Hello everyone! I'm from Brazil, my name is Paula, and I'm very worried about this following issue.
In June 2013 me and my husband visited Orlando for the second time, and ended up in a presentation in Mystic Dunes, in order to get discounts in Universal Studios tickets. As our life planes include traveling a lot with our kids, we decided that being a membership of Diamond Resorts were a good idea, and here we are.
Up 'til now we've paid over $2500.00 in the first place, 4 payments of $238.91 and the maintenance fee of almost $1000.00, and we have not used our points yet.
Well, we are planing to travel with our kids in April, 2014, and we are having a very hard time with reservation, because simply we don't have the amount of points that are necessary to spend 13 days of vacations. Actually, it is necessary the double of points we have (that is 11000!).
When we decided to join the member club, the idea presented to us was that everything would be easy, and with 4000 points we could enjoy at least 20 days in their hotels, but in the practice, the truth is not like that.
Anyway, me and my husband have decided to cancel our membership, but we wonder if they are going to refund our money, considering that we did not use any points so far.
Ah, it is important to say, when we did our membership, the seller made it clear that we could have our money back, if we were unable to pay. But, now that I'm researching about this, I don't think it is that easy.
Please, can someone help me with this? I am particularly worried because we're dealing with laws from other country, and I it is terrifying...
Hope someone can answer!
Thank you!
In June 2013 me and my husband visited Orlando for the second time, and ended up in a presentation in Mystic Dunes, in order to get discounts in Universal Studios tickets. As our life planes include traveling a lot with our kids, we decided that being a membership of Diamond Resorts were a good idea, and here we are.
Up 'til now we've paid over $2500.00 in the first place, 4 payments of $238.91 and the maintenance fee of almost $1000.00, and we have not used our points yet.
Well, we are planing to travel with our kids in April, 2014, and we are having a very hard time with reservation, because simply we don't have the amount of points that are necessary to spend 13 days of vacations. Actually, it is necessary the double of points we have (that is 11000!).
When we decided to join the member club, the idea presented to us was that everything would be easy, and with 4000 points we could enjoy at least 20 days in their hotels, but in the practice, the truth is not like that.
Anyway, me and my husband have decided to cancel our membership, but we wonder if they are going to refund our money, considering that we did not use any points so far.
Ah, it is important to say, when we did our membership, the seller made it clear that we could have our money back, if we were unable to pay. But, now that I'm researching about this, I don't think it is that easy.
Please, can someone help me with this? I am particularly worried because we're dealing with laws from other country, and I it is terrifying...
Hope someone can answer!
Thank you!
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