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Does Starwood Corporate in White Plains NY know what’s going on?…
A battle between their Starwood Vacation Network (SVN)(Westin and Sheraton Timeshares) and owners is brewing…
I’m one of these owners and have tried to get a written statement from SVN Cusomer Service head but to no avail…
She only wants to talk on the phone - I wonder why? (no notice has gone out about the change either)…
It’s a shame that Starwood’s great reputation as a hotel company is being soiled by another division… (see details below)…
If your interested in joining the complaints please send an email to Gcmarine@aol.com
——
From my my email (still waiting for a answer) sent to Starwood Vacation Network’s Customer Service manager
Dear Ms. _ _ _ _ _ ,
Two times last week I wasted 45 minutes of my time talking to ”Specialists” in customer service who went over the new rules and why its better.
I have no desire to do this again. The new rules are not better.
I had specific questions in my original email that I would like answers to- not a conversation about how wonderful these changes are. They are not.
Here are the questions that need answers by email-
1- Why are my ownership rights being superseded by new rules? Who gave Starwood the right to change things that are in a contract?
2-How is this better when under the new plan I can’t have my deeded week 20 get a platinum March week but will now get gold plus trade power?
3-Why don’t my future years deposits show so I can search with them?
4-How is this better with no request first?
5-How is it better - no holding a reservation to put in a search?
6-You are rewriting an existing contract aren’t you? making owners choice floating weeks 1-52 into a joke.
7-Does Starwood Corporate in White Plains NY know what’s going on?
8-also what happened to the 3 day preference in Interval.?????
I follow SVN resorts 1-2 times a day and compare it to my non SVN and both see the same things with few exceptions. many others on TUG and TS4MS do the same and have come to the same conclusion-Starwood doesn’t seem to be using the 3 day preference in the last 3-4 weeks. (you may not see these sightings unless you qualify - they are not available to everyone)
I’ve already had 4 (now 11) emails from my readers of www.pointswizard.com asking if I knew about the problem.
Besides my interest in this as a publisher of a travel blog -I am an owner whose has been affected by these new policies which take away the rights of the 1-52 weeks owners.
It seems to me that the only answer is to put everything back to the way it was - the sooner the better
————–
The problems are spelled out in this post from Timeshare Users Group (TUGBBS.com) member GMarine,
“Join complaints against Starwood
I’ve gotten a ton of emails from people unhappy with the Starwood changes that have been made. For those who havent followed the threads, basically Starwood has decided that they have the right to tell non-SVN owners what week at their resort that they can deposit with Interval. Non-SVN owners have deeded property rights. Once we make a reservation, we are free to do as we wish with that week. Starwood doesnt get to control our deeded weeks.
I’ve spoken to Starwood multiple times by phone and it seems Starwood management believes they have the right to do this since it only affects deposits with II.
Imagine Starwood telling you that you cant rent week 52, but instead they will give you week 50. Its essentially the same thing. If you make a reservation and then deposit that week with II you are giving the usage of that week to II. Starwood has no right to interfere. Allow them to do this with no fight and who knows whar could be next.
That being said, I think its time to move on and up. Myself and some other Tuggers I have spoken with are going to start gathering Starwood owners for the purpose of fighting this.
Among the actions are going to be complaints to the Real Estate Commissions and Attorney General’s of any state where an affected resort is located. One TUG member is going to post on his travel blog. I’m also going to contact law firms that have previously handled timeshare cases to look into a lawsuit against Starwood.
Details of Starwood screwing owners will be put up on every and any timeshare/travel message board that we can find.
Complaints to Interval will be sent as well.
At the very least we are going to get it out there that Starwood isnt owner friendly.
If your interested in joining the complaints please send me an email ” Gcmarine@aol.com
———
Poll from TUG(Timeshare OwnersGroup)
Poll Results: How would you rate Starwood’s timeshare management?
