New DRI member benefit

[Spence Super Moderator Find all posts View Profile Close Spence]

Thank you for your recent post regarding Interval International® (II).

We agree that flexibility and choice are necessities for the best vacation experience! Diamond Resorts International® (DRI) recently introduced a 'flexible stays' option in Europe (a feature already available in the US) and we have been working with II on implementing a similar solution for DRI exchange requests - the ability to book short exchange stays as well as 7 night stays.

We're happy to report that we're in the final phase of making this a reality and hope to officially announce this new DRI member benefit very soon.

I found this post on the DRI BBS interesting!

[winger Senior Member Find all posts View Profile Close winger]

nice ! The inability for non-7 night stays was something we have been moaning about for years, thus DRI was a no-brainer to join!

[Sue S Senior Member Find all posts View Profile Close Sue S]

Short Stays via Interval International

Well it seems that we now have the facility to book short breaks at II
resorts. More jam!!!! If you check under the exchange tab you can
click on Short Stays and enter the dates and area you require. I've
been playing with availability and it seems reasonable within the next
30 days but I can't find anything much outside that.

The points required are very reasonable too - and they're reduced to 50
percent within 59 days

I'm a European member but I assume it's the same for US membership as well as the prices are given in US dollars!

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

I'm a European member but I assume it's the same for US membership as well as the prices are given in US dollars!

I have read that this will be available, but I do not see it, hmmmm. Perhaps I'm just missing it, but I see no "short stay" option, under exchange.

Could it be resort related?

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Well it seems that we now have the facility to book short breaks at II
resorts. More jam!!!! If you check under the exchange tab you can
click on Short Stays and enter the dates and area you require. I've
been playing with availability and it seems reasonable within the next
30 days but I can't find anything much outside that.

The points required are very reasonable too - and they're reduced to 50
percent within 59 days

I'm a European member but I assume it's the same for US membership as well as the prices are given in US dollars!

DVC is allowing this as well.
I don't think they are getting the reduction in points used??? Have to check with a member.

And I also think it is ONLY in the 30 day window.

Not sure HOW the would translate this to the current II weeks owners because a week is a week...no way to CUT IT IN HALF to encourage last minute travel.
Time will tell!

[Spence Super Moderator Find all posts View Profile Close Spence]

Well it seems that we now have the facility to book short breaks at II
resorts. More jam!!!! If you check under the exchange tab you can
click on Short Stays and enter the dates and area you require. I've
been playing with availability and it seems reasonable within the next
30 days but I can't find anything much outside that.

The points required are very reasonable too - and they're reduced to 50
percent within 59 days

I'm a European member but I assume it's the same for US membership as well as the prices are given in US dollars!

Thanks Sue, I merged this with the existing thread from a week ago. I see it, for me it offers choices of:
Palm Desert
New Hampshire
Virginia Beach/Williamsburg
Scottsdale/Sedona
Branson
Massachusetts
OTHER

I'll have to play with OTHER

[Sue S Senior Member Find all posts View Profile Close Sue S]

Hi Spence

The 'OTHER' option is the best one to try and covers quite a wide geographical area. If, for example, you put in Italy it gives you a selection of areas within Italy but then pulls back availability for the whole of Italy. Choosing Portugal as an option gives you Spain as well.

All good fun!

[Spence Super Moderator Find all posts View Profile Close Spence]

Hi Spence

The 'OTHER' option is the best one to try and covers quite a wide geographical area. If, for example, you put in Italy it gives you a selection of areas within Italy but then pulls back availability for the whole of Italy. Choosing Portugal as an option gives you Spain as well.

All good fun!

Yes, I started with Hawaii and it made me pick the island and gave me three or four resorts on Maui and and 'alternate' on Kauai. Great fun. As you said, even though it makes you define the exact local in Italy or in Hawaii, it then return alternatives.

Initial take is that this is all distressed inventory in the flexchange period. The initial list is obviously for the areas with a plethora of availability. Try to book a true weekend and you 'lose' all the resorts with Sat check ins!

[Keitht Super Moderator Find all posts View Profile Close Keitht]

The short notice, short break would seem to be a sensible way to use up spare inventory. If that is the idea behind it I would expect it to remain somewhere between 30 and 60 day lead time availability.
Short breaks similar to that used to be available on RCI Points. I only know that because when we were checking in for Chateau Canmore a few years ago there was a couple attempting to check in for 3 nights. Fortunately they had a copy of their confirmation because the resort had no knowledge of the booking. Unlike RCI to mess up isn't it?

[mace Senior Member Find all posts View Profile Close mace]

This is something I'm sure we have all been wanting for sometime. I wonder what inventory gets put into this system and when. But the flexibility is appreciated.

[akearsley Junior Member Find all posts View Profile Close akearsley]

I suppose they are still charging the full exchange fee amount? Might not be as worth it if it's only for 3 nights and get charged points plus the $129 exchange fee. Although only getting charged 1/2 points for reservations 59 days or less does help.

[mace Senior Member Find all posts View Profile Close mace]

I suppose they are still charging the full exchange fee amount? Might not be as worth it if it's only for 3 nights and get charged points plus the $129 exchange fee. Although only getting charged 1/2 points for reservations 59 days or less does help.

I believe it is 75 dollars for the exchange

[Spence Super Moderator Find all posts View Profile Close Spence]

FAQs

1. How do I book Short Stay exchanges?

* Simply refer to the “How it Works” link, for a step-by-step guide to booking your next Short Stay.


2. How do Short Stay exchanges work?

* As inventory becomes available, it is then shown as an option for your consideration in the booking engine. Members can use their Points to reserve this inventory. For more information about how to navigate through reservation screens, refer to the “How it Works” link.


3. What is the number of nights available for Short Stay exchanges?

* Short Stay exchanges are available from a minimum of 3 consecutive nights to a maximum of 6 consecutive nights (based on availability). For exchanges longer than 6 nights, you may book multiple Short Stay exchanges (based upon availability) or go to the Exchange tab for 7 night exchanges.


4. Does the available minimum length-of-stay vary?

* Yes, the number of nights a resort is available depends on the resort you select and the check-in date requested.


