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Great personal service from DRI!

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  • #1

    Great personal service from DRI!

    Recently, as in just a few minutes ago, I had posted about a minor glitch in the online system I was having with a guest certificate. Within moments I had an E-mail from Stephen Cloobeck, CEO of DRI asking me to get in touch with him about what I considered a minor issue. A few seconds after I sent him my phone number, he called and addressed my concerns personally.

    There is no other timeshare company where the CEO takes the time to make certain that their mission statement, Relaxation Simplified, is honored for it's owners. There is no other timeshare company where the CEO is willing to address and handle even the most minor of issues personally. DRI has far exceeded my expectations as an owner.
    Our timeshare and other photo's at http://dougp26364.smugmug.com/
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  • #2
    Previous thread in which Stephen Cloobeck himself joined TS4Ms and participated:

    http://www.timeshareforums.com/forum...alk-ts4ms.html
    “Maybe you shouldn't dress like that.”

    “This is a blouse and skirt. I don't know what you're talking about.”

    “You shouldn't wear that body.”

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    • #3
      Originally posted by dougp26364 View Post
      Recently, as in just a few minutes ago, I had posted about a minor glitch in the online system I was having with a guest certificate. Within moments I had an E-mail from Stephen Cloobeck, CEO of DRI asking me to get in touch with him about what I considered a minor issue. A few seconds after I sent him my phone number, he called and addressed my concerns personally.

      There is no other timeshare company where the CEO takes the time to make certain that their mission statement, Relaxation Simplified, is honored for it's owners. There is no other timeshare company where the CEO is willing to address and handle even the most minor of issues personally. DRI has far exceeded my expectations as an owner.
      It's so nice to see personal involvement from those at the top!

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      • #4
        DRI does seem to be improving customer service recently. After some terrible treatment a few years ago my wife and I were looking in to unloading our points and going with another company. A month ago we sat through a presentation to air our greivances to someone in person. The two gentlemen we dealt with were great. They fixed some problems we had due to paper work errors and gave us a sincere apology. That would not have occurred a few years ago. I hope it continues.

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        • #5
          Originally posted by dcwojo
          DRI does seem to be improving customer service recently. After some terrible treatment a few years ago my wife and I were looking in to unloading our points and going with another company. A month ago we sat through a presentation to air our greivances to someone in person. The two gentlemen we dealt with were great. They fixed some problems we had due to paper work errors and gave us a sincere apology. That would not have occurred a few years ago. I hope it continues.
          I can personally attest to the fact since day one (time when we had our contact in hand to upgrade our DRI deeded unit and convert to the CLUB), which was literally when DRI purchased Sunterra, I have received a personal "touch" from upper management in ensuring my concern(s) at the moment was resolved.

          I have seen no indication that this dedication to customer service will cease/has ceased.
          EMAIL me if you wish, do NOT PM

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          • #6
            Our original purchase was with Sunterra. When Diamond took over we liked the service at first but found that it got worse for awhile. The incident that had us looking to get away took place in Florida and had my wife in tears because of the bad treatment and outright lies. When we called the corporate HQ to complain we were told the matter would be looked into and they would get back to us. Two weeks later I called to see if anything had been done about the incident and was put on hold until I had to hangup and go to work.
            The gentlemen I dealt with this last time in Virginia restored my belief the Diamond is trying to improve their service.

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            • #7
              Originally posted by T. R. Oglodyte
              Previous thread in which Stephen Cloobeck himself joined TS4Ms and participated:

              http://www.timeshareforums.com/forum...alk-ts4ms.html
              Wow, I am really impressed reading that the Chairman and Chief Executive of DRI was or still is willing to read the Timeshare Forums' board and that customer service is improving constantly because of it.

              I wished that other big timeshare developers would do the same thing too.

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              • #8
                That's a good news. I never call DRI, so can't tell if their customer service has improved.

                I lately found there are quite a number of new resorts added into the Club portfolio. I also found excellent availability in most resorts.

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