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problematic ebay purchase
Hi,
I bought 5,000 points of CSV (Bent Creek) on eBay back in early March, with 4250 points 'available for 2008' ... I had to pay prorated MFs for those.
I expressed concern a couple times to the closing company about Diamond's June 30th 'save your points or else' deadline and made it clear that I had no use for those points in 2008 and wanted to save them into 2009. I asked if the owner could just save them for me prior to transfer to make sure. I was told 'it will close before June 30th for sure, don't worry about it', etc.
Well lo and behold, it is June 23rd and the deal is closed and I have the transfer all notarized ... but I can't save the points. On the website, I see the new 5,000 point contract in read-only mode, and when I called to try to save that way I was told the account is not set up properly in the system yet and this could take 30 days or 60 days or some arbitrary and unknown length of time.
The closing company and the seller are cooperating and trying to work their contacts at Diamond, but I may just be out 2,125 points.
Has anyone ever heard of this happening? Is there anything that can be done about it?
I specifically asked the call center person if there was a way to make a note on my account saying that I had requested the points to be saved before June 30th and that should be honored, but was told "no way, we can't do it."
I think the problem is that I have one account # with a CLUB contract number. Now that the new contract is CSV and not CLUB, they need to create a new account #. But 30 to 60 days to set this up??
Any suggestions welcome.
I bought 5,000 points of CSV (Bent Creek) on eBay back in early March, with 4250 points 'available for 2008' ... I had to pay prorated MFs for those.
I expressed concern a couple times to the closing company about Diamond's June 30th 'save your points or else' deadline and made it clear that I had no use for those points in 2008 and wanted to save them into 2009. I asked if the owner could just save them for me prior to transfer to make sure. I was told 'it will close before June 30th for sure, don't worry about it', etc.
Well lo and behold, it is June 23rd and the deal is closed and I have the transfer all notarized ... but I can't save the points. On the website, I see the new 5,000 point contract in read-only mode, and when I called to try to save that way I was told the account is not set up properly in the system yet and this could take 30 days or 60 days or some arbitrary and unknown length of time.
The closing company and the seller are cooperating and trying to work their contacts at Diamond, but I may just be out 2,125 points.
Has anyone ever heard of this happening? Is there anything that can be done about it?
I specifically asked the call center person if there was a way to make a note on my account saying that I had requested the points to be saved before June 30th and that should be honored, but was told "no way, we can't do it."
I think the problem is that I have one account # with a CLUB contract number. Now that the new contract is CSV and not CLUB, they need to create a new account #. But 30 to 60 days to set this up??
Any suggestions welcome.
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