DRI - Additional II Benefit?

[Spence Super Moderator Find all posts View Profile Close Spence]

If they took your money, I'd bet that they stand behind it.

Who's mistake this was, we'll never know, DRI or II? Or a misunderstanding between the two.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

It is still showing as confirmed.

Mine still shows as confirmed.

Should I call II to clarify? I don't want to give up the "freebie". I don't want them to cancel my reservation after my flight reservation. I absolutely don't want them to deduct my 2009 points.

Real catch 22.

I would have been nonplussed if the confirmed bonus exchanges had been cancelled.

Someone made a mistake somewhere but the exchange companies aren't in the roll of truly ticking off people for an error they themselves caused. In other words if you noticed it and did something with it, particularly something like a cc charge that can be documented. You should be golden.

People who had done nothing for sure lost this small window of opportunity.

50/50 odds for the folks with the on-going searches against it.

Have seen scenarios like this one many times over the last 10 or so years. I even recall a bulk spacebank of a VERY VERY nice property that RCI had put in the on-line system in error. Folks who confirmed got to keep the weeks. Folks with holds lost them. Of course people who just saw them and did nothing never saw them again. If the evil empire can honor an error I'd bet the ranch that II will too.

IMHO you should all print any documentation that supports search or exchange for any future headaches that could, but shouldn't, arise. AND FOR GOD'S SAKE do not call II.

[Werner Member Find all posts View Profile Close Werner]

What if the "mistake" was a premature release of the ACs prior to an upcoming email announcement? You know... click on "send" instead of "save", oops! After all, somebody had to do some work to set up all those ACs.

OK, so maybe I am wearing rose-colored glasses. But there is at least a finite chance, isn't there?

Werner

[winger Senior Member Find all posts View Profile Close winger]

What if the "mistake" was a premature release of the ACs prior to an upcoming email announcement? You know... click on "send" instead of "save", oops! After all, somebody had to do some work to set up all those ACs.

OK, so maybe I am wearing rose-colored glasses. But there is at least a finite chance, isn't there?

Werner

Good point, I missed this mayhem/dash - blame my boss for this. I wish they brought it back, I sure can use an AC for next year! Hey, with this economy, discretionary spending like trips maybe hurting, so why not 'juice' up trading activities by issueing AC's? They still require fees to use, right?

[Minnie Member Find all posts View Profile Close Minnie]

The disappearing AC

Okay. Here's DRI's official statement about the disappearing AC's. I asked the question on The Forum. It seems it was an honest mistake on the part of II. Sorry, I don't know the status of completed exchanges using the AC.

"Thank you for your post on the Diamond Resorts International® (DRI) member forum. The concerns and inquiries of members of THE ClubSM are always welcome here.

The Accommodation Certificates (AC) you are referring to were placed in member accounts in error by Interval International® (II) and we express regret for this occurrence. Once II realized what had happened, the AC's were removed immediately from all accounts they had wrongly been placed into. There is no procedure to reactivate this AC as it was not valid to begin with. We apologize for the inconvenience and the misinformation.

DRI is committed to furnishing all members of THE ClubSM with new information as it becomes available, providing you with answers to your forum posts and inquiries, as well as letting members answer, comment and discuss among themselves."

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

Makes one wonder how I.I. could, in error, place AC's in 360,000 DRI members accounts but not accidentally place AC's in personal accounts. That's really some screw up on their part (assuming it was their screw up).

I'll sit tight with my I.I. screwed up AC confirmation and see what happens. If it flys, good for me. I was lucky enough to be searching for the exchange when the door of opportunity swung open. Fortunately it's not a trip that requires a plane ticket and I can alway replace it with a trip another exchagne for a drive to location. If we can't get into the location we exchanged into, then I feel pretty good that we can get into Branson and that would be fine as well.

[Spence Super Moderator Find all posts View Profile Close Spence]

It's probably one keystroke for all club members, which is not 360,000.

