Guest Confirmation Policy

[Spence Super Moderator Find all posts View Profile Close Spence]

Dear Spence
Thank you for choosing Wyndham Vacation Resorts for your upcoming getaways!

It has come to our attention that you have more than one unit reserved in your name for dates that overlap in the same timeframe. In accordance with the Guest Confirmation Policy set forth in the CLUB WYNDHAM℠ Plus Member's Directory, it is required that a Guest Confirmation be obtained for any unit you will not be occupying yourself.

Please note that your reservations for these units may automatically be cancelled and 100% of the points used to make those reservations forfeited, unless you obtain a Guest Confirmation for each unit you will not be occupying at least 15 days prior to check-in.

Getting our owners on vacation is our number one priority and this policy is in place to ensure that reservations that do not have a valid Guest Confirmation are cancelled in time to free up the rooms for other owners to book and enjoy.

If you would like to add Guest Confirmations to your reservations, you may log in to WyndhamVacationResorts.com or you may call 1-800-251-8736 to speak with a Vacation Planning Counselor. If you no longer need these additional reservations, please cancel by 15 days prior to check-into ensure that your points are not forfeited.

This reminder of the Guest Confirmation Policy has been offered as a courtesy and you will not receive additional notifications should future reservations become subject to cancellation.

Again, we appreciate the opportunity to be a part of your family's lifelong vacation memories!

Sincerely,


CLUB WYNDHAM Plus Owner Services Team


Since this is a system-generated e-mail, any responses or queries cannot be acknowledged. If you have any questions about your upcoming vacation, please contact a Vacation Planning Counselor at 1-800-251-8736.

So because my extended family takes three units I have to buy guest certs for my brother and sister?

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

So because my extended family takes three units I have to buy guest certs for my brother and sister?

Sounds that way doesn't it.

I believe most companies have similar policies. It seems to me that with Marriott, DRI and Hilton, if it's not me checking in, then there has to be a guest certificate on file or they don't get to check in either. I'm not sure this is any different than most other timeshare companies. The name on the reservation is the name that has to check in.

On the other hand, if the reservation has been for multiple units at the same resort, I haven't had a problem. I've checked into each unit and added the adult kids names to the reservation without having to buy a guest certificate. This was most recently done with Marriott in Branson, MO.

I think that if it was me and if I was brining family with me on vacation and all the reservations were at the same resort, I'd be making phone calls. So long as I am the one checking in, then there shouldn't be a need for a guest certificate.

Are you all at the same resort, mult. resorts in the same town or different resorts across the country?

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

So because my extended family takes three units I have to buy guest certs for my brother and sister?

Yup - it stinks and I know it is true as Jya-Ning has posted about this many times...even if you are there to check in all the units, you still have to give Wyndham their 'blood money' - just not fair. If you don't, the cancel ALL your resies!

Sounds that way doesn't it.

I believe most companies have similar policies. It seems to me that with Marriott, DRI and Hilton, if it's not me checking in, then there has to be a guest certificate on file or they don't get to check in either. I'm not sure this is any different than most other timeshare companies. The name on the reservation is the name that has to check in.

On the other hand, if the reservation has been for multiple units at the same resort, I haven't had a problem. I've checked into each unit and added the adult kids names to the reservation without having to buy a guest certificate. This was most recently done with Marriott in Branson, MO.

With Marriott and Starwood - as long as I call and add my 'guests' name to the reservation, there is no charge. They even send me a confirmation with the additional name.

For DVC, there is no charge to add a guests name to the reservation. Even when I went on II exchanges, I called and added ALL my guests name so they could get the magical express and make early reservations - no problem at all.

Last January, I reserved a unit for 2 nights at Wyndham STT at Bluebeard's BeachClub using my Wyndham points for my daughter - I had to pay the then $25 fee to add her name - now that fee is $99.

With my fixed week/unit Wyndham STT at Bluebeard's BeachClub, I just fax a form to the resort saying a guest is going to use my unit. Float week owners can do the same - it is only the Wyndham Point owners that have to pay the guest cert fee even at their home resort

What is Blue-Green or other point system policies I wonder?

[Spence Super Moderator Find all posts View Profile Close Spence]

Sounds that way doesn't it.

I believe most companies have similar policies. It seems to me that with Marriott, DRI and Hilton, if it's not me checking in, then there has to be a guest certificate on file or they don't get to check in either. I'm not sure this is any different than most other timeshare companies. The name on the reservation is the name that has to check in.

On the other hand, if the reservation has been for multiple units at the same resort, I haven't had a problem. I've checked into each unit and added the adult kids names to the reservation without having to buy a guest certificate. This was most recently done with Marriott in Branson, MO.

I think that if it was me and if I was brining family with me on vacation and all the reservations were at the same resort, I'd be making phone calls. So long as I am the one checking in, then there shouldn't be a need for a guest certificate.

Are you all at the same resort, mult. resorts in the same town or different resorts across the country?

Same dates, same resort.

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

Pat

With Marriott and Starwood - as long as I call and add my 'guests' name to the reservation, there is no charge. They even send me a confirmation with the additional name.

Yup....I have never paid a guest fee yet for either.

For DVC, there is no charge to add a guests name to the reservation. Even when I went on II exchanges, I called and added ALL my guests name so they could get the magical express and make early reservations - no problem at all.

