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Better Business Bureau Raises Royal Holiday’s Rating To “B”
June 15, 2009 by Perspective Magazine
Recognition Reflects Company’s Ongoing Efforts to Deliver Best in Class Vacation Experience and Outstanding Customer Service for all Members
Vacation Club Offers Free Suite Upgrades at Park Royal Resorts, Including Award-Winning Park Royal Cozumel
Royal Holiday Club is pleased to report that the Better Business Bureau of Southeast Florida (BBB) has raised the company’s rating for reliability and service to a “B” — which puts the Royal Holiday in the top 25% of the 187 companies rated by the BBB in the Company’s category.
The BBB gives this high rating to companies that “have demonstrated good business-consumer relations.” The improved rating for Royal Holiday is based on the BBB’s ongoing and in-depth review of 17 different aspects of the vacation club’s operations and member relations.
Royal Holiday also announced that it is offering its members a free upgrade to a suite whenever they book a vacation at any Park Royal resort in 2009. This includes Royal Holiday’s Park Royal Cozumel, which was just awarded the 2008 GOLD CROWN by RCI – the world’s largest vacation timeshare exchange network – for maintaining above average standards of service and satisfaction based on RCI’s member polls.
Enrique Aguirre, Royal Holiday’s Chief Quality Officer said: “Our high rating from the Better Business Bureau is the result of the significant efforts we’ve made across Royal Holiday to further improve our operations and member relations. It reflects Royal Holiday’s ongoing commitment to the highest standards of customer service and value, as well as our determination to achieve 100% customer satisfaction in everything that we do by delivering best-in-class vacation experiences to all of our members.”
Over the past year, Royal Holiday has taken a number of important steps to further improve service and member satisfaction, including:
- Expanding its Quality Assurance department;
- Establishing a dedicated Quality Assurance hotline and email address for members;
- Ensuring complaints are quickly elevated to and thoroughly resolved by the Quality Assurance department; and,
- Establishing a new, centralized tracking system to improve the speed and transparency of the resolution process.
- Unmatched Vacation Offerings
Royal Holiday’s offerings are unmatched in the vacation industry. The company offers its 60,000 members worldwide more than 180 land destinations in 52 countries and more than 3,000 cruise itineraries on the seven seas. In fact, Royal Holiday is the only vacation program that offers its own cruise program with all of the major cruise lines. Members also have access to preferential airfares and vacation packages to complement their lodging selections as well as unbeatable flexibility in how and when they use their vacation credits.
Mr. Aguirre continued: “Royal Holiday is gratified to see that the important efforts being undertaken by all of our employees are being recognized by our peers across the vacation industry. We’d like to thank all of our members for their support, and we look forward to providing them with unforgettable vacation experiences for many years to come.”
Recognition Reflects Company’s Ongoing Efforts to Deliver Best in Class Vacation Experience and Outstanding Customer Service for all Members
Vacation Club Offers Free Suite Upgrades at Park Royal Resorts, Including Award-Winning Park Royal Cozumel
Royal Holiday Club is pleased to report that the Better Business Bureau of Southeast Florida (BBB) has raised the company’s rating for reliability and service to a “B” — which puts the Royal Holiday in the top 25% of the 187 companies rated by the BBB in the Company’s category.
The BBB gives this high rating to companies that “have demonstrated good business-consumer relations.” The improved rating for Royal Holiday is based on the BBB’s ongoing and in-depth review of 17 different aspects of the vacation club’s operations and member relations.
Royal Holiday also announced that it is offering its members a free upgrade to a suite whenever they book a vacation at any Park Royal resort in 2009. This includes Royal Holiday’s Park Royal Cozumel, which was just awarded the 2008 GOLD CROWN by RCI – the world’s largest vacation timeshare exchange network – for maintaining above average standards of service and satisfaction based on RCI’s member polls.
Enrique Aguirre, Royal Holiday’s Chief Quality Officer said: “Our high rating from the Better Business Bureau is the result of the significant efforts we’ve made across Royal Holiday to further improve our operations and member relations. It reflects Royal Holiday’s ongoing commitment to the highest standards of customer service and value, as well as our determination to achieve 100% customer satisfaction in everything that we do by delivering best-in-class vacation experiences to all of our members.”
Over the past year, Royal Holiday has taken a number of important steps to further improve service and member satisfaction, including:
- Expanding its Quality Assurance department;
- Establishing a dedicated Quality Assurance hotline and email address for members;
- Ensuring complaints are quickly elevated to and thoroughly resolved by the Quality Assurance department; and,
- Establishing a new, centralized tracking system to improve the speed and transparency of the resolution process.
- Unmatched Vacation Offerings
Royal Holiday’s offerings are unmatched in the vacation industry. The company offers its 60,000 members worldwide more than 180 land destinations in 52 countries and more than 3,000 cruise itineraries on the seven seas. In fact, Royal Holiday is the only vacation program that offers its own cruise program with all of the major cruise lines. Members also have access to preferential airfares and vacation packages to complement their lodging selections as well as unbeatable flexibility in how and when they use their vacation credits.
Mr. Aguirre continued: “Royal Holiday is gratified to see that the important efforts being undertaken by all of our employees are being recognized by our peers across the vacation industry. We’d like to thank all of our members for their support, and we look forward to providing them with unforgettable vacation experiences for many years to come.”
It was intended more of a bash on the perceived ethics and reliability of a BBB rating than an attack on RHC! 
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