5. What if I know the exact destination I want to visit, but I don’t see it listed on the screen?

* You can type in the name of the city, state, or country in the search engine to see if there are any matches for your request. If your requested destination is too broad, a drop down list of cities in that country or state will appear.


6. How is the availability determined in the booking engine (how does inventory show up)?

* When a resort has inventory they can make available to Members, it will appear when Members search for availability in the booking engine. Inventory is on a first come, first-served basis and may become available at any time. The available inventory is updated regularly, so it is recommended that if you find an exchange that interests you, take advantage of the exchange at that time by completing the online booking process.


7. How far in advance will exchange inventory become available?

* The majority of Short Stay exchange inventory will be available in the system for stays within 30 days or less from today; however, there will be times when availability could appear for stays more than 30 days from today. Inventory is always changing so please check back often.


8. Are the resorts available in the Short Stay program different than those available for 7 night exchanges?

* Yes, inventory may vary between Short Stay exchanges and 7 night exchanges.


9. How will a resort’s check-in/check-out schedule impact availability?

* Since most resorts have check-in only on Fridays, Saturdays or Sundays, it will be unlikely to find a five-day stay that begins on a Wednesday or Thursday. You will experience a greater rate of success in finding accommodations when requesting a weekend check-in date.


10. What is the cancellation policy for Short Stay exchanges?

* Short Stay exchanges are final transactions. Points used to make the reservation and the transaction fee are nonrefundable. It is recommended that you verify how many Points you have available prior to completing your exchange online.


11. What if I need to cancel my Short Stay reservation once confirmed?

* If you need to cancel a reservation, please contact Customer Service during regular business hours for assistance; however, Short Stay reservations are final transactions. Points used to make the reservation and the transaction fee are non-refundable upon cancellation.


12. If I have an existing 7 night exchange, and I find an acceptable alternate Short Stay, can I cancel my existing 7 night exchange?

* As the options that show in the Short Stay booking engine are limited in availability, we recommend that you confirm that you have the required Points available for the exchange, and complete the exchange process for the Short Stay. Once confirmed, if you need assistance canceling a reservation, please contact Customer Service.


13. Can I use a previously deposited week for the Short Stay program?

* No, a previously deposited week can only be used for a 7 night exchanges.


14. How do I verify my Points availability?

* You can check your available Points with your home resort.


15. Where can I find the Short Stay Points Charts?

* You can find the Points Charts either in the search engine or within the “Availability” screen.


16. What happens if I do not have sufficient Points for an exchange?

* Your confirmation will not be finalized if you do not have sufficient Points in your account and the inventory will be released back into the system.

17. How do I know how many Points are needed for my exchange?

* When you begin your search and reach the “Availability” screen, the number of Points necessary for each available Short Stay exchange will be displayed next to each available resort. Also, your Points total will be displayed when you have selected your resort and reach the “Start Booking” screen.


18. Can I book a Short Stay exchange with Points and cash?

* No, Short Stay exchanges can only be reserved utilizing Points.


19. Is there a transaction fee?

* Yes, the current fee to confirm a Short Stay exchange is $75; however, it is subject to change at any time. If multiple exchanges are reserved, a transaction fee will be required per each confirmed exchange.


20. Why is the transaction fee for a Short Stay less than the transaction fee for a week-long exchange?

* The current transaction fee is $75 as this is an exciting introductory Member program; however, fees are subject to change at any time.


21. What is a Guest Certificate?

* A Guest Certificate is utilized when you would like to provide a stay to a family member or friend. The fee for a Guest Certificate is $39.00.


22. How can I provide a Short Stay exchange to a family member or friend?

* You may utilize your available Points for a family member or friend by choosing the Guest Certificate option that is displayed on the “Payment Information” screen. When you choose this option, you will have a place to list the name, address, and phone number of the Guest for which you wish to provide the exchange. Final confirmation will be sent to the e-mail address provided at the start of the exchange, otherwise mailed to the address provided for your Guest within the confirmation.


23. Can I purchase insurance for my Short Stay exchange?

* Yes, travel insurance is recommended and can be purchased for $64.00. For details on coverage please visit Benefits.


24. Are there any additional fees associated with a Short Stay reservation?

* Depending on the resort selected, there may be additional fees such as resort taxes, or charges for amenities or parking. Once you have selected the resort from the “Availability” screen, please review “Important Advisements” on the “Start Booking” screen for both typical and resort specific charges.


25. How will my confirmation be sent to me?

* Upon completion of the exchange transaction, an email acknowledgement will be sent to you by either email or postal mail based on the preference you have indicated during the transaction. You will receive a final confirmation once your Points have been verified and processed.

[Spence Super Moderator Find all posts View Profile Close Spence]

How It Works

How It Works

Welcome to the Short Stays Exchange program! Here you will find the steps to successfully book a Short Stay Exchange. Let’s get started!
How to Book a Short Stay Exchange

Each time you visit the site, you may find a different listing of resorts pre-populated on the Exchange tab based on inventory that is typically available. You can either choose a destination from the listing or use the blank field to write in the city, state, or country of your desired location.

* Next, choose your requested check-in and check-out dates. Remember, stays must be a minimum of 3 nights to a maximum of 6 nights.
* Click on the “Search” button. This takes you to the “Availability” screen. Available resort offerings meeting your search criteria will be presented. If you would like to modify your search from here, you can change your selections in the fields on the left side of your screen and click “search” to refresh your options.
* If you don’t find what you are looking for, you may select “Start Search Over” and return to the main page.
* The number of Points required for the exchange will be displayed next to each available resort.
* When you find an option you would like to reserve, click the “Short Stay” link to be taken to the booking screen.
* Once you reach the “Start Booking” screen, you will have 18 minutes to complete your exchange reservation. If the transaction is not completed within 18 minutes, the inventory you have selected will be released back into the system.
* You will be able to see information on the selected resort, including resort amenities and unit amenities.
* Click the “Continue” button. This takes you to the “Exchange Preferences” screen. If you are booking a stay for a family member or friend, choose the Guest Certificate option as well as your confirmation delivery preference. Click the “Continue” button. You may also choose to purchase Insurance at this time.
* This will take you to the “Review Information” screen. Here you will have the opportunity to review the details of your exchange. Click the “Continue” button when finished.
* This takes you to the “Payment Information” screen.
* Enter the payment information in the required fields. Clicking the “Submit” button will process the exchange which is a final transaction. When the transaction has been completed, you will receive an acknowledgement screen and email that the transaction is completed.
* Your home resort will confirm you have enough Points available to reserve the exchange, and a final confirmation will be sent to you by mail or email once the transaction has been finalized.
* NOTE: All Short Stay reservations are considered FINAL transactions.

