Diamond Club Specials

[johnsorg Member Find all posts View Profile Close johnsorg]

I am having a problem getting Diamond to honor the Club specials. I would like to know if anyone else is having this problem and how they got it resolved. In my particular instance I am trying to book at Desert Paradise Resort in late June. The club specials state that the points are reduced by 50% through August at that resort. The unit is available for the period I want, however, the discount is not available online. I called the reservation office and they gave me an unbelievable run around. Even after talking to a supervisor I was not allowed to take the discount. I knew more about the specials than the reservation office. I had to correct them each time they made a mistake. I was told all of the following regarding the specials: they are for rentals only, they are for weekly reservations only, the 50% rate is what they were quoting, and the specials are only good if your reservations are made within 59 days of staying. They finally stuck to the 59 day ruling and refused to give me the 50% discount.

[Spence Super Moderator Find all posts View Profile Close Spence]

I haven't had a specials/INFOFIRST email in months. I've had similar problems at times but they've always been able to look at the specials list and give me the discount. If you're not speaking to someone in Las Vegas, asked to be transfered to solve the problem.

I am having a problem getting Diamond to honor the Club specials. I would like to know if anyone else is having this problem and how they got it resolved. In my particular instance I am trying to book at Desert Paradise Resort in late June. The club specials state that the points are reduced by 50% through August at that resort. The unit is available for the period I want, however, the discount is not available online. I called the reservation office and they gave me an unbelievable run around. Even after talking to a supervisor I was not allowed to take the discount. I knew more about the specials than the reservation office. I had to correct them each time they made a mistake. I was told all of the following regarding the specials: they are for rentals only, they are for weekly reservations only, the 50% rate is what they were quoting, and the specials are only good if your reservations are made within 59 days of staying. They finally stuck to the 59 day ruling and refused to give me the 50% discount.

[dale7 Senior Member Find all posts View Profile Close dale7]

I haven't had a specials/INFOFIRST email in months. I've had similar problems at times but they've always been able to look at the specials list and give me the discount. If you're not speaking to someone in Las Vegas, asked to be transfered to solve the problem.

Here is the link to March Specials.

THE Club(SM) Specials

Don't for get to check your junk mail it may be there.

[muzjik Senior Member Find all posts View Profile Close muzjik]

Are the specials somewhere on the DRI website or were they sent via email?

Tamara

[Spence Super Moderator Find all posts View Profile Close Spence]

Here is the link to March Specials.

THE Club(SM) Specials

Don't for get to check your junk mail it may be there.

THANKS!

[dale7 Senior Member Find all posts View Profile Close dale7]

Are the specials somewhere on the DRI website or were they sent via email?

Tamara

I get them sent e-mail to me.

[johnsorg Member Find all posts View Profile Close johnsorg]

Problem solved

I followed Spence's advise. I called to make reservations again and was told I was talking to the Miami office. They had no clue about the club specials and why the web site did not reflect them. I asked to be transferred to a supervisor in the Las Vegas office and they accomodated me. Once I spoke to the supervisor the reservations were made with no problem and I was given the 50% point reduction as per the club specials. The supervisor was very pleasant and said that some locations on the web site did not reflect the club specials. She said it is a problem they are working on. However, I paid $105 for the cancellation policy and if you book over web it is $95. So I got stuck for an extra $15.

[Spence Super Moderator Find all posts View Profile Close Spence]

I followed Spence's advice. I called to make reservations again and was told I was talking to the Miami office. They had no clue about the club specials and why the web site did not reflect them. I asked to be transferred to a supervisor in the Las Vegas office and they accomodated me. Once I spoke to the supervisor the reservations were made with no problem and I was given the 50% point reduction as per the club specials. The supervisor was very pleasant and said that some locations on the web site did not reflect the club specials. She said it is a problem they are working on. However, I paid $105 for the cancellation policy and if you book over web it is $95. So I got stuck for an extra $15.

Unfortunately, that RPP premium is something tht you have to deal with in situations like that and also if you are able to upgrade, you can't do that online so RPP costs more.

[dale7 Senior Member Find all posts View Profile Close dale7]

THEClubSpecials

For the people that do not get this in e-mail.

To Sail Away With Spring Savings

THE Club(SM) Specials

[richardr Member Find all posts View Profile Close richardr]

THE Club Specials

Thanks for posting the link to the specials for those of us who do not get the E-mail. We have not got them since the takeover by Diamond.

[Ryne08 Senior Member Find all posts View Profile Close Ryne08]

I just booked Greensprings Resort for 3 days in May. Web site showed reduced points.

[Schooner Member Find all posts View Profile Close Schooner]

To receive the notices sign in to the DRI website. Under "My Account" choose "preferences" and then "mailing preferences" where you can sign up for "InfoFirst" and "Members Only" specials.

[dale7 Senior Member Find all posts View Profile Close dale7]

I just booked Greensprings Resort for 3 days in May. Web site showed reduced points.

If you are not getting reduced points then call DRI.

[PeelBoy Senior Member Find all posts View Profile Close PeelBoy]

Club Specials and Diamond Selections. What is the difference? Why?

THE Club(SM) Specials

[dale7 Senior Member Find all posts View Profile Close dale7]

Club Specials and Diamond Selections. What is the difference? Why?

THE Club(SM) Specials

Club Specials are places within DRI that you can use at discounted points.

Diamond Selections is what other thing that you can use your points for and any other offers that they have.