DRI Helping Strugglers w/Payments

[Carlos Senior Member Find all posts View Profile Close Carlos]

A friend of mine was having problems making his payments on his points from DRI. He lost his job and was a couple of months behind. Apparently DRI called him and offered to help him with his loan. They reduced his number of points and his payment is less than twice what it was and his maintenance fees were reduced substantially.

I was very surprised to hear this. He did not call them. They called him. Is this something that timeshare companies do? What's in it for DRI?

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

Good to hear something more positive than they closed the account and terminated his membership. If DRI can become more owner focused and improve on customer service they could reflect the statement of being a leader in the industry.

[BoardGirl Senior Member Find all posts View Profile Close BoardGirl]

What's in it for them is keeping money coming in vs the guy surrendering it and having one less maint fee coming in. Also a great customer service/owner relations move. Buys them some Goodwill. I don't know much about them, but already like them a little more.

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

What's in it for them is keeping money coming in vs the guy surrendering it and having one less maint fee coming in. Also a great customer service/owner relations move. Buys them some Goodwill. I don't know much about them, but already like them a little more.

Keep in mind that this is the first and only post to this affect. It's not hard to find posts defining negative actions DRI has taken against owners. DRI also monitors forums and, there are those who have received threats of action against them for negative comments.

For now I'll take this post at it's face value and hope that it's a move in the right direction. But in the same breath, I'm not going to get so excited that I go out and buy more weeks from DRI or recommend them to people I know.