Using the Availability Grid

* From the Short Stay link, you can use the Availability Grid to view months of the year when inventory is typically available for the featured destinations on the landing page.

[Spence Super Moderator Find all posts View Profile Close Spence]

Terms & Conditions

Disclosure Information About The Interval International® Exchange Program This guide is provided to explain the exchange program made available to Individual Members of Interval International, Inc. ("II"). You should review this information to ensure that you understand the terms and conditions of your membership with II and the operation of the exchange program. The following are definitions of special terms, which are included within the text of this guide.
Definitions:

1. "Color Code" means the color assigned to each weekly time period at all Member Resorts.

2. "Confirmation" means a written acknowledgment (with the exception of certain Flexchange® confirmations, which may be oral) that a request for accommodations has been fulfilled by II.

3. "Fixed Time" means that the Vacation Interest is for a specific time period each year.

4. "Floating Time" means that the Vacation Interest is not for a specific time period and may vary from year to year. Floating Time accommodations are subject to the Home Resort's own reservation system and operating procedures.

5. "Home Resort" means the resort in which the Individual Member owns a Vacation Interest. When the Individual Member owns a Vacation Interest at more than one resort, Home Resort is used to identify the resort at which a Unit Week is being relinquished to effectuate an exchange.

6. "Host Resort" or "Host Accommodations" means the resort into which the Individual Member has been issued a Confirmation (including Flexchange and Getaway confirmations).

7. "Individual Member" or "Member" means a person who owns a Vacation Interest at a Member Resort and who, by contract, agrees to be bound by the terms and conditions of II membership and exchange as amended from time to time. An Individual Member is said to be in good standing with II and the Home Resort when the Individual Member is current in the payment of all fees or assessments prescribed by II and/or the Home Resort and is in compliance with all II and Home Resort terms and conditions then in effect.

8. "Interval GoldSM" refers to the upgraded benefits package available to Members in good standing upon payment of the applicable Interval Gold membership upgrade fee. Interval Gold status provides Individual Members with certain additional travel and leisure benefits, not available through membership in the II Exchange Program.

9. "Member Resort" means any resort, which has entered into a formal multi-year contract with II, as well as any resort for which II provides exchange services directly to its owners.

10."Suspension" or "Suspended Resort" means that a Member Resort is in violation of the Resort Affiliation Agreement or is not in compliance with II policies and procedures. While a resort is suspended, processing of new memberships, membership renewals, and exchange deposits and requests may be temporarily halted.

11."Vacation Interest" means the ownership of or the right to use a unit and the amenities and facilities of a vacation ownership resort for at least one week during any given year, but not necessarily consecutive years.

12."Written Verification Form" is the form used by certain Member Resorts operating on a fixed-week basis which must be provided to II prior to use of the Exchange Program by owners of Vacation Interests at each such resort. This form provides verification from management at the resort that the owner is entitled to assign his or her week to II.
Who We Are

1. II is a Florida corporation offering an exchange service for use by its Members, and in certain circumstances other travel and leisure benefits (the "Exchange Program"). II is a wholly owned subsidiary of Interval Holdings, Inc., a Delaware corporation. II's corporate headquarters is located at: 6262 Sunset Drive, Miami, Florida 33143; 305-666-1861. The obligations of II, pursuant to this guide, may be performed by II, its authorized representatives, or designated licensees.

2. No developer of any Member Resort is an agent for or a joint venture with II. II does not sell, lease, or otherwise convey an interest in any real property. Neither II, nor any of its officers or directors, has any legal or beneficial interest in any developer, seller, or managing entity of any resort participating in the Exchange Program. Therefore, you agree that II is not liable or responsible for any claim or loss incurred in connection with your ownership of a Vacation Interest or your participation in a vacation ownership program.
Individual Membership:

1. Member Resorts usually arrange for initial membership in II for their purchasers. The Application for Individual Membership and the terms and conditions contained therein comprise the Member's contract with II, which is a separate and distinct contract from a Member's contract with the developer or seller of the Vacation Interest. Individual Membership commences upon II's receipt of said Application and the applicable membership fee.

2. In subsequent years, Individual Members are generally billed directly by II and membership and participation in the Exchange Program is voluntary.

3. Membership benefits will be provided so long as the Member and the Home Resort are in good standing with II. Additionally, the Member must be in good standing with the Home Resort. Membership benefits other than the exchange privilege, if any, and Interval Gold benefits, are subject to separate terms and conditions. Said benefits and their terms of use may be changed, substituted, or eliminated without prior notice. Some benefits are provided by independent third parties and II expressly disclaims responsibility for the acts or omissions of any persons or entities providing such benefits. Members are not required to exchange their Vacation Interest to use any other benefits provided through the Exchange Program.

4. Membership in II is conditioned upon the Home Resort's continued affiliation with II and adherence to II's standards of service, appearance, management, and operation. A Member Resort's failure to maintain these standards, or failure to timely renovate or construct vacation accommodations and/or amenities committed to the Exchange Program, or failure to remain in good standing with II (e.g., failure to comply with contractual obligations, including the obligation to enroll purchasers and remit fees and/or the failure to comply with II policies and procedures), may result in suspension or termination of the Member Resort's affiliation with II. A Member Resort's suspension or termination from the Exchange Program may result in the loss of all Individual Membership benefits, including the exchange privilege.

5. Interval International Five Star resort status refers to the award given to selected Member Resorts that meet certain prescribed criteria relating to the overall vacation experience provided at such Member Resort. Interval International Five Star Award status is conferred on an annual basis. There is no guarantee that Interval International Five Star Resort status, once awarded, will be renewed in subsequent years.

