Front desk clerk just told me that Wyndham has overbooked SeaWatch Plantation...

[rikkis_playpen Diamond Club Contributor Find all posts View Profile Close rikkis_playpen]

I have a reservation checking in today at SeaWatch Plantation. When I just spoke with the front desk, the gentleman told me that somehow Wyndham's system has overbooked the resort this week and that they have more guests arriving than rooms available? He said that they have already notified Wyndham corporate of the problem, and doesn't know what is being done to correct the issue. Blamed the problem on a technical glitch from the last "upgrade". I heard of Mexican resorts booking over capacity and as a result attempting to bounce guests upon arrival- but I've never heard of this happening at a US timeshare resort!

I just can't wait to hear about surprises from the planned "RCI system upgrade" on the 12th!

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

Oh that is one of the worst feelings in the world Rich, even when it is not your fault. Good luck finding alternatives.

[rikkis_playpen Diamond Club Contributor Find all posts View Profile Close rikkis_playpen]

According to Wyndham corporate, there are already guests occupying the condo. Said that the reservation had been marked as "cancelled" by mistake when I booked it, and that it should not have gone back to vacation club inventory since it was previously taken by Wyndham for a corporate "employee" rental. He made this appear to be an isolated mistake.

According to the front desk, however, the reservation systems haven't been talking to each other and as a result the resort was overbooked by Extra Holidays.. The issues started yesterday, when four families showed up to occupy two condos! All the units normally left open for maintenance have already been assigned- and the front desk has no idea how many other "duplicate" reservations exist..

This may be a long and frustrating week..

[Ridewithme38 Senior Member Find all posts View Profile Close Ridewithme38]

In real life i'm pretty mild mannered, BUT if i just got done with the 4-6hr drive to my vacation after taking a week off work, renting a car and booking things to do.....and they told me they didn't have a room for me....even I'd flip out

[chriskre Super Moderator Find all posts View Profile Close chriskre]

This conveniently happened in Pompano at Sea Gardens too.
Seems like they are getting away with this by blaming it on the computers.
They were even denying owners who rented their guests to check in to a fixed week saying there was a reservation glitch.
One of the OY renters had this problem with her units.

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

Leave it to RCI to try to make some extra money any way they can. They are even taking a page from the Mexico con artist book.
Sounds like a good time to have a lawsuit conference in the lobby with anyone else affected.

[rapmarks Moderator Find all posts View Profile Close rapmarks]

when we booked a duluxe one bedroom Wyndham nashville thru an RCI exchange, we were told at check in that all deluxe one bedrooms were in use, either take a small one bedroom or take the one bedroom full handicap unit (which strangely was ont he third floor).

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

That's beyond horrible Rich! What is Wyndham overing to do for you? I sure hope it all works out ...I have a reservation at La Belle Maison this Halloween. Now I'm nervous.

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

Wow, I didn't realize that Wyndham did this type of stuff. Now I'm worried for sure. I have a 2 bdrm booked, which are limited at La Bella Maison, and will be checking in very late. I hope they don't give it away. Yikes!

when we booked a duluxe one bedroom Wyndham nashville thru an RCI exchange, we were told at check in that all deluxe one bedrooms were in use, either take a small one bedroom or take the one bedroom full handicap unit (which strangely was ont he third floor).

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

Reminds me of when I showed at a Sheraton in Houston at 2 am in the morning with a reservation (and my card having been charged because it was a late arrival) and was told "sorry, we're full". This was after I had contacted them about noon to verify the reservation and make sure they were aware that I would be arriving late. Only after I showed up did they start checking around to see where they might be able to put me up for the night. Finally about 45 minutes later they found a Days Inn half an hour away in a crime-ridden part of town. I was finally in a room at 3:30 a.m., and I had to be at my clients office at 8:30 a.m., which was now half an hour more distant from my hotel.

The next day the manager in all seriousness told me he wanted to be sure I understood how much they disliked having had to send me to a competitors hotel - like the place they sent me attracted the same clientele as his facility. I told him that if they hated it that much they shouldn't have given away my room, particularly seeing as how they had charged my credit card and would have simply pocketed the deposit had I not challenged them on the charge. They didn't comp me the room at Days Inn - I had to pay for that out of my pocket.

Worst hotel experience I ever had in my life.

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

My last RCI exchange was cancelled 2 weeks before check in. Is it any wonder it was my last RCI exchange ?

[scootr5 Senior Member Find all posts View Profile Close scootr5]

That's terrible. I'm staying there this week, and it seems there are at least one or two empty villas in building 1 based upon my observation.

[chriskre Super Moderator Find all posts View Profile Close chriskre]

My last RCI exchange was cancelled 2 weeks before check in. Is it any wonder it was my last RCI exchange ?

Wow that really sucks. I've only had them cancel me once because I violated the 1 in 4.
At least it was a year in advance.

[rikkis_playpen Diamond Club Contributor Find all posts View Profile Close rikkis_playpen]

Just wanted to update the situation..

The SeaWatch employees came through for my client. According to the front desk, they completed a scheduled repair to a unit that had been removed from inventory and were able to give it to my renter who had planned a late check in anyway.

[catwgirl Contributor - Bronze Find all posts View Profile Close catwgirl]

Phew!