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Wyndham raises guest fees to $129!

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  • Wyndham raises guest fees to $129!

    Dear Valued Owner,

    On behalf of your FairShare Vacation Owners Association’s Board of Directors, I would like to make you aware of a few changes to the FairShare Plus program features that will go into effect on October 15, 2008.

    As I am sure you can appreciate, it is the responsibility of the Board of Directors to ensure all program rules and fees are fair and equitable for all owners and the decision to implement these changes was made after careful consideration. These changes were designed with two thoughts in mind: first that we are able to cover the actual expense incurred in delivering these services and second, to ensure that the costs related to various program features and transactions are shared only by those owners who choose to take advantage of these benefits. This “fee-for-service” approach assures that the costs incurred by a few owners will not be shared by the entire ownership. For your convenience, we have provided responses below to some of the questions you may have regarding the changes.

    These fee changes will apply to any transaction made on or after October 15 and any future changes made to current reservations. You also have the option to take advantage of significant savings by completing some of these transactions online at WyndhamVacationResorts.com, rather than through a phone call to a Vacation Planning Counselor. The chart below summarizes the new fee structure:



    As always, we are constantly looking for new ways to help you make the most of your ownership while remaining committed to keeping your program fees to a minimum. In addition to providing a more robust Web site and online reservation system, we are working diligently to develop more cost effective and environmentally-friendly ways to communicate with you about the many exciting benefits of your program, such as moving toward the use of “green” certified paper, offering your Member’s Directory on CD format and delivering your confirmation letters by e-mail.

    Your Board of Directors is confident that these changes are truly in the best interest of all owners and your support is very much appreciated.

    Sincerely,



    Deanne Gabel
    FairShare Plus Plan Manager



    Questions and Answers Regarding the New Fee-for-Service Structure

    We are pleased to provide you answers to the following anticipated questions you may have about the new fee structure.

    Q: Why are the fees changing at this time?

    A: The adjustments were made to ensure all program rules and fees are fair and equitable for all owners. These changes were designed with two thoughts in mind: first that we are able to cover the actual expense incurred in delivering these services and second, to ensure that the costs related to various program features and transactions are shared only by those owners who choose to take advantage of these benefits. These fee-for-service rates ensure you are not paying for services you do not use.

    Q: How did the guest confirmation fee increase from a previously announced $49 to the new rate of $129?

    A: On October 15th, and subsequently on January 1 of each year, you will receive a certain number of complimentary guest confirmations per year, depending on your level of ownership. We are one of only a few vacation ownership companies that offer complimentary guest confirmations. We believe that, based on your level of ownership, you will have a sufficient number of complimentary guest confirmations available for your enjoyment. You will only pay this fee if you exceed your allotment of complimentary guest confirmations. This fee covers the costs incurred by non-owners using your services and facilities. You may also take advantage of a discounted rate of $99 when making guest confirmations online.

    Q: How were the fee rate increases determined?

    A: Guest Confirmation Fees

    This fee covers the costs incurred by non-owners using the services and facilities that you and other owners pay for through your FairShare Plus membership program fees. Please remember that this is a variable rate and substantial savings are offered for transactions completed on your owner Web site.

    Points Rental Fees

    While most vacation ownership companies do not offer the level of points rental that you enjoy, we are happy to provide this service. The fee covers the costs associated with processing your request. If you find that you annually are renting your maximum amount of points, we encourage you to visit one of our sales centers to determine if purchasing more points is a better solution to your vacation needs.

    Reservation Transactions

    This fee covers the costs associated with processing your reservations transactions once you use all of the Reservation Transactions allotted based on your level of ownership. You do not pay the fee if you do not exceed your allotted transactions. Please remember that this is a variable rate and substantial savings are offered for transactions completed on your owner Web site.

    PIC Fees

    The fee covers the costs associated with processing your request by Wyndham Vacation Resorts and RCI.

    Billing Fee

    The fee covers the costs associated with processing of paper versions of your monthly or annual statement. No billing service charge is assessed when paying with pre-authorized checking (PAC). Please contact Financial Services at 888-739-4016 to enroll in this service.

    Points Credit Pool

    The fee covers the costs associated with processing your request.

    Q: Can I call to get these fees reduced or waived?

    A: These fees are set by the Board of Directors of the FairShare Vacation Owners Association to ensure all rules and fees are fair and equitable for all owners. They cannot be waived or reduced.

