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Does everyone agree DRI are a Customer orienttated - Yes company ?

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  • Does everyone agree DRI are a Customer orienttated - Yes company ?

    Diamond Resorts International Strengthens Commitment To The Customer : Perspective Magazine | Timeshare & Fractional Ownership News, Resort Reviews & Guides

  • #2
    So does that mean if I ask "will you make secondhand (transferred ) points the same as new points as regards benefits" Steven Cloobeck is going to say YES?
    If that is not the case , if I ask " so secondhand (transferred) points will pay a lower MF" ..Steven Cloobeck is going to say YES ?
    If I ask if "DRI are going to provide an easier and more amicable way of surrendering membership".....Steven Cloobeck is going to say YES?
    If I ask " Will members have more say and input with regards Rule Changes "...Steven Cloobeck is going to say YES ?
    If I ask "Will all members receive the same benefits regardless of their points holding".....Steven Cloobeck is going to say YES ?

    Well I ain't going to hold my breath !
    Life may not be the party we hoped it would be, but while we are here we might as well dance......

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    • #3
      If you were customer oriented, you would not be asking this question.

      Comment


      • #4
        Bulldog

        I agree Bulldog a lot of hot air I think but go ahead and test the water. This article was posted on Facebook by DRI and I added the following comment to them.

        Reads like an advert to me - My experience has told me you can never get on a seminar - they are held at resorts remote from many members instead of being a touring workshop accessable on a Geographic scale to more - and I certainly don't think they listen as much as they should - Certainly I would not class DRI as a Customer is King company and what the customer says goes . On the other side I agree they have expanded by affiliation but what members seem to be crying out for are more DRI owned resorts and these be signature branded - Okay Rome was not built in a day. the jury is also out on whether value for money will be delivered next year, if we experience fee increases like over the last two years it will be more of a mass exodus of members who simply cannot afford the product - Most resorts also don't live up to 4 or 5 star billings "sadly" but we are seeing some improvements - Affiliations/locations are strange too like in Ireland and in England which are clustered together in small areas like NW England.

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        • #5
          Yeah, right.

          Originally posted by hercules24
          I agree Bulldog a lot of hot air I think but go ahead and test the water. This article was posted on Facebook by DRI and I added the following comment to them.

          Reads like an advert to me - My experience has told me you can never get on a seminar - they are held at resorts remote from many members instead of being a touring workshop accessable on a Geographic scale to more - and I certainly don't think they listen as much as they should - Certainly I would not class DRI as a Customer is King company and what the customer says goes . On the other side I agree they have expanded by affiliation but what members seem to be crying out for are more DRI owned resorts and these be signature branded - Okay Rome was not built in a day. the jury is also out on whether value for money will be delivered next year, if we experience fee increases like over the last two years it will be more of a mass exodus of members who simply cannot afford the product - Most resorts also don't live up to 4 or 5 star billings "sadly" but we are seeing some improvements - Affiliations/locations are strange too like in Ireland and in England which are clustered together in small areas like NW England.
          Hey, they had London and disposed of it with lies about low use. The disposed of it for a pretty penny to make money on it and to lower the maintenance fee base while replacing the inventory in the GVC Trust or whatever it is with cheaper stuff in NW England. I'm on the US side and I want London, obviously your Brits don't.

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          • #6
            Originally posted by pranas
            If you were customer oriented, you would not be asking this question.
            Please explain....
            Life may not be the party we hoped it would be, but while we are here we might as well dance......

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            • #7
              Originally posted by DRIvaDiva View Post
              Yeah, right.

              Hey, they had London and disposed of it with lies about low use. The disposed of it for a pretty penny to make money on it and to lower the maintenance fee base while replacing the inventory in the GVC Trust or whatever it is with cheaper stuff in NW England. I'm on the US side and I want London, obviously your Brits don't.
              Why do you think we don't want London, we have to pay the same extortionate prices to visit there as you do and it's our damn Capital!!!
              Life may not be the party we hoped it would be, but while we are here we might as well dance......

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              • #8
                This article was posted on Facebook by DRI
                Link please. I would love to leave a comment.
                The legitimate object of Government is to do for a community of people whatever they need to have done but cannot do at all or cannot do so well for themselves”- Lincoln

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                • #9
                  Link

                  Just join the Diamond resorts group on Facebook and you will see all the eblasts and this article - their are 3 DRI groups on their so check them all out it is one of thoses with the official DRI banner.

                  I agree with Bulldog - we want London the same as we would like to see more capitals as the cost of hotels in London is very expensive - we were upset when Carlton Court was disposed of - but we can guess why it was and lack of occupancy was not the case.

                  If you look at England you will see some great gaps in some beautiful areas such as Northumberland and Yorkshire and Derbyshire, also only one resort in Scotland and as I said in my earlier post 3 of UK resorts clustered close together around Lancs/Lake district and the 3 Irish resorts are a stones throw from one another

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