Tweet
Interval HORRIBLE Fraud tactics
Hello, at first I thought Interval had come through for us by allowing us to change the date of our getaway due to the passing of my wife's mother.
That seemed great until we checked into our 3br unit at Kissimmee Star Island Resort.
There were 2 br and one sitting room with a sleepsofa. I called the desk at 11pm(late arrival) and was told that I.I. considers that to be a legitimate 3br. "your mistake was booking through I.I." was exactly what the night auditor said on March 6th. It turns out this place doesn't have 3br at all. Every unit is the same with the only option being to rent a unit A & B and separate unit A if you really want "3 br".
My mother (retired grandma) booked the getaway and didn't look closely at the confirmation that arrives via email NEXT DAY AFTER you confirm payment. Why would she need to inspect page 3 to see for sure if there is a BED in the 3rd BEDROOM.
We called I.I. and explained that we had 6 people on this weeklong stay and paid for and expected 3 BEDS to sleep on. Not a pull-out couch for a week. Their position was that "technically" we have 3 bedrooms. They said the confirmation "explained" there was a pull-out couch and therefore we were "told" When I asked for a supervisor, he said" all getaways are final and I have Supervisory authority, you were told that there was a couch in the bedroom and technically you got what asked for." he refused to connect me to a Supervisor and stated nobody could do anything. When I asked if there was another resort nearby, he said "we're all sold out everywhere" without even a pause to check. I believe that was a direct lie. He then continued to throw it back in my face that I should have read the confirmation and seen that this wasn't an actual 3 bedroom unit.
This phone conversation took place in the lobby of the Star Island Resort. I continually refused to accept the type of fraud tactic that I.I. used and repeatedly stated that a pull-out couch does not make a room a bedroom. As I raised my voice in protest, other guests heard what our problem was. The Generall manager was called to the front desk and she approached me in the lobby. Her name was Blair. She unapologetically repeated what the I.I. person kept throwing in my face.
"The confirmation said it was a pull-out couch and therefore that makes it a bedroom. doesn't matter what you expected the bedroom to be. Doesn't matter how many people you're traveling with or what your sleeping needs are. This is what you get when you stay here. Your problem is with I.I. for not telling you more clearly what our rooms are like and for not booking you in a resort with 3 actual bedrooms".
I stated that I.I. is committing fraud and she said that since the rooms have a door, a closet and a pull-out couch, "legally" I.I. considers it a bedroom.
She then stated that if I didn't leave the lobby, she would call security and have me removed from the property because she can't "build me a building with 3 bedrooms". I asked if she could at least have a bed put in place of the pull-out couch for the week. Immediately refused.
Star Island and I.I. would rather deceive people and take their money, kick them off their property and force them into uncomfortable stays. It pretty much ruined my vacation and left the rest of my family feeling like we have to make due.
We would never book a 3 bedroom 7night stay knowing that someone will be on a sleep-sofa. We could have saved money and booked 2br instead since most already have sleeper in the living room. We feel we were deceived and then told TOO BAD by I.I. and we never would have gone to Star Island if I.I. didn't sell it as a 3br. There are plenty of 3br resorts that I.I. has to choose from in and around Orlando and they shouldn't be deceiving people the way they did.
Jay
That seemed great until we checked into our 3br unit at Kissimmee Star Island Resort.
There were 2 br and one sitting room with a sleepsofa. I called the desk at 11pm(late arrival) and was told that I.I. considers that to be a legitimate 3br. "your mistake was booking through I.I." was exactly what the night auditor said on March 6th. It turns out this place doesn't have 3br at all. Every unit is the same with the only option being to rent a unit A & B and separate unit A if you really want "3 br".
My mother (retired grandma) booked the getaway and didn't look closely at the confirmation that arrives via email NEXT DAY AFTER you confirm payment. Why would she need to inspect page 3 to see for sure if there is a BED in the 3rd BEDROOM.
We called I.I. and explained that we had 6 people on this weeklong stay and paid for and expected 3 BEDS to sleep on. Not a pull-out couch for a week. Their position was that "technically" we have 3 bedrooms. They said the confirmation "explained" there was a pull-out couch and therefore we were "told" When I asked for a supervisor, he said" all getaways are final and I have Supervisory authority, you were told that there was a couch in the bedroom and technically you got what asked for." he refused to connect me to a Supervisor and stated nobody could do anything. When I asked if there was another resort nearby, he said "we're all sold out everywhere" without even a pause to check. I believe that was a direct lie. He then continued to throw it back in my face that I should have read the confirmation and seen that this wasn't an actual 3 bedroom unit.
This phone conversation took place in the lobby of the Star Island Resort. I continually refused to accept the type of fraud tactic that I.I. used and repeatedly stated that a pull-out couch does not make a room a bedroom. As I raised my voice in protest, other guests heard what our problem was. The Generall manager was called to the front desk and she approached me in the lobby. Her name was Blair. She unapologetically repeated what the I.I. person kept throwing in my face.
"The confirmation said it was a pull-out couch and therefore that makes it a bedroom. doesn't matter what you expected the bedroom to be. Doesn't matter how many people you're traveling with or what your sleeping needs are. This is what you get when you stay here. Your problem is with I.I. for not telling you more clearly what our rooms are like and for not booking you in a resort with 3 actual bedrooms".
I stated that I.I. is committing fraud and she said that since the rooms have a door, a closet and a pull-out couch, "legally" I.I. considers it a bedroom.
She then stated that if I didn't leave the lobby, she would call security and have me removed from the property because she can't "build me a building with 3 bedrooms". I asked if she could at least have a bed put in place of the pull-out couch for the week. Immediately refused.
Star Island and I.I. would rather deceive people and take their money, kick them off their property and force them into uncomfortable stays. It pretty much ruined my vacation and left the rest of my family feeling like we have to make due.
We would never book a 3 bedroom 7night stay knowing that someone will be on a sleep-sofa. We could have saved money and booked 2br instead since most already have sleeper in the living room. We feel we were deceived and then told TOO BAD by I.I. and we never would have gone to Star Island if I.I. didn't sell it as a 3br. There are plenty of 3br resorts that I.I. has to choose from in and around Orlando and they shouldn't be deceiving people the way they did.
Jay
Comment