    Q: What about my existing reservations – will they be affected?

    A: If, after October 15, 2008, you make no changes to your current reservations, these new fees will not apply. If you choose to make a change to an existing reservation after October 15, the new fee structure does apply.

    Q: How are my Guest Confirmations calculated?

    A: On an annual basis, you will be allocated a specific number of complimentary guest confirmations based on your eligible points in your account per your contracts purchased with Wyndham Vacation Resorts. Resale contracts do not count toward the calculation of complimentary guest confirmations.

    Q: Are my guest confirmations being prorated with the implementation of the new policy?

    A: As of October 15, your account will be credited with a full year’s allocation of complimentary guest confirmations based on your eligible points, as noted below:

    § FSP Member 1 Guest Confirmation

    § VIP Member 5 Guest Confirmations

    § Gold VIP Member 10 Guest Confirmations

    § Platinum VIP Member 15 Guest Confirmations per million

    (Ex. 1,000,000 = 15 complimentary; 1,000,001-1,999,999 = 30 complimentary; 2,000,000-2,999,999 = 45 complimentary)

    Since this is a system-generated e-mail, any responses or queries cannot be acknowledged. Please do not reply to this e-mail. Thank you.
    My Rental Site
    My Resale Site

  • #2
    great!
    Pat
    *** My Website ***

    Comment


    • #3
      $129 for a GC. They have lost their minds. RCI is the highest at $59 per. and if it's a split reservation?

      There is no slap yourself on the head emoticon.
      Lawren
      ------------------------
      There are many wonderful places in the world, but one of my favourite places is on the back of my horse.
      - Rolf Kopfle

      Comment


      • #4
        I agree it is a large fee for the guest certificate. But, it only kicks in after you use up your complementary guest certificates. For instance if you are VIP Gold Owner (500K points) you get 10 free guest certificates before you have to start paying. In my case I probably wouldn't go over that.
        I'm not defending raising the fee so high but, it is tempered a bit by the way it is implemented.
        However, if all your points are in resale contracts you don't get these complementary ones as Wyndham still maintains that you can't get to VIP levels thru resale!!
        ken H.,Ballston Lake, NY
        My photo website: www.kenharperphotos.com
        Wyndham Atlantic City, NJ 8/7-8/14/14
        Australia-New Zealand 10/15-11/2/14 (some TS some hotels)

        Comment


        • #5
          Q: How are my Guest Confirmations calculated?

          A: On an annual basis, you will be allocated a specific number of complimentary guest confirmations based on your eligible points in your account per your contracts purchased with Wyndham Vacation Resorts. Resale contracts do not count toward the calculation of complimentary guest confirmations.


          I am a resale owner so no freebies for me.

          and this next statement......what can I say???

          As always, we are constantly looking for new ways to help you make the most of your ownership while remaining committed to keeping your program fees to a minimum.
          Pat
          *** My Website ***

          Comment


          • #6
            Originally posted by lawren2 View Post
            $129 for a GC. They have lost their minds. RCI is the highest at $59 per. and if it's a split reservation?

            There is no slap yourself on the head emoticon.
            How's this:
            “Maybe you shouldn't dress like that.”

            “This is a blouse and skirt. I don't know what you're talking about.”

            “You shouldn't wear that body.”

            Comment


            • #7
              This latest move is really inexcusable. It won't affect me much, but there are a lot of others who will be squeezed by this. What are they going to do with all those fees other than line their pockets?? And there isn't really much that can tangibly be done by owners at the level of board decision making. If we get fed up enough, we'll just have to leave Wyndham altogether. They should at least offer a family/friend guest certificate option for a period of years like RCI does.

              Comment


              • #8
                Originally posted by GrayFal View Post
                Q: How are my Guest Confirmations calculated?

                A: On an annual basis, you will be allocated a specific number of complimentary guest confirmations based on your eligible points in your account per your contracts purchased with Wyndham Vacation Resorts. Resale contracts do not count toward the calculation of complimentary guest confirmations.


                I am a resale owner so no freebies for me.

                and this next statement......what can I say???

                As always, we are constantly looking for new ways to help you make the most of your ownership while remaining committed to keeping your program fees to a minimum.

                There is a twist, the rule book says each FSP member will get 1 free GC. When that said, it does not mention how your member contract is composed.

