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... not enough time for all the timeshares ® -
I feel so much better about my owership of two weeks at Lake Tahoe Vacation Resort after reading these Customer Testimonials.
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I wonder if these are new owners who haven't had time to see how things can change? For the first couple of years, I thought DRI was as good as it could get. I even thought of Polo Towers as a 10 out of 10 for a timeshare resort. Then, as time went on and I started to learn about other timeshare resorts and timeshare systems, I learned that my first impressions weren't always correct. There were better resorts and better systems. Yet, if you'd have caught me in the first 2 or 3 years, I'd have been right in there with all those happy DRI testimonials.Our timeshare and other photo's at http://dougp26364.smugmug.com/Comment
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I used to log onto a section in Diamond's UK website that allowed users to post comments. The posts are monitored by a DRI rep. I know for a fact that postivie comments are almost always posted, while many of the negative comments are never posted. When I sent a positive comment, it was always posted within a few hours. Most of the negative comments were never posted. When an agent can pick and choose which comments to allow others to see, it produces a VERY biased view of customer service. I had hoped with time, DRI's service would get better NOT WORSE!Comment
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The link was posted to a list of Customer Testimonials. In reading the title I would certainly expect that this was a list of supportive correspondence and not a list of complaints. I would hope that those members that have complaints would certainly voice them on the BBS and to the appropriate authority at DRI so they they could be resolved, but the testimonials should serve members in gleaning maybe additional nuggets and non-members in seeing all the good things DRI has to offer.... not enough time for all the timeshares ®Comment
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I have not had the problem of getting non-positive posts posted on DRI's forums and, have read several non-positive posts that DRI has allowed to go through, allowed other members to respond and has responded to themselves. Not having seen your attempted negative posts I can't say if it's a moderator problem or if it's how you've worded your post. Generally speaking, if the post is reasonably polite and not accusitory, it's gone through.Originally posted by longtimer View Post
I have had one or two that were not allowed onto the forums. One I probably could have worded better and the other was about the second legioiniers outbreak at my home resort. While the post about legioniers did not make the forums, I did recieve direct E-mails and a phone call from the resort manager about what had happened, what was happening and their plans to deal with the issues. Over all, I was satisfied with how DRI had handled that particular attempted post.Our timeshare and other photo's at http://dougp26364.smugmug.com/Comment
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I suspect the problem on these forums is going to be knowledge. That knowledge that there are other management teams that provide better service, better quality and more reasonably MF's that what DRI is presently providing to it's owners. At the moment I'm feeling that DRI has bitten off far more than it can chew and is not capable of handling such a large operationOriginally posted by Spence View Post
When DRI took over Sunterra, they did it with much fanfare and many promises. In hindsigth they should have toned down those promises, taken a little more time and developer a stronger foundation before embarking and far flung and wide ranging reorganization projects. In the end, it's cost owners money (large MF's increases) and resulted in less them simplistic customer service. You can not turn a huge luxury liner around on a dime. DRI should not have promised or attempted to do the same with the old Sunterra. They certainly shouldn't have been in the market to buy yet another system, Bluegreen, before they had their own mess straightened out.
The problem as I see it is rather simple. DRI is looking out for corporate profit rather than looking out for owner satisfaction. New owners that are new to timesharing will be impressed initially but, as time goes on and problems arise, tones tend to change.
As I've said, in the begining I could easily have been one of those positive testimonials. Unfotunately, over time DRI has lost my support along with that of many other owners. Allow a couple of special assessments and one or two years of 25% MF increases, then go back to those owners and see how their testimonial reads.
Yes there are good things about DRI. But I have to keep on top of my DRI ownership and have to work harder to get value out of it more than any other timeshare ownership I have. That makes it hard to be positive very often.Our timeshare and other photo's at http://dougp26364.smugmug.com/Comment
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I have been quite impressed with DRI's willingness to allow negative comments to post in the Member Forums at the DRI website. All of the negative posts I've written have been allowed to post; some of which are ones I would characterize as scathing toward DRI.Originally posted by longtimer View Post
What often happens is that moderators will hold up a post until information in the post is checked out. DRI will often prepare a reply and post both the answer and the reply at the same time. Often that process can take several days - or longer - to conclude.
Those holdups are not limited to negative posts. One time I created a post talking about how inventory management is handled at resorts where there is a mix of Club and non-Club owners. My post was in response to someone complaining about inability to reserve inventory and my post was quite favorable to DRI. Nevertheless, the post sat in the mod queue until DRI was able to confirm what I posted with the staff who actually manage inventory.
It appears to me that DRI emphasizes the accuracy of information that is posted. If there is any question about whether information contained in a post is accurate, DRI queues the reply until the information can be checked. But then they usually allow the original reply to post without editing, followed by the DRI response.
Posts that do violate Forum posting guidelines, however, will not be approved.“Maybe you shouldn't dress like that.”
“This is a blouse and skirt. I don't know what you're talking about.”
“You shouldn't wear that body.”Comment
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