6. Representations concerning Individual Membership and the Exchange Program are limited to materials supplied or otherwise approved by II in writing. All other representations are not valid or binding on II.

7. Not all Member Resorts are included in the Resort Directory. The failure to picture a Member Resort in the Resort Directory, however, does not necessarily mean that such Member Resort is not in good standing with II, or that an Individual Member is not entitled to use the exchange privilege. Likewise, the inclusion of a Member Resort in the Resort Directory does not necessarily mean that such Member Resort is in good standing with II, or that an Individual Member is entitled to use the exchange privilege. All reasonable efforts are made to ensure that published resort information is accurate. II, however, expressly disclaims liability in the event of omission or error.

8. Members acknowledge that:

(a) Resort facilities, amenities, and services vary by country, location, and resort, and room accommodations vary in size, decor, and interior detail.

(b) The description and amenities symbols provided in the Resort Directory for each Member Resort are representative of the features generally available at such Member Resort. However, unit amenities and views may vary from unit to unit within a Member Resort and each Individual Member should review the Confirmation for specific information about his or her exchange accommodations.

(c) The exchange privilege should not be the primary reason for purchasing a Vacation Interest and the Color Code assigned to each particular week should not be relied upon in determining the value of that week.

(d)II is not liable for any damage, loss, or theft to personal property left in the Home Resort accommodations; nor is II liable for any damage, loss, or theft to personal property which occurs through Members' use of Host Accommodations.

(e) II is not liable for any personal or bodily injury which occurs either at the Home Resort or at a Host Resort.

(f) Upon renewal of membership, any and all claims against II are waived, and II is released from all liability, if any, arising out of Individual Membership which occurred prior to the renewal of same.

(g) II's liability, if any, in connection with Individual Membership and participation in the Exchange Program is limited to the annual membership and exchange fees paid to II by the Member.

(h) All rules and regulations of the Host Resort, as well as these terms and conditions, must be adhered to. Violation of such rules or these terms and conditions may result in loss of occupancy rights at the Host Resort and/or the cancellation of membership without further obligation by II.

(i) If a Vacation Interest is owned by a corporation, partnership, or trust, the Individual Membership must be held in the name of one corporate officer, partner, or trustee.

(j) Where multiple individuals are listed in a single membership record as the owners of a Vacation Interest(s), II may continue to provide membership and exchange benefits for all individuals listed until II receives verifiable documentation of any change of ownership of the Vacation Interest(s).

(k) Memberships in II may be used only for personal and non-commercial purposes.

(l) Telephone conversations between Individual Members and II employees or representatives may be tape-recorded and/or monitored for training and quality control purposes.

(m) Although II submits this disclosure statement for approval by regulatory agencies having jurisdiction over timeshare and exchange programs in various states, such approval should not be interpreted as applying to any travel, leisure, or other benefit or service falling outside the jurisdiction of any such agency.

9. Members acknowledge and agree that II may upon occasion offer various products and services through telemarketing programs, and Members consent to such telephonic solicitation including, but not limited to, solicitations through automatic dialing equipment and/or pre-recorded messages.

10. The terms and conditions of membership with II and use of the Exchange Program shall be construed under the laws of the State of Florida. By maintaining Individual Membership in II, Members consent to the exclusive subject matter and personal jurisdiction of the courts in Miami-Dade County, Florida. In the event of litigation between the parties, the prevailing party shall be entitled to all costs incurred, including reasonable attorneys' fees.

11. The terms and conditions of Individual Membership and Exchange, including any fees associated therewith, may be changed by II in its sole discretion. Members will be provided written notice of any such changes.
Exchange Methods:

To utilize the exchange privilege, active membership (paid in full) in good standing must be in effect from the time a deposit is made and/or a request is placed through the actual requested and/or confirmed travel dates and/or the commencement date of the week deposited (whichever occurs later). In addition, the Home Resort unit must have check-in/check-out management available on-site at the resort, must be fully equipped and furnished in accordance with II standards, and must have at least weekly maid service. Further, the Home Resort must be in good standing with II, and the Home Resort accommodations must be available for occupancy as determined by II. A Member Resort will be listed as unavailable for occupancy until such time as II determines that such resort is sufficiently complete to be desirable for exchange.

The exchange service available to II Members is called Dual Exchange because two different methods are available for utilizing the service. Members may choose either the "Deposit First" or the "Request First" exchange method.
Deposit First Exchange Method

1. Vacation Interests, available for occupancy as determined by II, may be deposited with II in one-week increments. Owners of Floating Time Vacation Interests must first secure a specific unit and time period at their Home Resort prior to making a deposit. The reservation information supplied by the Home Resort must then be submitted to II. Additionally, Members who own at resorts requiring a Written Verification Form prior to utilizing the Exchange Program must secure such written verification and deliver it to II prior to depositing a week.

2. When Vacation Interests are deposited, all rights to the use of same for the week(s) deposited are immediately assigned to II. Once a deposit is made, the deposited week may not be withdrawn. Submission or confirmation of an exchange request is not required in order for II to issue a Confirmation into a deposited week or otherwise utilize such deposited week.

3. No fee is required to deposit vacation accommodations. An exchange fee, however, is required when placing an exchange request against the deposited accommodations.

4. Deposits must be received by II at least 60 days, but no more than 12 months, before the commencement date of the deposited week. Flex Deposits (received by II from 59 days up until 14 days before the commencement date of the week being deposited) also are accepted, but any exchange request placed using the Flex Deposit must be made through the Flexchange exchange service.

5. Upon receipt of a deposit, II will assign a deposit number, which must be utilized when placing an exchange request. An exchange may be requested for the same amount of time as that deposited. The exchange request may be placed at the same time that the deposit is made or at any time after receipt of the deposit number, but no later than 24 months after the commencement date of the deposited week. In addition, the requested travel dates must be no earlier than 12 months before and no later than 24 months after the commencement date of the deposited week, unless the Individual Member chooses the Deposit Extension Option as defined in Paragraph 3 under Special Exchange Services. Additionally, requests may not be submitted more than 24 months prior to the commencement date of the week requested. All normal exchange procedures (as detailed below) must be adhered to when placing a request against the deposited week. If a Flex Deposit was made, a request may be submitted only through the Flexchange service with travel dates no later than 24 months after the commencement date of the deposited week.

6. The Deposit First exchange method may not be available to owners at some Member Resorts because of the resort's internal reservation procedures.
Request First Exchange Method

1. With the Request First exchange method, Members do not give up the right to occupy the Home Resort accommodations until an exchange has been confirmed. Upon Confirmation, however, all rights to the use of the Home Resort accommodations for the relinquished week(s) are immediately assigned to II.

2. Exchange requests may be placed up to 12 months prior to the commencement date of the week(s) being relinquished for exchange and the requested travel dates must be prior to or the same as the dates of the week(s) being relinquished.

3. Owners of Floating Time Vacation Interests must first secure a specific unit and time period at their Home Resort prior to submitting an exchange request. The reservation information supplied by the Home Resort must then be submitted to II. Additionally, Members who own at resorts requiring a Written Verification Form prior to utilizing the Exchange Program must secure such written verification and deliver it to II prior to placing a request.
Exchange Procedures And Priorities:

1. Regular exchange requests, whether using the Deposit First or Request First method, must be received by II at least 60 days in advance of the commencement date of the week requested. For exchange requests made less than 60 days prior to the date requested, see Paragraph 2 under Special Exchange Services for information regarding Flexchange service. Once an exchange request is submitted, it may be canceled only if notice (written or oral) of cancellation is received by II prior to Confirmation of the request. A Confirmation may be canceled in accordance with II's Exchange Cancellation Policy, as described in Paragraph 8 below.

2. To submit a valid exchange request, a minimum of three different resorts and one time period, or three different time periods and one resort, must be requested. Members may be confirmed into any resort or time period requested.

3. An exchange may not be requested for a greater number of people than the Home Resort unit will accommodate privately. The number of persons accommodated privately is generally determined on the basis of two people per private sleeping area with access to a bathroom. Such bathroom access must not interfere with the privacy of the people who occupy the rest of the unit's sleeping areas. Confirmations may be made into a unit that will accommodate the number of people traveling, regardless of the size of the unit relinquished. For example, if a Member relinquishes a two-bedroom unit, which sleeps six, but is traveling with only four people, he or she may be confirmed into either a two-bedroom or one-bedroom unit. In all instances, exchange opportunities are enhanced by accepting any unit that will accommodate the number of people traveling.

4. Exchanges are arranged on a space-available basis, taking into consideration the "Comparable Exchange" concept explained in Paragraph 11. Neither II, nor any developer or marketer, can guarantee the fulfillment of a specific request.

5. In order to occupy a week, a week must be relinquished. All weeks are submitted on a random basis. II has no control over the timing, location, or number of weeks available to the Exchange Program. Members may exchange as many weeks as they own at a Home Resort, with a minimum exchange of one week.

6. Some Members may be restricted from exchanging into resorts located within the same geographical area as the Home Resort accommodations which are being deposited or relinquished. There are currently restrictions in Aruba; Cancún, Mexico; Cartagena, Colombia; Dominican Republic; Eastern British Columbia; Gatlinburg/Pigeon Forge, Tennessee; Gran Canaria; Grand Bahama Island; Grand Cayman Island; Hawaii (the Big Island); Maui, Hawaii; Kauai, Hawaii; Hilton Head, South Carolina; Lake Tahoe, California; Las Vegas, Nevada; Marbella, Spain; Margarita Island, Venezuela; Mazatlán, Mexico; Kissimmee/Orlando, Florida; Palm Desert, California; Palm Springs, California; Phuket, Thailand; Puerto Vallarta, Mexico; Stateline, Nevada; Summit County, Colorado; Virginia Beach, Virginia; and Williamsburg, Virginia. This restriction, however, does not prohibit Members from requesting an exchange to Member Resorts under common ownership or management with the Home Resort. Additional geographic areas may be restricted in the future. Members affected by any future restrictions will be advised in writing.

7. Only the II Exchange Department can confirm vacation exchange requests and only II written Confirmations are valid, with the exception of certain Flexchange Confirmations, which may be oral. II will attempt to confirm a request until 7 days before the latest travel dates requested; however, beginning on the 30th day prior to the latest travel dates requested, II will contact the Member by telephone in order to obtain acceptance by the Member prior to issuing a Confirmation.

8. The only circumstances under which a Member using the Exchange Program may lose the use and occupancy of the Home Resort accommodations without being provided exchange accommodations are if a Member: (i) using the Deposit First method of exchange fails to submit a valid exchange request within the time periods specified; (ii) using the Deposit First method of exchange requests accommodations which are not available and fails to accept any alternate locations and/or time periods offered; (iii) cancels a Confirmation seven days or more prior to the first date of occupancy of the exchange accommodations being canceled and fails to request substitute accommodations in accordance with II's Exchange Cancellation Policy; (iv) cancels a Confirmation less than seven days prior to the first date of occupancy of the exchange accommodations being canceled; (v) cancels or loses the use of a Confirmation, at any time, due to the threatened or actual damage or destruction of the Host accommodations; or (vi) cancels a Confirmation for substitute exchange accommodations which was previously issued to the Member under II's Exchange Cancellation Policy.

Under II's Exchange Cancellation Policy, when a Member notifies II of his or her desire to cancel a Confirmation seven days or more prior to the first date of occupancy of the exchange accommodations being canceled, the Member will be entitled to request substitute exchange accommodations, comparable in quality to the Home Resort accommodations previously relinquished, as long as the Member requests travel occurring no later than 12 months following the date on which the Member cancels said exchange accommodations. However, the time period in which the Member is entitled to request substitute exchange accommodations is limited, as follows:

(a) Where the Member notifies II of his or her desire to cancel the Confirmation 59 days to 14 days prior to the first date of occupancy of his or her exchange accommodations, the Member may request substitute exchange accommodations 59 days to 24 hours prior to the first date of occupancy of such substitute exchange accommodations.

