First let me confess: I put off paying my MFs this year. Bad, bad! It was easy to do because I didn't plan any vacations to use my points.
Yesterday (11/29) I called to make the payment in full on my credit card. I assumed it might take a day to process but that I would be able to access my account sometime today. I tried making a reservation online just to check and it gave me the "call financial services" warning.
So I did call financial services and they told me it hadn't processed yet but should do so by the end of business today.
Later I tried calling the reservation line and after being on hold for 45 minutes (I did get through!) they told me my account was flagged and they couldn't do anything until financial services took off the flag. So they transferred me back to financial services.
Now financial services has a recording that they are closed for the holidays and to call back on the first business day after the holiday!
I really hate to see those points go down the drain. I was going to deposit them into rci and pool my 2011 and 2012 points.
Does anyone have any suggestions of anything I can do? Anyone I can talk to? I know I procrastinated on making the payment but I did make it and I don't think it is fair it is taking so long to "process"!
Yesterday (11/29) I called to make the payment in full on my credit card. I assumed it might take a day to process but that I would be able to access my account sometime today. I tried making a reservation online just to check and it gave me the "call financial services" warning.
So I did call financial services and they told me it hadn't processed yet but should do so by the end of business today.
Later I tried calling the reservation line and after being on hold for 45 minutes (I did get through!) they told me my account was flagged and they couldn't do anything until financial services took off the flag. So they transferred me back to financial services.
Now financial services has a recording that they are closed for the holidays and to call back on the first business day after the holiday!
I really hate to see those points go down the drain. I was going to deposit them into rci and pool my 2011 and 2012 points.
Does anyone have any suggestions of anything I can do? Anyone I can talk to? I know I procrastinated on making the payment but I did make it and I don't think it is fair it is taking so long to "process"!
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