                However, if you are plantimun, you will get 15 per 1M FSP point, so I guess they decide to push people to buy all points from them if they want GC.

                Come to think of it, there are members get VIP through resale and get grandfather in, they either need to give those a waiver, or do something about it.

                Jya-Ning
                Jya-Ning

                Comment


                • #9
                  Originally posted by bookworm View Post
                  They should at least offer a family/friend guest certificate option for a period of years like RCI does.
                  Put the membership into a trust and give all your family member beneficary. It will not count as guest in that way. Unfortuantely, at this moment, the family member I will get GC for I don't plan to put them on any trust with me.

                  Jya-Ning
                  Jya-Ning

                  Comment


                  • #10
                    Originally posted by lawren2 View Post
                    $129 for a GC. They have lost their minds. RCI is the highest at $59 per. and if it's a split reservation?

                    There is no slap yourself on the head emoticon.
                    If it is split, and you give to 2 people, it is 2 GC.

                    If you do that as business, than you will need to get to Plantimun level.

                    Jya-Ning
                    Jya-Ning

                    Comment


                    • #11
                      Originally posted by gophish View Post
                      I agree it is a large fee for the guest certificate. But, it only kicks in after you use up your complementary guest certificates. For instance if you are VIP Gold Owner (500K points) you get 10 free guest certificates before you have to start paying. In my case I probably wouldn't go over that.
                      I'm not defending raising the fee so high but, it is tempered a bit by the way it is implemented.
                      However, if all your points are in resale contracts you don't get these complementary ones as Wyndham still maintains that you can't get to VIP levels thru resale!!
                      If you own only resale contracts, you get ZERO complimentary Guest Certs. That means Wyndham is taking away your basic right to allow anyone use your timeshare unit. I believe Wyndham is taking away a fundamental right of ownership. I think this should be challenged in court. This is just plain wrong.

                      I would agree with you if they gave everyone 5 free guest certs. Then, they are only penalizing mega renters. This impacts anyone who buys resale who wants to have a relative use their unit. It is an outrageous and eggregiously bad move. I would be very surprised if this lasted beyond Jan 1, 2009.
                      My Rental Site
                      My Resale Site

                      Comment


                      • #12
                        Originally posted by BocaBum99 View Post
                        A: Guest Confirmation Fees

                        This fee covers the costs incurred by non-owners using the services and facilities that you and other owners pay for through your FairShare Plus membership program fees.


                        The owners have paid these expenses via FSP fees, so the additional $$$ is needed to cover these costs? Typical double-speak.
                        Trying to tax a nation into prosperity is like standing in a bucket and trying to lift yourself by the handles.
                        - Winston Churchill

                        Comment


                        • #13
                          Originally posted by BocaBum99
                          If you own only resale contracts, you get ZERO complimentary Guest Certs. That means Wyndham is taking away your basic right to allow anyone use your timeshare unit. I believe Wyndham is taking away a fundamental right of ownership. I think this should be challenged in court. This is just plain wrong.
                          I would agree with you if they gave everyone 5 free guest certs. Then, they are only penalizing mega renters. This impacts anyone who buys resale who wants to have a relative use their unit. It is an outrageous and eggregiously bad move. I would be very surprised if this lasted beyond Jan 1, 2009.
                          Agree.....I am giving my DD 2 nights in STT - I am glad I already purchased the Guest Cert
                          Pat
                          *** My Website ***

                          Comment


                          • #14
                            Originally posted by gophish View Post
                            I agree it is a large fee for the guest certificate. But, it only kicks in after you use up your complementary guest certificates. For instance if you are VIP Gold Owner (500K points) you get 10 free guest certificates before you have to start paying. In my case I probably wouldn't go over that.

                            For non VIP member, with the last year change of rules, it is very easy to go over that. One change is that if you reserve mutiple reservations that overlap, you need different name (GC) for other units. The other is that if you have your relative arrive day before you arrive, they need to be the owner or have GC.

                            $25 can be accptable. $129 is probably good for Glod+ VIP that does not rent out reservation.

                            Jya-Ning
                            Jya-Ning

                            Comment


                            • #15
                              If you own only resale contracts, you get ZERO complimentary Guest Certs
                              I think everyone gets one. My reading suggests that the language about resale points not counting applies to the Plat VIP that have them computed based on total points owned.

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