Upgrade Problems (blackouts)

[Spence Super Moderator Find all posts View Profile Close Spence]

Received a phone from an assistant to Jeff Shelton, executive resolutions, DRI. The assistant was responding to an e-mail I had sent. She was able to upgrade my unit for the $99 fee. She said there is no such thing as a blackout period and I should have never been told that. They were going to look into it and make sure no one else is told this, if a unit is available for an upgrade.

Great! It is nice that it was resolved but still disappointing that something that doesn't exist as a rule gets quoted to you by a Customer Service Representative. it just doesn't make sense. It'd be nice if they tracked down the 'problem' and responded to you with the explanation and rectification.