Hmmm, I've always paid a guest fee on DVC exchanges.....My guest were able to get all the perks, but I always paid the guest fee.....

BTW, I just paid a guest fee through RCI for a DVC, as well.....Those b*st*rds!

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Angela - are u talking about the $95 fee or an additional $39/49 fee?

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

Angela - are u talking about the $95 fee or an additional $39/49 fee?

The guest fee.....$39 at II, and $59 at RCI. Of course, I pay the $99 fee, too.

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

If your wife is on the account, and goes with you, you can call Wyndham and put her name as other one check in. She can be the other one, and that will not require GC.

Or if you have kids on the account.

If you put it with a family trust, some VC will allow all benefitors to be the name to check in, and no need to change GC.

Otherwise, you have to have GC. So if you have 2 units that start and end overlap, it will cost you 1 GC.

And you have to have the name 15 days before the trip day, otherwise, they will cancel the reservation.

Sorry


Jya-Ning

[shaggy Moderator Find all posts View Profile Close shaggy]

I'm sorry, but that just doesn't sound fair/ I can see if you are sending someone and not going to be there yourself you have to have a gc but not if you are there. That just stinks. shaggy

[bnoble Senior Member Find all posts View Profile Close bnoble]

Well, technically everyone has to follow the same rule, so it's "fair". It's stupid, but it's "fair". :-)

[dwmantz Senior Member Find all posts View Profile Close dwmantz]

Jya-Ning

In Wyndham, if both a husband and wife on the same account each reserve a unit for the same week, do both have to be there on check-in day?

What happens if just the primary owner arrives to check-in both units? Will there be a problem? An example would be where wife doesn't ski and doesn't come on extended family ski trips.

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

Wow. This sounds as if it makes Wyndham one of the worst points based reservations systems to own. I hope the others don't attempt to follow this path. If I own the weeks and if I'm using the weeks for an extended family vacation then I don't feel I should have to pay $99/unit for the priviledge of using the units/points I own.

I guess this just goes back to being careful who's sandbox you're playing in. When a developer can make up any set of rules and change them any time they want, it's pretty easy to bleed your owners any time you feel a littls strapped for cash.

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

It is not fair because at least the rule is not apply to everyone. EH that get Wyndham's inventory does not pay GC. If we accept Wyndham owns the inventories, not the trust own inventories, than each time they use it, that reservation should be guided by the same rule.

Also, there are full condo owners and corp owners that used for corp purpose, I doubt they will be handle the same. But I have no idea what kind of rules they are in. It could be the same as we do.

But I do believe majority of the owners will be treated the same.

In Wyndham, if both a husband and wife on the same account each reserve a unit for the same week, do both have to be there on check-in day?

yes.

What happens if just the primary owner arrives to check-in both units? Will there be a problem? An example would be where wife doesn't ski and doesn't come on extended family ski trips.

I don't think anyone want to try it. Does not worth the risk of get reject on the spot. Although I would guess it is depended on the resort front desk, and most are trained to be customer oriented, so some may let it go. But I don't believe anyone want to test it.

On the other hand, Wyndham is sale oriented company. I will guess if you set up time to bring your guess to attend sale presentation, and let them know in advance, they may waive the GC all together.

Wow. This sounds as if it makes Wyndham one of the worst points based reservations systems to own.

Yes. It does make it very horrible. Especially, if when you try to get some 2 or 3 BD and there is only 1 BD left. And used to be, you can reserve different room so you don't have to live with some of the least favor family member at travel time, now, you probably have to surfer it through the trip if you plan to have family reunion few times per year.

I have hard time to see a long time landlord not want to have his/her renter(s) to do the check in. Because it reduces their risk when the room get trashed. I will guess if I want to make renting a business, I will ask for GC no matter if I am in the trip or not.

However, it does make the people that bought too much points, and does not plan to be heavy landlord think over especially if they are only up to VIP level. Since now, they have a cost if they just want to host some friends family members and co-worker.

It also makes casual landlord difficult. Used to be some people buy the product and used for whole family while the family members chip in to cover their MF. Now, it will add cost.

They did give a free GC per account if you are not VIP. It is not normal, because most of the Timeshare, you get free GC based on the weeks you own.

It just makes point system more in-flexible. But I guess they found out the years before when they tried to strip out VIP upgrade and discount except the owner is on the same trip with the guest. That it does not do anything for them, and they can not really execute the rule effectively.

Somehow, I think they just don't see the TS ownership is for family travel. They want to make the cost close to hotel travel. Don't ask me the reason. It just my feeling.

Jya-Ning

[bnoble Senior Member Find all posts View Profile Close bnoble]

Realistically, Wyndham points are so cheap to buy that----provided you own the right deed with a good MF/K ratio---the $99 almost doesn't matter. It's not as good a deal as it could have been, but the bottom-line cost is still okay.

It stinks on principle, though, for sure.

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

Realistically, Wyndham points are so cheap to buy that----

You are still in accumulate mode?

I thought you are planning to get a high end (i.e "costly" ) one.

It will very much not affect me at this moment, since with 2 kids in school, my vacation time is pretty much set, so I can get almost all I want if I choose to. That is still the power of mini-point system. And if when they grow old and I don't want to be their babysitter (like it will happen) I can still throw them to their own unit if I choose too since they are the beneficiary of the trust anyway.

The trading power in RCI, however, does kill me. Fortunately, I don't really depend on that.

Jya-Ning