Starwood has the best management team in the business, & they have my complete confidence. 0%
Starwood is doing the best they can in a bad economy, & is committed to the best interest of owners. 6.58%
Starwood’s management team is average - no better or worse than anyone else. 30.26%
Starwood has not treated timeshare owners ethically, and they’ve lost my trust. 50.00%
I wish we could fire Starwood management TODAY! 13.16%
A battle between their Starwood Vacation Network (SVN)(Westin and Sheraton Timeshares) and owners is brewing…
I’m one of these owners and have tried to get a written statement from SVN Cusomer Service head but to no avail…
She only wants to talk on the phone - I wonder why? (no notice has gone out about the change either)…
It’s a shame that Starwood’s great reputation as a hotel company is being soiled by another division… (see details below)…
If your interested in joining the complaints please send an email to Gcmarine@aol.com
——
From my my email (still waiting for a answer) sent to Starwood Vacation Network’s Customer Service manager
Dear Ms. _ _ _ _ _ ,
Two times last week I wasted 45 minutes of my time talking to ”Specialists” in customer service who went over the new rules and why its better.
I have no desire to do this again. The new rules are not better.
I had specific questions in my original email that I would like answers to- not a conversation about how wonderful these changes are. They are not.
Here are the questions that need answers by email-
1- Why are my ownership rights being superseded by new rules? Who gave Starwood the right to change things that are in a contract?
2-How is this better when under the new plan I can’t have my deeded week 20 get a platinum March week but will now get gold plus trade power?
3-Why don’t my future years deposits show so I can search with them?
4-How is this better with no request first?
5-How is it better - no holding a reservation to put in a search?
6-You are rewriting an existing contract aren’t you? making owners choice floating weeks 1-52 into a joke.
7-Does Starwood Corporate in White Plains NY know what’s going on?
8-also what happened to the 3 day preference in Interval.?????
I follow SVN resorts 1-2 times a day and compare it to my non SVN and both see the same things with few exceptions. many others on TUG and TS4MS do the same and have come to the same conclusion-Starwood doesn’t seem to be using the 3 day preference in the last 3-4 weeks. (you may not see these sightings unless you qualify - they are not available to everyone)
I’ve already had 4 (now 11) emails from my readers of www.pointswizard.com asking if I knew about the problem.
Besides my interest in this as a publisher of a travel blog -I am an owner whose has been affected by these new policies which take away the rights of the 1-52 weeks owners.
It seems to me that the only answer is to put everything back to the way it was - the sooner the better
————–
The problems are spelled out in this post from Timeshare Users Group (TUGBBS.com) member GMarine,
“Join complaints against Starwood
I’ve gotten a ton of emails from people unhappy with the Starwood changes that have been made. For those who havent followed the threads, basically Starwood has decided that they have the right to tell non-SVN owners what week at their resort that they can deposit with Interval. Non-SVN owners have deeded property rights. Once we make a reservation, we are free to do as we wish with that week. Starwood doesnt get to control our deeded weeks.
I’ve spoken to Starwood multiple times by phone and it seems Starwood management believes they have the right to do this since it only affects deposits with II.
Imagine Starwood telling you that you cant rent week 52, but instead they will give you week 50. Its essentially the same thing. If you make a reservation and then deposit that week with II you are giving the usage of that week to II. Starwood has no right to interfere. Allow them to do this with no fight and who knows whar could be next.
That being said, I think its time to move on and up. Myself and some other Tuggers I have spoken with are going to start gathering Starwood owners for the purpose of fighting this.
Among the actions are going to be complaints to the Real Estate Commissions and Attorney General’s of any state where an affected resort is located. One TUG member is going to post on his travel blog. I’m also going to contact law firms that have previously handled timeshare cases to look into a lawsuit against Starwood.
Details of Starwood screwing owners will be put up on every and any timeshare/travel message board that we can find.
Complaints to Interval will be sent as well.
At the very least we are going to get it out there that Starwood isnt owner friendly.
If your interested in joining the complaints please send me an email ” Gcmarine@aol.com
———
Poll from TUG(Timeshare OwnersGroup)
Poll Results: How would you rate Starwood’s timeshare management?
Starwood has the best management team in the business, & they have my complete confidence. 0%
Starwood is doing the best they can in a bad economy, & is committed to the best interest of owners. 6.58%
Starwood’s management team is average - no better or worse than anyone else. 30.26%
Starwood has not treated timeshare owners ethically, and they’ve lost my trust. 50.00%
I wish we could fire Starwood management TODAY! 13.16%
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