Because VIP upgrades can only be accomplished through a vacation counselor, it has made it effectively impossible to get one. Anyone reserving online will always have the advantage because of the wait times for the call center at 8am.
I've been looking every day to upgrade a 3 night reservation 1BD I have on 7/31. This was the only size unit available when I made my reservation. Online this morning, I saw a 2BD. I was previously told to tag this reservation (the system allows you to hold onto it for 15 minutes without completing the transaction) so I did this. When I got a VC on the line, she said I would have to release the unit and she would not be able to see it for another 15-20 minutes. She said I would need to do that and call back. Of course, when I called back, I was waiting for 25 minutes, during which time I saw the reservation come back into the system. I tried to tag it again, but got a message saying the online system was down. Kept trying to do this numerous times with the same result, until finally I no longer saw the 2BD--someone else snagged it.
Anyone contemplating spending any money to become a VIP owner should beware. VIP benefits have been seriously devalued. Practically speaking, unless you can get a VC on the phone within a couple minutes of the time the phone lines open, you can forget about it.
I've been looking every day to upgrade a 3 night reservation 1BD I have on 7/31. This was the only size unit available when I made my reservation. Online this morning, I saw a 2BD. I was previously told to tag this reservation (the system allows you to hold onto it for 15 minutes without completing the transaction) so I did this. When I got a VC on the line, she said I would have to release the unit and she would not be able to see it for another 15-20 minutes. She said I would need to do that and call back. Of course, when I called back, I was waiting for 25 minutes, during which time I saw the reservation come back into the system. I tried to tag it again, but got a message saying the online system was down. Kept trying to do this numerous times with the same result, until finally I no longer saw the 2BD--someone else snagged it.
Anyone contemplating spending any money to become a VIP owner should beware. VIP benefits have been seriously devalued. Practically speaking, unless you can get a VC on the phone within a couple minutes of the time the phone lines open, you can forget about it.
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