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Background: I own 2 cottage UDI and 1 Timbers UDI at CMV. I handle the timeshares, but SWMBO pays the credit card bill.
She made a comment about how much our timeshares were costing us, and I asked what she meant. She showed me our March credit card bill, which had 8 $48 charges and 4 $50 charges. I checked, and indeed, I had made 5 cottage UDI reservations in February, and 3 Timbers reservations. So Bluegreen owed us $194.
I called Bluegreen at the end of June, and was told I'd get a report on the discrepancy in 7-10 business days. So, I waited, and nothing. I called again, and was told to FAX in copies of my credit card statements. I again waited, and heard nothing, so I called and got the e-mail address of one of the folks there, and sent her a copy of what I'd FAXed. She got it, and promised me that there would be a refund posted to my CC by yesterday (22 July).
I called the CC company today. Nothing. I called Bluegreen, and after a while was told that they had refunded me one housekeeping fee ($50 timbers), but that the other charges were for cancellations of UDI units at $48 each. I protested, saying there were no cancellation charges for UDI owners. She insisted there were, then put me on hold, and checked with her supervisor. She then came back and said I was right, and she was reworking her "database" to reflect that.
I have no confidence this will be handled correctly, given how long it's been and the mistakes already made. Further, this is only getting one month correct. I am now poring over CC statements for the last 3+ years and cross-checking with my spreadsheet of reservations to figure out the difference between what I was charged and what I should have been charged.
To top it off, they have never, as far as I can tell, properly refunded my HK fee for a canceled reservation. A quick back-of-the-envelope computation shows that they owe us almost $700, not counting any additional bogus HK or cancellation fees that we may also have been charged pre-2008. I have to go to another set of CC statements to cover 2006-2008.
Whee. Eternal vigilance!
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She made a comment about how much our timeshares were costing us, and I asked what she meant. She showed me our March credit card bill, which had 8 $48 charges and 4 $50 charges. I checked, and indeed, I had made 5 cottage UDI reservations in February, and 3 Timbers reservations. So Bluegreen owed us $194.
I called Bluegreen at the end of June, and was told I'd get a report on the discrepancy in 7-10 business days. So, I waited, and nothing. I called again, and was told to FAX in copies of my credit card statements. I again waited, and heard nothing, so I called and got the e-mail address of one of the folks there, and sent her a copy of what I'd FAXed. She got it, and promised me that there would be a refund posted to my CC by yesterday (22 July).
I called the CC company today. Nothing. I called Bluegreen, and after a while was told that they had refunded me one housekeeping fee ($50 timbers), but that the other charges were for cancellations of UDI units at $48 each. I protested, saying there were no cancellation charges for UDI owners. She insisted there were, then put me on hold, and checked with her supervisor. She then came back and said I was right, and she was reworking her "database" to reflect that.
I have no confidence this will be handled correctly, given how long it's been and the mistakes already made. Further, this is only getting one month correct. I am now poring over CC statements for the last 3+ years and cross-checking with my spreadsheet of reservations to figure out the difference between what I was charged and what I should have been charged.
To top it off, they have never, as far as I can tell, properly refunded my HK fee for a canceled reservation. A quick back-of-the-envelope computation shows that they owe us almost $700, not counting any additional bogus HK or cancellation fees that we may also have been charged pre-2008. I have to go to another set of CC statements to cover 2006-2008.
Whee. Eternal vigilance!
sc
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