(b) When a Member notifies II of his or her desire to cancel the Confirmation from 13 to 7 days prior to the first date of occupancy of his or her exchange accommodations, the Member may request substitute exchange accommodations from limited travel destinations 30 days to 24 hours prior to the first date of occupancy of such substitute exchange accommodations.

Notwithstanding the foregoing, a Member may not request substitute exchange accommodations where such Member has cancelled or has lost the use of a Confirmation, as a result of the Host Accommodations being damaged or destroyed or where such damage or destruction is imminent. Accordingly, where a Member is issued a Confirmation to a Host Resort located in an area prone to damage or destruction due to adverse weather conditions, earthquakes or other natural disasters, the purchase of exchange cancellation insurance is strongly recommended by II. II reserves the right to deny a Member substitute exchange accommodations under II's Exchange Cancellation Policy where such Member has received compensation for his or her cancelled exchange accommodations pursuant exchange cancellation insurance or otherwise. In all instances, II will retain the exchange fee paid initially to secure the canceled Confirmation and, where a request for substitute exchange accommodations is allowed under II's Exchange Cancellation Policy, the Member will be required to pay an additional exchange fee at the time he or she requests substitute exchange accommodations. A Member's failure to submit a valid exchange request for substitute exchange accommodations within the time periods specified above will result in the Member losing the use and occupancy of the Home Resort accommodations without being provided with exchange accommodations.

9. Irrespective of the calendar followed by the Home Resort, Members may be confirmed into a resort with weekly time periods beginning on any day of the week.

10. Any week not confirmed by II to a Member will be used by II for corporate and/or promotional purposes.

11. The II Exchange Program is based upon the "Comparable Exchange" concept. Comparable Exchange attempts to parallel to the greatest extent possible the supply of and demand for the week relinquished to the Exchange Program with the supply of and demand for the week being requested in exchange. Comparable Exchange also attempts to ensure that Members are confirmed, whenever possible, to resorts which are comparable in quality to the Home Resort. A Color Code has been assigned to each weekly time period at Member Resorts. When assigning such Color Codes, II uses its own vacation week calendars, which may be different from the Home Resort's calendars. Within each of the three Color Codes there are varying levels of demand and they do not reflect the ever-changing dynamics of the exchange process (e.g. natural disasters, supply of weeks available to the Exchange Program). The Color Codes are not an indication of the quality or desirability of vacationing in any specific resort, area, or season, nor are they necessarily an indication of the availability of a particular week in the Exchange Program.

12. II, therefore, in order to achieve its goal of providing the Member with an exchange experience comparable to that which the Home Resort provides, assigns a priority to each request based on the following factors:

(a) The supply of and demand for, within the Exchange Program for the vacation week deposited (Deposit First) or being offered in exchange (Request First) and for the Home Resort.

(b) The supply of and demand for, within the Exchange Program, the vacation week and Member Resort being requested in exchange.

(c) The quality and overall experience offered by the Home Resort as compared to the quality and overall experience of the resort being requested in exchange. This is based on evaluation forms received from exchange guests to the Home Resort, resort inspections and evaluations, and other information received by II regarding the Home Resort. (d) When the exchange request is received by II. The earlier of two identical requests for the same vacation week will receive priority.

(e) The date upon which the Home Resort vacation week is relinquished to II. (f) The unit size and configuration being relinquished as compared to the unit size and configuration being requested.

All of the above factors, with the exceptions of when the Home Resort Accommodations are relinquished, when a request is received and the unit size and configuration, are constantly changing and are updated by II on an ongoing basis.

13.In addition to the above, priority in the exchange confirmation process is provided to Members requesting an exchange to selected Member Resorts which are owned, marketed and/or managed in common with the Home Resort.

14. The Host Accommodations may be used only for personal and non-commercial purposes. Only the Member named on the Confirmation form and accompanying family members or guests may occupy the Host Accommodations without obtaining a Guest Certificate from II. Once II issues a Confirmation, it may be canceled in accordance with II's Exchange Cancellation Policy, as discussed in Paragraph 8 above.

15. Members are expressly prohibited from exchanging or renting the Host Accommodations. Failure to use the Host Accommodations will not entitle Members to use the Home Resort accommodations for the period relinquished.

16. By depositing a week or submitting an exchange request, Members represent and warrant that they have the right to use or assign the Home Resort accommodations, and that all maintenance fee assessments or similar charges have been paid through the date of the week deposited or being relinquished in exchange. Exchange privileges may be denied and a Confirmation canceled if all such maintenance fee assessments or similar charges at the Home Resort have not been paid. A vacation week may not be rented, exchanged, or given to any third party once it has been deposited with the Exchange Program, while II is attempting to fulfill an exchange request, or after II has issued a Confirmation. Additionally, if the Vacation Interest is sold after a week has been deposited, while an exchange request is pending with II, or after II has issued a Confirmation into a week, such sale must be subject to II's exclusive right to use the week deposited (Deposit First) or the week relinquished (Request First) to the Exchange Program. Any action in contravention of the foregoing will subject the Member to a US$100 administrative fee, and the Member shall be responsible for all losses incurred by II. Additionally, such individual's membership privileges with II will be suspended (without further obligation by II) until such time as all amounts owed II have been paid in full.



Special Exchange Services: 1. Early Deposit/Request Program is a special exchange service for Members who own Vacation Interests at resorts participating in such Program.

(a) Deposit First Exchange Method. Members who own Vacation Interests at resorts participating in the Early Deposit/Request Program and who utilize the Deposit First exchange method may deposit their Home Resort accommodations up to 24 months before the commencement date of the deposited week. An exchange request may be placed against such deposit at the same time or at any time after the deposit, but no later than 24 months after the commencement date of the deposited week. The requested travel dates must be no earlier than 24 months before and no later than 24 months after the commencement date of the deposited week. Additionally, requests may not be submitted more than 24 months prior to the commencement date of the week requested.

(b) Request First Exchange Method. Members who own Vacation Interests at resorts participating in the Early Deposit/Request Program and who utilize the Request First exchange method may place exchange requests up to 24 months prior to the commencement date of the week being relinquished for exchange and the requested travel dates must be prior to or the same as the dates of the week being relinquished.

