We have purchased twice since then and our points were over double what he listed, and were already in the traveler plus program, he did not know that. He then left the table and was gone for about 15 minutes while he pulled up our complete history records. When he came back, he implied that he had nothing left to use in the sales, and his boss had told him to just answer our questions.
As the DW says, we are Gold members: Why didn’t we get someone that had some background with the company and knew what was going on? If they called a week in advance to schedule the ‘update’ why didn’t they take the time to pull all the records? Why did they put us in the room with the pumped in noise for high pressure sales? I hate those noisy rooms. My hearing is bad and I can’t hear with the ambient noise. I know they want the people to lean into the conversation, but I hate that.
We were told that the SVC transfer is $49 for members, $29 for Silver members and $19 for Gold members. He gave us a phone number for the SVC transfer, but I don’t know if it was a BG number or an SVC number. That evening, I called an SVC resort that we REALLY want to visit, the guy at reservation desk had never heard of Bluegreen. At the CMV front desk, there was a sign welcoming SVC members. How can BG be set up for SVC and the SVC resorts not know about BG?
The sales guy told us there is a new resort in New Orleans. I don’t know the name of it, or the points required, or the date in service or anything. We heard about Williamsburg, but again, no information.
As the DW and I thought about our update, days later, it gets us kind of upset.
She feels that we should add more detail and send this information on to BG Corporate. I am looking for suggestions. I don’t feel this guy did any service to us as owners, and didn’t do any service to BG to make the owners aware of the situation so we would be more confident in BG. Who at BG should be notified?
I now do not believe the person was from BG, just someone out to get my personal information...and I gave it to him. The guy has never answered the email, or the PM I have sent to him.
He forwarded my comments on to another person, Barbara, who was very helpful. 
I didn’t even know it wasn’t right.
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