Is there such thing as membership reinstatement?

[aandress Junior Member Find all posts View Profile Close aandress]

Hi - Last week I was very sad to find out that my 11,000 (paid in full) membership to Diamond Resorts had been cancelled because we didn't pay the 2010 Maintenance Fees. We bought the timeshare back in 2006 from SunTerra. I honestly don't remember ever seeing a bill, and they said that they sent a certified letter also, but I don't remember ever signing for one. (It was a busy & stressful year and I guess I could have misplaced it or sometimes my kids get the my mail if you know what that means. Also, we do sometimes have problems with our mail because there is another street with the same name a couple of miles down the road.) But I'm mostly upset because no one ever phoned us or e-mailed us. Anyway, I saw your website and saw that it has happened to other people before, so I emailed a couple of the contacts that were suggested, and actually sent a written letter to the finance department. I don't know what else to do, does anyone have any advice? Thanks in advance.

[longtimer Senior Member Find all posts View Profile Close longtimer]

Hi - Last week I was very sad to find out that my 11,000 (paid in full) membership to Diamond Resorts had been cancelled because we didn't pay the 2010 Maintenance Fees. We bought the timeshare back in 2006 from SunTerra. I honestly don't remember ever seeing a bill, and they said that they sent a certified letter also, but I don't remember ever signing for one. (It was a busy & stressful year and I guess I could have misplaced it or sometimes my kids get the my mail if you know what that means. Also, we do sometimes have problems with our mail because there is another street with the same name a couple of miles down the road.) But I'm mostly upset because no one ever phoned us or e-mailed us. Anyway, I saw your website and saw that it has happened to other people before, so I emailed a couple of the contacts that were suggested, and actually sent a written letter to the finance department. I don't know what else to do, does anyone have any advice? Thanks in advance.

Are you sure your membership has been cancelled - or just the ability to book until your MFs are current. If you did indeed lose your membership, everyone who wants to dump their TS simply needs to stop paying their annual MF!

[Carlos Senior Member Find all posts View Profile Close Carlos]

HuH?

Hi - Last week I was very sad to find out that my 11,000 (paid in full) membership to Diamond Resorts had been cancelled because we didn't pay the 2010 Maintenance Fees. We bought the timeshare back in 2006 from SunTerra. I honestly don't remember ever seeing a bill, and they said that they sent a certified letter also, but I don't remember ever signing for one. (It was a busy & stressful year and I guess I could have misplaced it or sometimes my kids get the my mail if you know what that means. Also, we do sometimes have problems with our mail because there is another street with the same name a couple of miles down the road.) But I'm mostly upset because no one ever phoned us or e-mailed us. Anyway, I saw your website and saw that it has happened to other people before, so I emailed a couple of the contacts that were suggested, and actually sent a written letter to the finance department. I don't know what else to do, does anyone have any advice? Thanks in advance.

So what did they actually say. If they cancelled it what the heck does that mean? I don't understand it. They just took away your 11,000 points like they never existed? You can't get them back? That is really weird.

[Spence Super Moderator Find all posts View Profile Close Spence]

So what did they actually say. If they cancelled it what the heck does that mean? I don't understand it. They just took away your 11,000 points like they never existed? You can't get them back? That is really weird.

No, that's the joy of the Trust, developer can then sell them again as 'new.' No foreclosure as they are not deeded.

[longtimer Senior Member Find all posts View Profile Close longtimer]

So people who are part of the trust can simply walk away from their ownership by not paying MFs? That sounds too good a deal for those who no longer want to be saddled with their TS.

[Xolodno Member Find all posts View Profile Close Xolodno]

No, that's the joy of the Trust, developer can then sell them again as 'new.' No foreclosure as they are not deeded.

Ok Spence, you really got me curious....

Is his membership simply "gone with the wind"? And does that mean they basically confiscate his time on his share? And has "lost" all future "time"?

If this is the case, its a damn good idea to never get into the trust AND find a legal way to get the hell out of it?

Or does it mean he is just simply out of the "club" and has to pay back into it? (plus the overdue fee's).

I can sympathize with the guy....wife was severely ill, father had cancer and succumbed to it, mother is disabled and had to find a place for her to live nearby, etc. Its easy to overlook things when life has become overwhelming.

[Spence Super Moderator Find all posts View Profile Close Spence]

Diamond has a couple people that often help with these sorts of problems

Patrick Duffy Chief Experience Officer
Jeff Shelton Executive Resolutions

Patrick is also on the yahoo group, why he doesn't frequent here, I don't know.

Ok Spence, you really got me curious....

Is his membership simply "gone with the wind"? And does that mean they basically confiscate his time on his share? And has "lost" all future "time"?

If this is the case, its a damn good idea to never get into the trust AND find a legal way to get the hell out of it?

Or does it mean he is just simply out of the "club" and has to pay back into it? (plus the overdue fee's).

I can sympathize with the guy....wife was severely ill, father had cancer and succumbed to it, mother is disabled and had to find a place for her to live nearby, etc. Its easy to overlook things when life has become overwhelming.

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

Although Patrick doesn't post on these forums (that I know of at least), I believe he does read them.

[patrick_dri Junior Member Find all posts View Profile Close patrick_dri]

Best advice......

Seek clarification of why your membership was cancelled. You received MF bill in past years??
Please contact me and I will be very happy to assist you in clarifying. General rule, fees are annual and we generally never forget to send out a bill

Cordially,
Patrick Duffy

patrick.duffy@diamondresorts.com

[patrick_dri Junior Member Find all posts View Profile Close patrick_dri]

Hi,

I get google alerts for mant forums. Wish I could be on all of them, but near impossible.
Hope your well and thank you.

Patrick

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

Hi,

I get google alerts for mant forums. Wish I could be on all of them, but near impossible.
Hope your well and thank you.

Patrick

Patrick - thanks for stopping by. We wish we heard from you more often. It made quite a strong impression on some of us when the Stephen Cloobeck stopped by a couple of times shortly after DRI acquired Sunterra.

IMHO - one of the elements that does set DRI apart from every other similar operation in North America is DRI's efforts to listen to member comments and to let people know that senior management is listening, paying attention, and devoting effort to try to satisfactorily resolve situations such as described above.

[longtimer Senior Member Find all posts View Profile Close longtimer]

Hi,

I get google alerts for mant forums. Wish I could be on all of them, but near impossible.
Hope your well and thank you.

Patrick

It's nice to know that you are listening. THANK YOU.

[Spence Super Moderator Find all posts View Profile Close Spence]

Yea! We've scared him out of the woodwork, finally!

Hi,
I get google(Google) alerts for mant(many) forums. Wish I could be on all of them, but (that's) near impossible. Hope your(you're) well and thank you. Patrick