All other terms and conditions of exchange apply to this special service, except where expressly noted to the contrary.

2. Flexchange is a special exchange service in which vacation exchange requests may be submitted from 59 days up until 24 hours in advance of the travel dates desired. The commencement date of the week requested must be at least 14 days prior to the commencement date of the week being relinquished. If a Flex Deposit has been made, the exchange request must be made through the Flexchange service. Available Host Accommodations for the date requested will be offered and an instant Confirmation will be issued if one of the availabilities offered at the time of the call is accepted. Holiday, summer, and other highly demanded weeks usually are not available through Flexchange. Members who own Floating Time Vacation Interests must first secure a specific unit and time period from the Home Resort prior to requesting a Flexchange. The reservation information supplied by the Home Resort must then be submitted to II. Additionally, Members who own at resorts requiring a Written Verification Form prior to use of the Exchange Program must secure such written verification and deliver it to II prior to requesting a Flexchange. All other terms and conditions of exchange apply to this special service, except where expressly noted to the contrary.

3. Deposit Extension Option is a special exchange service in which, for an additional fee, Members may extend the period in which they can request an exchange based on a particular deposit ("Request Window") for a period of one year. The Deposit Extension Option must be exercised within three (3) months of the date upon which the original Request Window expires. The extension begins on the date that the original Request Window expires. A Request Window may only be extended one time. Exchange requests placed within an extended Request Window must be placed through II's Flexchange service. The period within which Members may request substitute accommodations pursuant to II's Exchange Cancellation Policy and the period within which Members may request accommodations pursuant to the redemption of an accommodations certificate may not be extended by the Deposit Extension Option. All other terms and conditions of exchange apply to this special service, except where expressly noted to the contrary.

4. The Getaway Program is a special exchange service offered by II from time to time in which resort accommodations not otherwise utilized by II are confirmed to Members upon payment of a fee plus any applicable tax. The fee charged to Members by II is based primarily upon the unit size confirmed, the location of the accommodations, and the occupancy date. To participate in the Program, Members are not required to relinquish the Home Resort unit. In certain circumstances, Members may not be confirmed into their Home Resort or into Member Resorts, which are, directly or indirectly, under common ownership or control with the Home Resort due to the Home Resort's internal rules, regulations, or procedures. Holiday, summer, and other highly demanded weeks usually are not available through the Getaway Program. II reserves the right to limit the number of Getaway Confirmations issued to a particular Member in any particular year and to limit the number of units confirmed to a Member for any given travel date. Getaway fees will not be refunded under any circumstances. Members are expressly prohibited from selling or exchanging a Getaway Confirmation for cash, barter, or other consideration. All other terms and conditions of the Exchange Program apply to this special service, except where noted to the contrary.

5. The Interval Options Program is a special exchange service offered by II to members of the Interval Gold membership program, whereby said members are allowed to exchange their Home Resort accommodations for a credit against the purchase of cruise, spa or golf vacations. Participation in this Program requires the payment of a transaction fee, as designated by II at the time the request is placed, and a supplemental fee upon II's confirmation thereof. A transaction fee will be refunded only if an exchange cannot be confirmed, if written or oral cancellation of the applicable exchange request is received by II prior to Confirmation and if the Member requests its refund in writing. The amount of the supplemental fee is assessed on a per person basis and varies depending on many factors, including, but not limited to, the alternative vacation package selected, the itinerary and travel dates selected, the accommodations selected, and the Home Resort accommodations relinquished. In the event that a Confirmation made through the Interval Options Program is cancelled, the supplemental fees shall be refunded in accordance with the terms of II's Exchange Cancellation Policy and in accordance with the refund policies of the provider(s) of the alternative vacation component(s). In all instances, the alternative vacation packages are requested using the Request First exchange method. Lock-off portions of a Unit will not be accepted for deposit in the Interval Options Program. All other terms and conditions of the Exchange Program apply to this special service, except where noted to the contrary.

6. ShortStay Exchange Program

1. The ShortStay Exchange Program is a special online exchange service offered by II, in which resort accommodations for periods of less than seven days can be confirmed to Diamond International Resort (“Diamond”) Members who book such accommodations online at the II website. The resort accommodations available through the ShortStay Program include those that have been deposited or relinquished by other II Members. To participate in the ShortStay Program, a Diamond Member must have sufficient Points available in his or her account order to secure a ShortStay Confirmation.
2. Resorts are categorized on the basis of destinations, quality, facilities, and demand. ShortStay reservations are made within 59 days of travel and are subject to a fifty percent (50%) discount to the Points values. Points’ values are subject to change. A ShortStay Confirmation will not be issued until a Member’s Points availability is verified. Inventory is available up to thirty (30) days prior to the first date of occupancy on a first-come, first-served basis. Holiday, summer, and other highly demanded weeks usually are not available through the ShortStay Program. Interval reserves the right to limit the number of ShortStay Confirmations issued to a particular Diamond Member in any particular year and to limit the number of units confirmed to a Diamond Member for any given travel date.

(c) The ShortStay Exchange Transaction Fee is US$75 per transaction, plus any applicable tax, and must be submitted at the time a Confirmation is made. II’s Exchange Cancellation Policy does not apply to ShortStay Confirmations. A cancellation of a ShortStay Confirmation results in the loss of the Points. ShortStay transaction fees will not be refunded under any circumstances.
(d) Diamond Members are expressly prohibited from selling or exchanging a ShortStay Confirmation for cash, barter, or other consideration. A Guest Certificate may be obtained for a Getaway Confirmation in accordance with the terms set forth in Paragraph 14 under the Section entitled Exchange Procedures and Priorities of the Membership Terms and Conditions and the Buyers’ Guide.
(e) All other terms and conditions of II membership and exchange as fully set
forth in the Membership Terms and Conditions and the Buyers’ Guide, except where specifically noted to the contrary, apply to the ShortStay Exchange Program.
(f) The terms and conditions of the ShortStay Exchange Program are subject to change and neither II nor Diamond guarantees the continuation of any such special procedures or services or the availability of accommodations. Please contact Member Services at customerservice@intervalintl.com during regular business hours if you have any questions or require assistance with your transaction.

