Disappearing Itineraries

[fnewman Member Find all posts View Profile Close fnewman]

After logging in to the Diamond web site this morning I notice that all my itineraries for 2008 have disappeared. I am assuming it is just a glitch in the new web site, but will be calling customer service this morning, but am wondering of others have experienced the same?

[Spence Super Moderator Find all posts View Profile Close Spence]

After logging in to the Diamond web site this morning I notice that all my itineraries for 2008 have disappeared. I am assuming it is just a glitch in the new web site, but will be calling customer service this morning, but am wondering of others have experienced the same?

All mine are gone, too. DRI CSR swears that I still have them and has reported the problem.

[fnewman Member Find all posts View Profile Close fnewman]

OK - at least I know I have some company !! I'll give them a couple of days to figure it out before I call.

[mace Senior Member Find all posts View Profile Close mace]

Same happened to me as well, I called to upgrade some of my reservations and told them of the website problems. About 30 minutes later all my itineraries were back up but the portion regarding additional guest information was gone it was there initially I'm not sure if this is a problem or not maybe that is normal when you view the details. I guess I will call back when the reservation time gets closer or I might have some angry friends/family.

[fnewman Member Find all posts View Profile Close fnewman]

As of about 1:40 pm mine are back as well. However, I have the same problem as you concerning guest information. The new site has never given us any way to specify another guest as the old one did. In addition, even after I called and had a CSR put the names in as needed, my name only still shows up on the web (and printed) reservations. I hope they will soon restore that feature, but fear it may be a sign that they are planning to institute a 'guest certificate' charge ala I.I. - I hope not !!: