Bluegreen Customer Service

[BocaBum99 Super Moderator Find all posts View Profile Close BocaBum99]

In general, I find Bluegreen customer service to be quite good for a large company. As always, they have issues in communicating general policies to the rank and file and so at times it can be a pain figuring out how to get things done.

That said, I find that just about every Bluegreen employee I have encountered was friendly and tried their best to help me out.

The same is true of the resorts I've visited. I was surprised at how friendly people were.

Within the past 6 months, Bluegreen completely restructured its many call centers. They have now consolidated call center operations into Indianapolis with overflow to Boca Raton. And, they cross trained call center agents on all products. This was good and bad, but provided a more scalable approach for long term effectiveness. The bad is that you can no longer contact that person who could get exactly what you wanted done. Now, you need to call the general number and they will route you to the next available person who can help you. The good is that I am starting to feel that more customer services reps are understanding the nuances of specific ownership and contract types.

The Bluegreen website was restructured last year and they continue to add new functionality to it. Bluegreen is clearly a company on the move and is improving and scaling the business with noticable progress being made very quarter.

This thread is one to express your experience with Bluegreen customer service.

[BoardGirl Senior Member Find all posts View Profile Close BoardGirl]

I agree - I've always received excellent customer service, even from the newer reps (you can usually tell!)

I like that the reservations staff will help you find the best unit for what you want. I like that they give you the alternatives without you having to know what to ask -

I once was told "if you could check in 2 days later, then you could have x-type unit for x days instead and that would save you x points". SAVING ME POINTS? thank you!

"If the week doesn't matter, I can get you ocean front instead of ocean view..."

I like that instead of "you can't" they will instead offer something I CAN HAVE.

That's CUSTOMER SERVICE, instead of just doing the job and booking any ole unit and moving on to the next call.

My last call was with Lavonda, and she was incredibly helpful. Knowledgeable, polite, and seemed as excited with my plans as I was!

I had also thought great resort staff would be case-by-case. Oh no, we're treated like royalty at all the resorts and we're just a piddly ole EOY owner.

Bluegreen knows that every contact with the customer is important and they try very hard to give you a good experience every time. I like them and will stick with them.

[Maggie Member Find all posts View Profile Close Maggie]

I agree

I agree with what has been said. Most Bluegreen employees try their very best to be curteous and helpful. They really try to make your vacation experience enjoyable. My only problem with Bluegreen management is the lack of communication between the various departments, maintenance fee division, and customer service, and encore rewards.

[xzhan02 Member Find all posts View Profile Close xzhan02]

preferred line

Do most preferred member use the special line ? I had a few not so good experience on this line (trying to help but clueless), so I mostly use the regular line now (also because it's so easy to remember). Did I miss anything due to perhaps a couple of random incidents ?

[Robo Member Find all posts View Profile Close Robo]

Preferred Line

We have had really good luck with the preferred line. Plus your call gets through to a real person quicker without all the button pushing through the menus. Plus I seem to be getting to know some of the CS people now. They remember reservations they helped us make and have very good suggestions based on the questions we've asked. If I don't have my cell phone with me (the number is programmed), the general 800 number is much easier to remember! - Rob