7. Confirmations are issued only in the name of the Member placing the exchange request and Host Accommodations may be used only by the Member and accompanying guests, unless a Guest Certificate is obtained from II. There is a fee for each week assigned via a Guest Certificate and it must be paid, plus any applicable tax, when the certificate is requested. This Guest Certificate fee is in addition to the exchange fee required when the exchange request is placed. The Member requesting the Guest Certificate is responsible for the acts and omissions of the individuals occupying the Host Accommodations, including any loss or damage to the Host Resort or the Host Accommodations. Individuals under the age of 21 are not eligible to receive a Guest Certificate. Additionally, the issuance of a Guest Certificate and the use of the Host Accommodations are subject to any restrictions or limitations that may be imposed by the Host Resort. Members are expressly prohibited from selling or exchanging a Guest Certificate for cash, barter, or other consideration. In the event that any of the above terms are breached, II reserves the right to revoke the Guest Certificate.

8. II does not guarantee the continuation of any of these special exchange services. Members will be advised in writing if any of these services are discontinued.
Fees:

The membership and exchange fees set forth below are applicable for residents of the United States, Canada, and the Caribbean. Residents of other geographic areas are subject to different membership and exchange fees, which are assessed by local servicing offices or representatives.

1. II's annual Individual Membership fee is US$84, plus any applicable tax, and the annual upgrade fee (in addition to the applicable Individual Membership fee) for Interval Gold status is US$54, plus any applicable tax. When enrolled in II's Automatic Renewal Option, annual renewal dues will be charged automatically to the credit card indicated, at the rate applicable at membership expiration, unless canceled in writing prior to the renewal date. II will provide each Member not less than seven (7) calendar days' written notice prior to processing such automatic charge. Membership will continue from year to year for as long as the Member is eligible for membership. Where a Member purchases additional Vacation Interests, such Member may include such additional Vacation Interests within his or her then-current Individual Membership upon the payment of an administrative add-on fee of US$39 per adjustment. Alternatively, upon the purchase of additional Vacation Interests, said Member may elect to pay an additional annual Individual Membership fee of US$84 at the time such Vacation Interests are included with the Individual Membership, whereupon II shall extend the term of said Member's then-current Individual Membership for an additional 12-month period per additional membership fee paid. Notwithstanding the foregoing provisions, where a Member owns a Vacation Interest at a Member Resort participating in a corporate membership program as well as owning a Vacation Interest at a Member Resort through which the Member participates as an Individual Member of the II Exchange Program, said Member must maintain his or her Individual Memberships in the II exchange program, separate and distinct from his or her participation in the corporate membership program. Membership fees are refundable on a pro rata basis (based on the number of full months remaining in the applicable membership period) upon II's receipt of a Member's written request for cancellation of his or her membership and a refund. Upgrade fees for Interval Gold status also are refundable on the same basis, provided, however, that the Member also returns to II any Interval Gold membership card(s) that he or she has received. Failure to renew membership within 90 days from any expiration thereof may require payment of a US$200 readmission fee to reinstate membership.

2. The exchange fee per week confirmed is US$135 for travel within Member's country of residence ("domestic processing fee") or US$149 for travel outside Member's country of residence ("international processing fee"). Any request that contains travel destinations both within the country of residence and outside the country of residence requires the international processing fee regardless of where the request is ultimately confirmed. If the international processing fee is paid, no portion of the fee will be refunded if confirmed to an area in which the domestic processing fee would otherwise apply. Members residing in the United States or Canada pay only the domestic processing fee for travel within the United States or Canada. All exchange fees are subject to any applicable tax and must be submitted at the time a request is made. If the request is made by telephone, the exchange fee may be paid by a credit card acceptable to II or by check. (However, where the exchange fee is paid by check, Confirmation will not occur until said check has been received and processed by II. Accommodations will be held for five (5) calendar days pending receipt of a check for an exchange fee. In addition, in any instance in which a Member pays a fee by check, II reserves the right to collect an administrative fee where such check is returned to II. Checks are not accepted for Confirmations with occupancy commencement dates thirty (30) days or less.) Such exchange fee will be refunded only if an exchange cannot be confirmed, if written or oral cancellation of the applicable exchange request is received by II prior to Confirmation and if the Member requests its refund in writing. Exchange fees will not be refunded under any other circumstances. If the Deposit Extension Option is selected by the Member, an additional fee of $139 per deposit is required at the time the deposit extension is requested. If a Guest Certificate is requested by the Member, an additional fee of US$39 per week is required at the time the certificate is requested. If II does not issue the Guest Certificate, the certificate fee will be refunded. Guest Certificate fees will not be refunded under any other circumstances.

3.In the event that a Member sells, rents, exchanges, or otherwise assigns the Home Resort accommodations to any third party after such accommodations have been deposited with II, while a request is pending with II, or after II has issued a Confirmation, II will assess such Member a US$100 administrative fee. Additionally, such Member will be responsible for all liabilities incurred by II in connection with the double use of the accommodations by the Member. Under these circumstances, membership privileges will be suspended (without further obligation by II) until such time as all amounts owing have been paid in full to II.

4. II may suspend membership privileges in the event a Member fails to pay any amount owed to the Host Resort, Interval Travel®, II, or any other company related to II.

5. Some jurisdictions have imposed a tax on the occupant of resort accommodations. Consequently, any bed tax, transient occupancy tax, or similar tax that is imposed shall, in those circumstances, be the responsibility of the exchanging Member. Additionally, Members are responsible for all personal charges (e.g., telephone calls and meals) at the Host Resort, any utility surcharge or other permissible charge imposed by a resort, as well as any damage, loss, or theft to the Host Accommodations and facilities that are caused by Members or their guests.

6. Fees, if any, charged by Member Resorts for the use of amenities are determined and levied by each resort. Should the Member desire to use these amenities, such fees are the responsibility of the Member. These fees vary from resort to resort.

7. All fees may be increased from time to time by II, in its sole discretion, upon written notice to Members.