Cancelled Week with II with Purchased Insurance

[riverdees05 Platinum Contributor Find all posts View Profile Close riverdees05]

We had a week scheduled to Aruba with II this coming summer. We exchanged a 2 bedroom Marriott week in Hilton Head for 1 bedroom Marriott Surf Club. I had purchased their insurance since it booked last summer and a lot of things can happen with international travel, etc., a year away.

I figured it would be simple to cancel and get a replacement week (like I have done with RCI), but I was wrong. I plan to keep a log here so that others can learn what happens.

On Sunday, March 28, 2010, I called II Exchanged and told them that I wanted to cancel the exchange. They said was I sure and I told them that I was since one of my daughters was getting married that week in CO and wanted to attend the wedding. The week was cancelled and I was told since I purchased insurance I was given the number of their insurance department and had to call them to file a claim.

I called them and provide the information on the exchange and the reason, they said that they would email me the forms to fill out for the claim.

On Monday, March 29, 2010 the forms had not come to my email address, so I called the insurance department and gave them the claim number, they looked it up and said it had been emailed, but would email it again. Got it this time. Filled out the forms.

On Tuesday, March 30, 2010 going to snail mail the forms, since they won't give confirmation that email or fax was received. Their paperwork said to keep a copy and if nothing is heard in 30 days, give them a call.

Will keep this thread updated and things happen.

[longtimer Senior Member Find all posts View Profile Close longtimer]

Good luck - keep copies of all the paperwork you send. Perhaps it would be a good idea to send it certified mail with signature requested so they can't claim they didn't get it!

[riverdees05 Platinum Contributor Find all posts View Profile Close riverdees05]

Just got the email from the first claims person that I talked to on Sunday. It was the same forms that I mailed this morning from the copy the second claims person sent. Guess she didn't send it on Sunday like she said she was going to do.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

I know mpizza has had to cancel and used the II insurance. She received appoximately $1,000.

That said, if you had wanted your week back, II would have given you a 2BR replacement week good for one year with the same trade power and Marriott preference as the original week. You do not need insurance to get this option.

For me, the use of the insurance would be if I had to cancel within 60 days of check-in and I had no option to take the replacement week.

Thanks for documenting the process - and good luck with a speedy check to you!

[riverdees05 Platinum Contributor Find all posts View Profile Close riverdees05]

Since it wasn't a health related cancellation, all I am really wanting in a replacement week, guess I shouldn't have taken out the insurance. We haven't made any other committments on cost - no airline tickets, etc., so I am just after a replacement week. The other time I took out insurance was with RCI, I got a week back and a little money. Will see how things play out, maybe I will call the exchange department and talk to another rep and she if I can drop the claim process and just get a week.

[mpizza Senior Member Find all posts View Profile Close mpizza]

Yes, I always purchase insurance.

II's insurance kicked-in when I had to cancel due to my mother's illness and I received $1,000 - no receipts needed, just had to submit the doctor's verification. I also had to cancel another trip due to my FIL's illness and I was given a replacement week which I booked immediately on the phone, so I can't speak to trade power.

This year, rather than individual insurance with every trade, I purchased an annual policy with Vacation Guard for $99, which is good for up to 90 days of timeshare use or a maximum of $5,000 - Travel insurance for Timeshare, Resorts, Hospitality, & Leisure; Vacation Peace of Mind - I'll let you know how that works out.

Maria

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

This year, rather than individual insurance with every trade, I purchased an annual policy with Vacation Guard for $99, which is good for up to 90 days of timeshare use or a maximum of $5,000 - Travel insurance for Timeshare, Resorts, Hospitality, & Leisure; Vacation Peace of Mind - I'll let you know how that works out.

Maria

Wow, that is a great deal....I wonder how they 'decide' how much to reimburse you per week?
$5,000 divided by 90 = $55ish per day? = $385 per week?

Does it also cover staying in your 'owned' weeks or only exchanges?

Thanks for the link, I will look into it.

[longtimer Senior Member Find all posts View Profile Close longtimer]

Wow, that is a great deal....I wonder how they 'decide' how much to reimburse you per week?
$5,000 divided by 90 = $55ish per day? = $385 per week?

Does it also cover staying in your 'owned' weeks or only exchanges?

Thanks for the link, I will look into it.

Please let us know if you use this service and how things went. That's a great deal for anyone who owns more than one week.

[riverdees05 Platinum Contributor Find all posts View Profile Close riverdees05]

Talked with a customer service reps and she said that since it was a non health related claim, they will reject it and notify II and me. At that time, I can call II and will get a replacement week good for one year from date of cancellation.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

This year, rather than individual insurance with every trade, I purchased an annual policy with Vacation Guard for $99, which is good for up to 90 days of timeshare use or a maximum of $5,000 - Travel insurance for Timeshare, Resorts, Hospitality, & Leisure; Vacation Peace of Mind - I'll let you know how that works out.

Maria

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Does this seem to EXCLUDE Exchanges???



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[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Maria, when i went to fill out the form, it asked me for an owner/member number????
What did you put in that space - it won't let me leave it blank.

[mpizza Senior Member Find all posts View Profile Close mpizza]

Pat - I put "Various" in the box for member number.

I also called to get more info on the points exchanges. You will be covered for the amount of maintenance fee allocated to the number of points used for the exchange. For example, my unit is equal to 100,000 points per annum @ a yearly maintenance fee of $500. If I used 50,000 points to book the exchange I need to cancel, they will reimburse me $250 for that cancellation.

Maria

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Pat - I put "Various" in the box for member number.

I also called to get more info on the points exchanges. You will be covered for the amount of maintenance fee allocated to the number of points used for the exchange. For example, my unit is equal to 100,000 points per annum @ a yearly maintenance fee of $500. If I used 50,000 points to book the exchange I need to cancel, they will reimburse me $250 for that cancellation.

Maria

So if you used a week/points with a MF of $800 plus exchange fee of $154 you would get back $954?

And if you used an 'owned' week with a MF of $650 at the home resort, you would get $650?

It also seems to cover your airfare and that of your travel party if you are traveling to a TS vacation?

Thanks for the clarification.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

I just tried to buy this and it said not available to people in New York State....I will call.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

I just tried to buy this and it said not available to people in New York State....I will call.

Nope, I can not buy this coverage - not offered to NYers.
They told me I could contact my 'club/management company' and be covered even though I live in NY - I of course responded that as a Marriott Wyndham Starwood +++ owner, I woud require multiple policies with multiple yearly fees.