[timeos2 Senior Member Find all posts View Profile Close timeos2]

II is a wannabe big player

If it can be screwed up then II will find a way to do it. They are, at best, a totally incompetent organization that tries to act like a true, big time service provider. In reality they are a mom & pop bit player with delusions of grandeur. How they have even survived is a mystery but bribing the big guys seems to work in an already questionable industry such as timesharing is. If they actually had to produce results they would have been run out of business years ago.

[winger Senior Member Find all posts View Profile Close winger]

If it can be screwed up then II will find a way to do it. They are, at best, a totally incompetent organization that tries to act like a true, big time service provider. In reality they are a mom & pop bit player with delusions of grandeur. How they have even survived is a mystery but bribing the big guys seems to work in an already questionable industry such as timesharing is. If they actually had to produce results they would have been run out of business years ago.

Though I am not 100% satisfied with all my past 10+ yrs using II (as we RARELY visit our home resorts), but your statements seem overly harsh. II have fullfilled our travel needs, which adds up to over 2 weeks of trips per year for the past decade, and they are not doing too bad imo. of yes, there are many areas to improve on over in II, nevertheless nowhere as bad as you make it sound.

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

If it can be screwed up then II will find a way to do it. They are, at best, a totally incompetent organization that tries to act like a true, big time service provider. In reality they are a mom & pop bit player with delusions of grandeur. How they have even survived is a mystery but bribing the big guys seems to work in an already questionable industry such as timesharing is. If they actually had to produce results they would have been run out of business years ago.

This is the first I.I. screw up I've seen on my account in 10 years and it's in my favor. Not a bad track record if you ask me. Between RCI and I.I., I've kept I.I. and seek out resorts affiliated with I.I.

Rents Condominiums Instead seems to be more the pretender in this catagory if you ask me. RCI has split their inventory into two catagories, points and weeks, rendering both impotent and diminishing the inventory available to members by splitting it. I've seen far to many weeks owners posting about the loss of value with RCI for me to think of them as anything other than second place.

[timeos2 Senior Member Find all posts View Profile Close timeos2]

Slogan may be good but wheres the beef?

This is the first I.I. screw up I've seen on my account in 10 years and it's in my favor. Not a bad track record if you ask me. Between RCI and I.I., I've kept I.I. and seek out resorts affiliated with I.I.

Rents Condominiums Instead seems to be more the pretender in this catagory if you ask me. RCI has split their inventory into two catagories, points and weeks, rendering both impotent and diminishing the inventory available to members by splitting it. I've seen far to many weeks owners posting about the loss of value with RCI for me to think of them as anything other than second place.

When second place is 10 times the inventory and volume then I want to be #2! Until then II is an also ran by every measure despite decades trying to be a player. Have they set up a fall over web presence yet as 99% of all internet based corporations have? (Hint - no might be a good guess). Wait until Mariott goes points and leaves the leftovers to II - another nail in their already shaky coffin.

There is a reason they have had at least four different owners in the past 10 years and its not because they are so good at what they do. The very definition of a bit player. But they do have a great slogan. I prefer performance.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

When second place is 10 times the inventory and volume then I want to be #2! Until then II is an also ran by every measure despite decades trying to be a player. Have they set up a fall over web presence yet as 99% of all internet based corporations have? (Hint - no might be a good guess). Wait until Mariott goes points and leaves the leftovers to II - another nail in their already shaky coffin.

There is a reason they have had at least four different owners in the past 10 years and its not because they are so good at what they do. The very definition of a bit player. But they do have a great slogan. I prefer performance.

John of all the people I deal with around here and elsewhere over the last I don't know how many years, you are the only one I know that chooses RCI over II.

Yes there are some wonderful things still in RCI. My "job" predicates that I find those gems and I know people use my ex-ops. RCI can work if you know how to work the system, can plan very far in advance and are not glued to a school calendar, but far more people, at least those that share their opinions here, are much happier with II.

[svwoude Junior Member Find all posts View Profile Close svwoude]

[QUOTE=lawren2;256701]John of all the people I deal with around here and elsewhere over the last I don't know how many years, you are the only one I know that chooses RCI over II.

I agree 100%. Give me II over RCI everyday of the week.

Sure they have their shortcomings, but still miles ahead of RCI.

Steve